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Update to Subscribing to notifications for IBM i 7.2
IBM i 7.2 is now available in My notifications. The issue has been resolved. We appreciate your patience as we worked to resolve the issue. My notifications Subscribe to receive support notifications for your products. Author: Linda Edd is a Support Portal Enablement Specialist, responsible for ensuring IBM provides accurate, quality support content to our clients. She works closely with individual support representatives from all the Systems brands, with the client-facing websites, and online applications that provide support... [More]
Tags:  7.2 ibmnotifications ibm_i ibm notifications linda i |
Subscribing to notifications for IBM i 7.2
You may have noticed that you can not yet subscribe to notifications for IBM i 7.2. Rest assured that IBM plans to add the notification capability for IBM i 7.2 as quickly as possible. We realize that you depend on notifications about CUMs, Groups, and individual fixes. We apologize for the inconvenience that this delay may have caused, and ask you to bear with us while we add the capability. In the mean time, you may want to refer to the following sites for information about CUMs, Groups, and Individual fixes.... [More]
Tags:  ibm ibmnotifications i diane notifications ibm_i |
IBM Electronic Support is at Edge2013!
Official conference site: http://www.ibm.com/systems/edge/index.html Look who's attending... Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt Mark Drummond, eClient Support Content Enablement. Follow Mark @ IBMStorageSupt What are we doing at Edge2013? IBM Edge2013 provides an excellent opportunity for you to learn more about IBM Electronic Support and the many tools available to you to plan, upgrade, and maintain... [More]
Tags:  ibm_edge ibmedge pureflex x edge support edge2013 i puresystems power ibm storage system |
New FLRT video: A tour and a tutorial
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page. If you haven't used the latest FLRT yet, visit the site and check it out: Fix Level Recommendation Tool And follow @IBM_FLRT for news of FLRT updates and... [More]
Tags:  power flrt vios tivoli ibmsupport portal servers systems puresystem flexsystem kathy support rational software i hmc aix ibm puresystems stg websphere |
Customizing your view in IBM Support Portal
Did
you know that you can decide which modules appear on each of the
Support Portal pages? When you sign in you can customize each page by
removing, adding, and rearranging the modules in the middle of the page. First, sign in to the IBM Support Portal using your IBM Web ID. To remove, move, or resize a module already on the page, use the controls in the title bar of the module. The Customize menu on the right side of the page gives you the option to select other modules for the current page. ... [More]
Tags:  support flexsystem ibmsupport puresystems rational aix websphere flrt storage web hmc i software servers ibm portal systems tivoli stg power jennifer puresystem |
Benefits of Signing in to Support Portal
Many IBM clients use the IBM Support Portal. It is a unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
needs. While you can access many resources on the IBM Support Portal
anonymously, signing in with your IBM web ID provides more
benefits, such as
Personalization Customization Service Requests Accelerated Value Program Portability Notifications Community Let's discuss each of these in more... [More]
Tags:  mynotifications ken ibm ibmsupport powerlinux flrt i documentation media aix powersystems ibmpower fix power electronic pmrs avp forums community downloads technotes nas portal |
IBM Support Portal: An Overview
IBM Support Portal is a
unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
resources. The first time you access the Support Portal, the Quick Start page
helps you select one or more products and the page that represents
the task you want to complete. The products selected will determine
the content displayed on all portal pages. Select Continue
when you are ready to view information related to... [More]
Tags:  pmrs nas troubleshooting media portal powersystems ibm forums downloads powerlinux ken i aix ibmsupport community ibmpower flrt documentation fix electronic packs mynotifications power hmc fixcentral technotes alerts flexsystem |
Managing your product list in IBM Support Portal
Author:
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]
Tags:  central flrt hat alerts ibmsupport linux i aix power hmc flexsystem electronic portal ibm pmrs powerlinux nas forums media community ken mynotifications fixcentral ibmpower fix powersystesm powersystems |
Check out the enhanced Communities for IBM Support!
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Tags:  media raj stg puresystems forums software support hmc storage x i wiki social powersystesm community pureflex servers systems websphere ibm rational puresystem ibmsupport portal flrt web sma aix socialmedia system linux flexsystem tivoli aggregator |
Making Service Request (SR) work for STG clients
Today I will focus on how to best use SR ( Service Request ) to report STG Software problems to the IBM support organization. To
get the most out of SR you should understand how to find the help
information needed to accomplish your task of opening a new service
request, or viewing existing service requests. The starting point for
any questions for SR should be the “ Help ”
tab which will take you to an extensive list of help pages. These pages
describe how to access SR, using SR, how to manage your SR
accounts/customer numbers,... [More]
Tags:  websphere aix hmc flrt pmrs stg puresystems puresystem software systems servers i flexsystem rational portal swma electronic tivoli ibm power ibmsupport service request dennis vios support |