z/VSE service: New PMR service tool migration to begin on July 27, 2019
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Four weeks ago I informed you in my blog, that IBM will migrate from RETAIN to a new service tool - here.
IBM Z software products will begin to migrate to the new Support site July 27, 2019.
New Support site
IBM will begin the migration process at mid-day Saturday US Eastern time. The migration will begin with existing Severity 1 PMRs, progressing to Severity 2, Severity 3, and lastly Severity 4. You will be redirected automatically to the new IBM Support site as migration is being completed.
PMRs will be assigned a new case number (format: TSxxxxxxxxx). The new cases will have a reference to the legacy PMR number.