As a follow up to our May 28 blog post, New Power firmware path in Fix Central , we are announcing the release of two IBM Electronic Support YouTube Channel videos on the same subject.   This video describes how to find and download HMC fixes from the IBM Support Portal, based on the level of system firmware that you are installing. How to Download HMC fixes based on the System Firmware ... [More]

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The FLRT team continues to make improvements! While development is progressing nicely for the next FLRT release, the FLRT content team has been enhancing the "FLRT resources" and other helpful content for our clients. New help for scripting With the advent of multiple LPAR support and the ability to save an inventory file to upload back to FLRT, we wanted to improve the scripting capability for those who want to automate FLRT reporting. The help has been updated to include two new sample scripts, one that includes code to gather... [More]

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In addition to the helps for using the Fix Level Recommendation Tool (FLRT) that you can find on the FLRT web site, you can now get help in a new video. This YouTube video demonstrates the basics of using FLRT and also shows how to use new features, such as getting a report for multiple LPARs and using a saved inventory file to populate the fields on the FLRT input page.   If you haven't used the latest FLRT yet, visit the site and check it out: Fix Level Recommendation Tool And follow @IBM_FLRT for news of FLRT updates and... [More]

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Did you know that you can decide which modules appear on each of the Support Portal pages? When you sign in you can customize each page by removing, adding, and rearranging the modules in the middle of the page.   First, sign in to the IBM Support Portal using your IBM Web ID.         To remove, move, or resize a module already on the page, use the controls in the title bar of the module.                             The Customize menu on the right side of the page gives you the option to select other modules for the current page.        ... [More]

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IBM Support Portal is a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources. The first time you access the Support Portal, the Quick Start page helps you select one or more products and the page that represents the task you want to complete. The products selected will determine the content displayed on all portal pages. Select Continue when you are ready to view information related to... [More]

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Author: Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services. The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience.   Quick Start Page The first time you access the IBM Support... [More]

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Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]

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For many years, the IBM eClient Support Tools team in Austin, Texas, has been working hand-in-hand with IBM Linux Technology Center teams in both the United States and Brazil to provide a web site that contains a set of tools for users running Linux on IBM Systems with POWER-based technology. The Service and productivity tools for POWER Linux users site began by providing several diagnostic tools, often called RAS tools (Reliability, Availability, Scalability), for supported Linux distributions on IBM Power Systems. Originally, the... [More]

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Today I will focus on how to best use SR ( Service Request ) to report STG Software problems to the IBM support organization. To get the most out of SR you should understand how to find the help information needed to accomplish your task of opening a new service request, or viewing existing service requests. The starting point for any questions for SR should be the “ Help ” tab which will take you to an extensive list of help pages. These pages describe how to access SR, using SR, how to manage your SR accounts/customer numbers,... [More]

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