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IBM Storage Support Enhancements Summary - Part 3 - IBM Call Home and Call Home Web
Prevent issues and achieve faster resolution using IBM Call Home and Call Home Web What does IBM Call Home do? It monitors the health of IBM Systems constantly. When there is a problem, it automatically sends critical diagnostic data securely to IBM. So, you don’t have to contact IBM, gather the diagnostic data, and send it to IBM. It is all done for you. What does IBM Call Home Web provide? It provides a secure way to view of the health of your systems all in one place. You see a consistent view... [More]
Tags:  storage callhomeweb supportenhancements callhome ibm support_portal support |
IBM Storage Support Enhancements Summary - Part 2 - IBM Support goes mobile
IBM Support goes mobile The IBM Technical Support mobile app lets you quickly and easily access key technical support content and functions for all your IBM software and hardware products. The Technical Support Mobile App offers all of these features: Experience App authentication to give you personalized content such as your Service Requests and the Call Home information for your systems. Leverage the Call Home dashboard for easy monitoring and management of your IBM systems which call home with problem, inventory, heartbeat, and other... [More]
Tags:  ibm supportenhancements support_portal storage support ibmsupport mobile |
IBM Storage Support Enhancements Summary - Part 1
At IBM, we are constantly looking for new ways to improve client experience with our storage products and storage support - whether this is to help you quickly get the most relevant or latest information on our best-of breed Storage products, or ways that you can reach out to and engage Storage Support. Our goal is to put the client first and make your experience with IBM Storage a positive one. So we have assembled some information we think you will find very useful. The IBM Technical Support Mobile App puts the... [More]
Tags:  supportenhancements support_portal storage support |
Check out this new IBM Storage blog
We are excited to introduce you to a (fairly) new group blog of IBM storage experts from EMEA (Europe, Middle-East and Africa), called " Storageneers ". Storageneers is for "Storage engineers" who are interested in storage-related topics, such as Technical information, hints, news, opinions, and discussions about storage. So far their topics range from XIV through SAN and Flash Storage to Storage Design best practices. An even wider range of topics is to be expected, as the team of "Storageneers" bloggers is still... [More]
Tags:  san storage_experts flashstorage storage blog sme xiv africa raj storageneers europe emea |
IBM Electronic Support update from Edge2013 in Las Vegas
Official conference site: http://www.ibm.com/systems/edge/index.html Link to our previous blog on this topic Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt Mark Drummond, eClient Support Content Enablement. Follow Mark @ IBMStorageSupt We're having a great time here at IBM Edge2013 visiting with clients and sharing information about IBM Electronic Support. Stop by and see us at Booth #904 (See... [More]
Tags:  ibm las power electronicsupport vegas storage edge2013 puresystem linda |
Finding online support for FlashSystem
Flash storage has been the key to the explosive growth of smart phones and tablets. With no moving parts and very low power consumption, Flash semiconductor storage is ideal for the billions of mobile devices used around the world. But now the industry is moving into a new phase as all-Flash storage has reached the tipping point. For the first time, enterprise computing systems with all-Flash storage are possible. The impact will be revolutionary in the way systems and software are designed, and IBM is leading this revolution. New IBM... [More]
Tags:  ibmsupport ken supportportal storagesupport supportweb storage mark supportwebsite flashstorage flashsystem |
IBM Electronic Support is at Edge2013!
Official conference site: http://www.ibm.com/systems/edge/index.html Look who's attending... Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt Mark Drummond, eClient Support Content Enablement. Follow Mark @ IBMStorageSupt What are we doing at Edge2013? IBM Edge2013 provides an excellent opportunity for you to learn more about IBM Electronic Support and the many tools available to you to plan, upgrade, and maintain... [More]
Tags:  ibm_edge ibmedge edge x pureflex support edge2013 puresystems i ibm power storage system |
IBM Support Portal Warranty Module
Need to know if your IBM system is covered under warranty? Use the Warranty lookup module on the IBM Support Portal to find the warranty or extended service agreement status of one or many IBM systems. The Warranty lookup module displays on the Support Home and Troubleshooting pages of the IBM Support Portal when you have an eligible system in your active product list. Currently, the Warranty module supports BladeCenter, System x, and some Storage products. To look up the warranty for your system, you need to know the Machine Type and... [More]
Tags:  supportportal ken systems storage parts support warranty bladecenter x systemx ibm system |
IBM System x Integrated Offering for Cloud (xIOC)
Cloud computing i s a style of computing in which dynamically
scalable resources, such as processor, storage, or bandwidth, are
provided as a service over the Internet. The use of cloud computing
minimizes the amount of IT expertise needed in-house, as well as the
time it takes to install and configure a new system. An Integrated Cloud Solution is a complete, pre-built system
that integrates service management software, servers, storage, and
financing to quickly enable a private cloud. The intention is that a
client uses this... [More]
Tags:  ds-family solutions nodes smartcloud systemx theresa xioc flex bladecenter compute networking storage cloud vmware pcie computing cloudburst systems |
Customizing your view in IBM Support Portal
Did
you know that you can decide which modules appear on each of the
Support Portal pages? When you sign in you can customize each page by
removing, adding, and rearranging the modules in the middle of the page. First, sign in to the IBM Support Portal using your IBM Web ID. To remove, move, or resize a module already on the page, use the controls in the title bar of the module. The Customize menu on the right side of the page gives you the option to select other modules for the current page. ... [More]
Tags:  support flexsystem ibmsupport puresystems rational aix flrt websphere storage web hmc i software ibm servers portal systems stg tivoli jennifer power puresystem |
Looking for an item in IBM Support? Let our search engines help you!
You
may use the search within IBM Support Portal, designed to be the
most efficient search for support related information on ibm.com. The information that is not relevant to your search is eliminated
from search results because the scope of your search is limited by
default to only the specific products, solutions, and services that
you have configured and enabled within Support Portal, making it
faster and easier to find the critical piece of information you
want. You may also search within all of the Support and... [More]
Tags:  storage linda power tagging ibm ibmsupport stg portal search supportportal support systems ibmsearch rating |
Check out the enhanced Communities for IBM Support!
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Tags:  media raj stg puresystems support software forums hmc storage x i wiki powersystesm social community pureflex servers websphere systems rational ibm ibmsupport puresystem portal flrt web sma aix socialmedia system linux flexsystem tivoli aggregator |
Simplifying the web experience -- We want to hear from you!
The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]
Tags:  tivoli portal web stg puresystems websphere software aix power ibm ibmsupport i flrt flexsystem storage servers support rational systems hmc jennifer puresystem |
Shortcuts to the most frequently accessed information in the Support Portal
To help you find the information that you need more quickly, we added Support shortcuts to the Support home page in the IBM Support Portal. For each product that you select, the new Shortcuts module shows a standard set of links to the most frequently used content. The first link takes you directly to either Fix Central or another page where you can download fixes, patches, and updates for the selected product. The second link goes to a page where you can submit a request for service. For software products, the link goes to IBM Service... [More]
Tags:  diane power storage support puresystems ibmsupport pureflex portal shortcuts |
Did you find a document particularly helpful? Want to share feedback with the content author? Tell us what you think.
Rating Content Page ratings indicate the value placed on a document by other users and can help guide you to especially useful content. By rating a document, your evaluation of the document becomes part of this guidance to others. You can specify - on a five star scale - the quality and helpfulness of a document. Additionally, you can view the number of ratings made for a particular document and the average of those ratings. For example, this page has been rated 81 times and it has an average rating of 3 - 1/2. By rating content you... [More]
Tags:  stg supportportal power rating support ibmsupport ibm tags linda ken tagging systems storage portal |
Welcome to Inside Systems Support!
Welcome to the STG Electronic Support blog. This blog is intended for
clients, business partners, and IBMers who use, maintain, and support
products from Systems & Technology Group. We plan to share
information pertinent to keeping your systems running smoothly,
including the latest news about electronic support tools and resources
available to help you maintain your environment. These tools and
resources include the IBM Support Portal, Fix Central, My notifications,
Call Home technologies, Technical Support chat, and more!... [More]
Tags:  jennifer central systems power support fix ibm storage electronic pureflex nas stg |