Today I will focus on how to best use SR ( Service Request ) to report STG Software problems to the IBM support organization. To get the most out of SR you should understand how to find the help information needed to accomplish your task of opening a new service request, or viewing existing service requests. The starting point for any questions for SR should be the “ Help ” tab which will take you to an extensive list of help pages. These pages describe how to access SR, using SR, how to manage your SR accounts/customer numbers,... [More]

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Author: Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services. The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience.   Quick Start Page The first time you access the IBM Support... [More]

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 Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support needs. While you can access many resources on the IBM Support Portal anonymously, signing in with your IBM web ID provides more benefits, such as   Personalization Customization Service Requests Accelerated Value Program Portability Notifications Community Let's discuss each of these in more... [More]

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