VLP System Users,
There was a catastrophic failure at the electric power substation which supplies power to the data center housing the IBM Virtual Loaner Program, the morning of 24-Feb. The VLP data center has a fully functional and frequently tested backup electrical power system which includes diesel generators. However, the erratic nature of the failure at the substation resulted in the loss of part of the backup configuration. As such, the entire remote access computing environment was shutdown in an abrupt but organized fashion rather than expose the equipment to a shutdown caused by the sudden and total loss of electric power.
Most of you experienced an outage from about 0930 CT to about 1900 CT. With a few exceptions, the VLP is again fully functional. If you are still having trouble, please contact VLP Support via the Support tab on our website or Live Chat so we can help you resolve the issue.
The VLP team, Dallas sincerely regrets the inconvenience caused by this failure. The events and associated logs will be carefully reviewed and appropriate preventative measures will be implemented.
Thanks for using the VLP