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Some key points are: <div>&nbsp;</div> 1) Amazazon's AWS doesn't have a support infrastructure. Most AWS customer's recieved their support by watching the developers forum and their blogs. 2) It should be the customer's responsibility to monitor their own services.<div>&nbsp;</div> If you want to see more points please see...<div>&nbsp;</div> http://www.johnmwillis.com/cloud-computing/look-mom-two-nines-amazon-s3-major-outage-today/