JetBlue Gets Up Off the Ground, and the Rounding Out of the CIO
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Neeleman has also changed his Web tune, putting a video up on YouTube and speaking directly to customers via the Internets. He seemed most apologetic and sincere, and seemed genuinely interested in fixing the problems that led to JetBlue's challenges. Well done, and I very much look forward to my flight to NY on his airline today.
Meanwhile, Doc Searls outlines all kinds of reasons why the XM/Sirius merger isn't good for consumers, not the least of which is antitrust. As Doc writes, "Imagine if one company owned the whole FM band."
You mean, they don't already?
I'm just waiting to hear details of that first water cooler chat between Howard Stern and Oprah Winfrey. Which one's gonna blink and say "Nice hairdo" first?
But enough of satellite radio, let's talk terrestrial technology back here on terra firma for a moment.
Pui-Wing Tam has a IT manager's dream piece (reg required) in today's Wall Street Journal about the more strategic role CIOs are taking on these days.
Let's begin with the end of the article in mind, in which Chevron CIO Louie Ehrlich says "A CIO should be enabling a business to grow."
As opposed to, say, simply managing vast networks of computer systems or upgrading said systems to Windows Vista.
An example of this new, more strategic role: H&R Block CIO Marc West working to build new online tax offerings via H&R's Web site.
Tam cites more and more CIOs reporting into top execs such as CEOs, CFOs, COOs, etc. as a key barometer of this trend.
Hey, considering the number of CEOs busy building new shareholder value while playing BrickBreaker on their BlackBerrys, somebody's gotta step up and get some real work done!