The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
may use the search within IBM Support Portal, designed to be the
most efficient search for support related information on ibm.com. The information that is not relevant to your search is eliminated
from search results because the scope of your search is limited by
default to only the specific products, solutions, and services that
you have configured and enabled within Support Portal, making it
faster and easier to find the critical piece of information you
want. You may also search within all of the Support and... [More]
Author: Kathy Nichols , Web Content Architect, eClient Support:
Electronic Tools Team, Austin, Texas. Long-time technical writer and
support content specialist, Kathy was on the original AIX Support Tools
Team (1994-1996) and on the expanded POWER Tools Team from 2002 to the
present. Charter member of the FLRT team. A movie of her life would be
called “Knit. Write. Cook”. Twitter: @kakinikole, Facebook: http://www.facebook.com/kakinikole
Electronic Tools and Support
Center teams give AIX users tools they can... [More]
IBM Systems Workload Estimator
The IBM Systems Workload Estimator is
a web-based sizing tool for IBM Power Systems ™, System i®, System
p®, System x®, IBM Flex Systems ™, and IBM PureFlex ™Systems. You
can use this tool to size a new system, to size an upgrade to an
existing system, or to size a consolidation of several systems.
Estimator allows measurement input to best reflect your current workload
and provides a variety of built-in workloads to reflect your emerging
application requirements.... [More]
Looking for product literature for IBM PureFlex Systems? Browse IBM PureFlex System Solution briefs, Analyst reports, White papers, Data sheets, Brochures and Flyers at the IBM PureFlex System literature site. IBM PureFlex System product support documentation is available through IBM Support Portal. Simply select your product and then go to the Documentation tab.
You may also use
the Shortcuts module to quickly navigate to the documentation you need.
For more information, view the short YouTube video... [More]
You have probably noticed changes in the last few months on Fix Central. Pop up notices, sign-in requirement, e-mail verification, and accepting Terms and Conditions.
I'm here to talk to you about entitlement changes and what to do if you encounter errors in your quest to download an update.
First of all, not all IBM products are currently 'hard' entitled, meaning you MUST pass entitlement before you are allowed to download the update. Some products are in 'soft' entitlement. This goes through the verification... [More]
For many years, the IBM eClient Support Tools team in Austin, Texas,
has been working hand-in-hand with IBM Linux Technology Center teams in
both the United States and Brazil to provide a web site that contains a
set of tools for users running Linux on IBM Systems with POWER-based
The Service and productivity tools for POWER Linux users
site began by providing several diagnostic tools, often called RAS
tools (Reliability, Availability, Scalability), for supported Linux
distributions on IBM Power Systems.... [More]
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page.
If you haven't used the latest FLRT yet, visit the site and check it out:
Fix Level Recommendation Tool
And follow... [More]
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]