IBM Support goes mobile The IBM Technical Support mobile app lets you quickly and easily access key technical support content and functions for all your IBM software and hardware products. The Technical Support Mobile App offers all of these features: Experience App authentication to give you personalized content such as your Service Requests and the Call Home information for your systems. Leverage the Call Home dashboard for easy monitoring and management of your IBM systems which call home with problem, inventory, heartbeat, and other... [More]

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At IBM, we are constantly looking for new ways to improve client experience with our storage products and storage support - whether this is to help you quickly get the most relevant or latest information on our best-of breed Storage products, or ways that you can reach out to and engage Storage Support. Our goal is to put the client first and make your experience with IBM Storage a positive one. So we have assembled some information we think you will find very useful.   The IBM Technical Support Mobile App puts the... [More]

Tags:  supportenhancements support_portal storage support

We are excited to introduce you to a (fairly) new group blog of IBM storage experts from EMEA (Europe, Middle-East and Africa), called " Storageneers ". Storageneers is for "Storage engineers" who are interested in storage-related topics, such as Technical information, hints, news, opinions, and discussions about storage. So far their topics range from XIV through SAN and Flash Storage to Storage Design best practices. An even wider range of topics is to be expected, as the team of "Storageneers" bloggers is still... [More]

Tags:  san storage_experts flashstorage storage blog xiv sme africa raj europe storageneers emea

Official conference site: http://www.ibm.com/systems/edge/index.html Link to our  previous blog on this topic           Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt             Mark Drummond,  eClient Support Content Enablement. Follow Mark @ IBMStorageSupt     We're having a great time here at IBM Edge2013 visiting with clients and sharing information about IBM Electronic Support.  Stop by and see us at Booth #904 (See... [More]

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Flash storage has been the key to the explosive growth of smart phones and tablets. With no moving parts and very low power consumption, Flash semiconductor storage is ideal for the billions of mobile devices used around the world. But now the industry is moving into a new phase as all-Flash storage has reached the tipping point.  For the first time, enterprise computing systems with all-Flash storage are possible. The impact will be revolutionary in the way systems and software are designed, and IBM is leading this revolution. New IBM... [More]

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Official conference site: http://www.ibm.com/systems/edge/index.html   Look who's attending...         Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt             Mark Drummond,  eClient Support Content Enablement. Follow Mark @ IBMStorageSupt     What are we doing at Edge2013? IBM Edge2013 provides an excellent opportunity for you to learn more about IBM Electronic Support and the many tools available to you to plan, upgrade, and maintain... [More]

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Need to know if your IBM system is covered under warranty? Use the Warranty lookup module on the IBM Support Portal to find the warranty or extended service agreement status of one or many IBM systems. The Warranty lookup module displays on the Support Home and Troubleshooting pages of the IBM Support Portal when you have an eligible system in your active product list. Currently, the Warranty module supports BladeCenter, System x, and some Storage products. To look up the warranty for your system, you need to know the Machine Type and... [More]

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Cloud computing i s a style of computing in which dynamically scalable resources, such as processor, storage, or bandwidth, are provided as a service over the Internet. The use of cloud computing minimizes the amount of IT expertise needed in-house, as well as the time it takes to install and configure a new system. An Integrated Cloud Solution is a complete, pre-built system that integrates service management software, servers, storage, and financing to quickly enable a private cloud. The intention is that a client uses this... [More]

Tags:  ds-family solutions nodes smartcloud systemx xioc theresa flex compute bladecenter networking storage cloud pcie vmware computing cloudburst systems

Did you know that you can decide which modules appear on each of the Support Portal pages? When you sign in you can customize each page by removing, adding, and rearranging the modules in the middle of the page.   First, sign in to the IBM Support Portal using your IBM Web ID.         To remove, move, or resize a module already on the page, use the controls in the title bar of the module.                             The Customize menu on the right side of the page gives you the option to select other modules for the current page.        ... [More]

Tags:  support flexsystem ibmsupport puresystems rational aix websphere flrt storage web hmc i software servers ibm portal systems tivoli stg power jennifer puresystem

You may use the search within IBM Support Portal, designed to be the most efficient search for support related information on ibm.com.   The information that is not relevant to your search is eliminated from search results because the scope of your search is limited by default to only the specific products, solutions, and services that you have configured and enabled within Support Portal, making it faster and easier to find the critical piece of information you want. You may also search within all of the Support and... [More]

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Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]

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The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]

Tags:  portal tivoli web stg websphere puresystems software aix power ibm ibmsupport i flrt flexsystem storage servers support rational systems jennifer hmc puresystem

To help you find the information that you need more quickly, we added Support shortcuts to the Support home page in the IBM Support Portal.    For each product that you select, the new Shortcuts module shows a standard set of links to the most frequently used content.  The first link takes you directly to either Fix Central or another page where you can download fixes, patches, and updates for the selected product. The second link goes to a page where you can submit a request for service. For software products, the link goes to IBM Service... [More]

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Rating Content Page ratings indicate the value placed on a document by other users and can help guide you to especially useful content. By rating a document, your evaluation of the document becomes part of this guidance to others. You can specify - on a five star scale - the quality and helpfulness of a document.  Additionally, you can view the number of ratings made for a particular document and the average of those ratings.  For example, this page has been rated 81 times and it has an average rating of 3 - 1/2. By rating content you... [More]

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Welcome to the STG Electronic Support blog. This blog is intended for clients, business partners, and IBMers who use, maintain, and support products from Systems & Technology Group. We plan to share information pertinent to keeping your systems running smoothly, including the latest news about electronic support tools and resources available to help you maintain your environment. These tools and resources include the IBM Support Portal, Fix Central, My notifications, Call Home technologies, Technical Support chat, and more!... [More]

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