The IBM Systems Workload Estimator (WLE) is the perfect tool to use to size a new system, to size an upgrade to an existing system, or to size a consolidation of several systems. This web-based sizing tool can be used for IBM Power System, System x, IBM PureFlex System, IBM Flex System, and IBM System z. It includes extensive virtualization support and has integration points with PM for Power Systems, Topas/nmon, PDI, SRM, SEE, Disk Magic, SPT, and PSAT. WLE users can characterize a projected workload using... [More]
Need to see what type of disk controller, or network adapter shipped with your box so you can find updates for them. Perhaps you want to know how many or what type of processors or hard drives it shipped with.
The Systems support site has two ways to find what was put into your System x and BladeCenter machine when it was manufactured. This information is useful when looking for drivers and firmware, as well as other uses, such as looking for upgrades, service parts etc.
IBM Watson, developed at IBM's Thomas J. Watson research center in New York, is a non-traditional, cognitive system. Cognitive systems like Watson can transform how organizations think, act, and operate in the future. What makes IBM Watson different?
IBM Watson employs artificial intelligence and uses natural language to communicate
IBM Watson answers questions that require analyzing large amounts of data, along with complex thought processes and decision making. Traditional computer systems can analyze large amounts of... [More]
Need to know if your IBM system is covered under warranty? Use the Warranty lookup module on the IBM Support Portal to find the warranty or extended service agreement status of one or many IBM systems.
The Warranty lookup module displays on the Support Home and Troubleshooting pages of the IBM Support Portal when you have an eligible system in your active product list. Currently, the Warranty module supports BladeCenter, System x, and some Storage products.
To look up the warranty for your system, you need to know the... [More]
IBM Systems Workload Estimator
The IBM Systems Workload Estimator is
a web-based sizing tool for IBM Power Systems ™, System i®, System
p®, System x®, IBM Flex Systems ™, and IBM PureFlex ™Systems. You
can use this tool to size a new system, to size an upgrade to an
existing system, or to size a consolidation of several systems.
Estimator allows measurement input to best reflect your current workload
and provides a variety of built-in workloads to reflect your emerging
application requirements.... [More]
Cloud computing i s a style of computing in which dynamically
scalable resources, such as processor, storage, or bandwidth, are
provided as a service over the Internet. The use of cloud computing
minimizes the amount of IT expertise needed in-house, as well as the
time it takes to install and configure a new system.
An Integrated Cloud Solution is a complete, pre-built system
that integrates service management software, servers, storage, and
financing to quickly enable a private cloud. The intention is that a
client uses this... [More]
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page.
If you haven't used the latest FLRT yet, visit the site and check it out:
Fix Level Recommendation Tool
And follow... [More]
you know that you can decide which modules appear on each of the
Support Portal pages? When you sign in you can customize each page by
removing, adding, and rearranging the modules in the middle of the page.
First, sign in to the IBM Support Portal using your IBM Web ID. To remove, move, or resize a module already on the page, use the controls in the title bar of the module. The Customize menu on the right side of the page gives you the option to select other modules for the current... [More]
The IBM electronic support team wants to help you adopt
online tools and resources so installing, using, and maintaining your
IBM products is easy and efficient.
Late in 2012, we created new channels on Twitter to help you stay
current on news, updates, and technical information for your products.
Follow our twitter channels and be a part of our growing community of clients, developers and support personnel.
https://twitter.com/IBMStorageSupt - Support Information for Storage products
may use the search within IBM Support Portal, designed to be the
most efficient search for support related information on ibm.com. The information that is not relevant to your search is eliminated
from search results because the scope of your search is limited by
default to only the specific products, solutions, and services that
you have configured and enabled within Support Portal, making it
faster and easier to find the critical piece of information you
want. You may also search within all of the Support and... [More]
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Today I will focus on how to best use SR ( Service Request
) to report STG Software problems to the IBM support organization. To
get the most out of SR you should understand how to find the help
information needed to accomplish your task of opening a new service
request, or viewing existing service requests. The starting point for
any questions for SR should be the “ Help ”
tab which will take you to an extensive list of help pages. These pages
describe how to access SR, using SR, how to manage your SR
The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]
IBM FLRT evolved to its present form in part because the development team listened to what FLRT users wanted.
Then: A little history
In 2006, IBM FLRT (pronounced “flirt”), the Fix Level Recommendations
Tool, began providing fix level and cross-product compatibility
recommendations for IBM Power servers for system firmware, HMC, AIX,
VIOS and a few High Performance Computing (HPC) products. Input of
product levels at FLRT's web-based interface produced a recommendations
report. The new FLRT team thought... [More]
Rating Content Page ratings indicate the value placed on a document by other users and can help guide you to especially useful content. By rating a document, your evaluation of the document becomes part of this guidance to others. You can specify - on a five star scale - the quality and helpfulness of a document. Additionally, you can view the number of ratings made for a particular document and the average of those ratings. For example, this page has been rated 81 times and it has an average rating of 3 - 1/2. By rating content... [More]
Welcome to the STG Electronic Support blog. This blog is intended for
clients, business partners, and IBMers who use, maintain, and support
products from Systems & Technology Group. We plan to share
information pertinent to keeping your systems running smoothly,
including the latest news about electronic support tools and resources
available to help you maintain your environment. These tools and
resources include the IBM Support Portal, Fix Central, My notifications,
Call Home technologies, Technical Support chat, and more!... [More]