(I need to make a phone call.)
Well, Skype's Heartbeat blog finally told us overnight what went wrong with the Skype network: Microsoft.
As Villu Arak explains in his blog posting, "the disruption was triggered by a massive restart of our users' computers across the globe within a very short timeframe as they re-booted after receiving a routine set of patches through the Windows Update."
Arak goes on to explain that the "high number of restarts affected Skype's network resources, causing a flood of log-in requests" and which, "combined with the lack of peer-to-peer network resources, prompted a chain reaction that had a critical impact.
So there you go. Microsoft sneezes, Skype catches cold.
(Psst....I need to make a phone call.)
Om Malik wonders whenceforth was eBay's senior management, suggesting that "Ebay and Skype management are happy to talk to the press when delivering the good news, but in this crisis situation, the silence was deafening."
He points out no statements were given out by Ebay CEO Meg Whitman, nor Skype co-founder Niklas Zennstrom, "leaving their PR agency and the blog to keep people informed."
Though Malik suggests this led to more rumors and innuendo than might have been warranted, I'm not so sure.
I don't have any problem myself being communicated to via a blog. In many cases, I would actually prefer it.
(Psst..Hey, I really need to make a phone call!)
A blog allows a company to explain what's going on in more detail, which can be particularly important for something involving technology, where more ink may very well be required to explain in full.
The problem in the case of the Skype outage seemed to be there were no real facts or details behind the outage because nobody at Skype knew what the ---- was going on.
Arak's posting indicated on August 17, at 1100 GMT, "As Europe has woken up to a new day and Asia is entering the evening hours...We're on the road to recovery."
Great, will you be serving coffee and donuts?
Or how about this one at 0700 the same day: "My client is now occasionally bringing in stacks of unread multichats. Hope yours too."
Hope? Hope's a little town in Arkansas.
(Is anybody listening!?!?! I really need to make a frickin' phone call!)
It's with no small irony that we discover that Skype's "road to recovery" winds all the way across the continent and directly through the streets of Redmond, Washington.
I wonder if they still have any phone booths there.
Could I possibly bother you for a quarter?
I really, really need to make a phone call.