What's new in June 2017

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Cognitive Struggle Analytics: Sorting out the false positives

As you review the struggle analytics data for one of your applications, you realize that the some pages have high amounts of struggle.  This may be the result of the natural interaction the user has with the page, rather than an indication of a struggle.  You decide to address this by eliminating the struggle factor detection for those pages.

Here's how to do that:

1. From the Struggle Analytics menu, select Edit Struggle Factor.

2. Click the Edit icon of the struggle factor you want to reconfigure.

3. Locate the pages that you want to exclude from struggle detection and deselect the check box for those pages.

4 Click Save.  The Step count struggle factor will not be calculated for the pages you deselected.

Quick and easy Event asset creation from the Raw data view of the new Consolidated Session UI

You can now create Hit and Session attributes directly from the Raw data view of the of the Consolidated Session UI.

The ability to create Event assets from the Raw data view helps those Replay users who are more comfortable working directly in the code and raw website data of the steps the comprise a visitor session.

To create Event assets from the Raw data view:

1. Go to the Raw data view of the Consolidated Session UI.

2. Select the text from which you want to create an Event asset.

3. Right-click and select either Create SA (session attribute) or Create HA (hit attribute).  The Event manager opens and the data you selected pre-populates the form.

Now you can use the event in a report.

The Consolidated Session UI feature is enabled on a per-user profile basis. For information on how to enable the Consolidated Session UI feature, go here.

Video-like replay

Enhancements to replay result in a smoother, more video-like viewing experience.Video-like replay increases the fidelity of session replay, improving you ability to assess and analyze the visitor's experience. With every new release, we look to improve the replay experience, so feel free to send your feed back!