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Managing your product list in IBM Support Portal
Author:
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]
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Making Service Request (SR) work for STG clients
Today I will focus on how to best use SR ( Service Request ) to report STG Software problems to the IBM support organization. To
get the most out of SR you should understand how to find the help
information needed to accomplish your task of opening a new service
request, or viewing existing service requests. The starting point for
any questions for SR should be the “ Help ”
tab which will take you to an extensive list of help pages. These pages
describe how to access SR, using SR, how to manage your SR
accounts/customer numbers,... [More]
Tags: aix websphere hmc flrt pmrs stg puresystems puresystem software systems i servers flexsystem rational swma portal electronic tivoli ibm ibmsupport power request service dennis vios support |
IBM Support Portal: An Overview
IBM Support Portal is a
unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
resources. The first time you access the Support Portal, the Quick Start page
helps you select one or more products and the page that represents
the task you want to complete. The products selected will determine
the content displayed on all portal pages. Select Continue
when you are ready to view information related to... [More]
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Benefits of Signing in to Support Portal
Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
needs. While you can access many resources on the IBM Support Portal
anonymously, signing in with your IBM web ID provides more
benefits, such as
Personalization Customization Service Requests Accelerated Value Program Portability Notifications Community Let's discuss each of these in more... [More]
Tags: mynotifications ken ibm ibmsupport powerlinux flrt i documentation media aix powersystems ibmpower fix power electronic pmrs avp forums community downloads technotes nas portal |
