New product responsibilities on the agenda
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Saying goodbye to SmartCloud Orchestrator
and hello to SmartCloud Control Desk
By John Crawford
My world expanded recently when I accepted a responsibility change within my work group at IBM. The Cloud & Smarter Infrastructure Cloud Enablement team is responsible for more than just Cloud. The official name of the group is APM, Cloud and SCCD. Regular readers of this blog know that C&SI is the former Tivoli and hard core IBM followers will know that APM is Application Performance Management, Cloud is, well, Cloud, and SCCD is SmartCloud Control Desk.
Up to this point, I have been on a rather large and intimidating team supporting SmartCloud Provisioning and SmartCloud Orchestrator. You have read blog posts by my coworkers Erik Anderson, Budi Darmawan, David Ross, C.J Meidlinger, Pam Geiger and Paul Quigley. This team is the most technically amazing group of people with which I have ever worked. When combined, their tenure at IBM easily approaches 100 years and probably exceeds it.
Recently, Mike Hervey, who was responsible for SmartCloud Control Desk accepted a position with Watson University. He will be creating enablement for the Watson team, an up-and-coming big data and analytics force within IBM. His departure was good for him from a career standpoint and for me as well. I have slid into his very large shoes and will henceforth be the go-to guy for SmartCloud Control Desk within C&SI Enablement.
This became official last Friday, but I have been immersed in SCCD courses and training sessions both as the trainee and the trainer for the last month. SCCD is a large and complex offering with overall capabilities which include ITIL-based Asset Management; Change and Configuration Management and Service Desk Management. The product enables businesses to approach their assets from a lifecycle perspective and enforce business processes through custom workflows.
My expertise with SCCD will initially be the Service Desk applications which focus on the opening, management and closing of service requests, incidents, and problems. Over time, I will be working to learn the Asset Management offerings as well. SCCD is based on Tivoli Process Automation Engine which is a feature-rich framework that is the foundation for several of IBM’s service management offerings.
Over the coming months, look for information about the Software as a Service (SaaS) offerings for integrated versions of APM and SCCD. Each is available independently at the moment, but I’m working with another team member to document the integration between the two. Also on the to-do list is a series of short videos that will explain certain SCCD features and demonstrate how to use them. These short offerings are designed to provide 15-20 minutes of information and training to individuals who don’t have time to take a three-day class.
I’ll let you know more as the Enablement offerings are released. Stay tuned!
John Crawford is a Senior Enablement Specialist with IBM Cloud & Smarter Infrastructure group. He has been with IBM since 1998 first as a software consultant and more recently as a courseware developer. He lives in Nashville and is an avid cook.