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FLRT Lite has arrived!!!
FLRT Lite is a quick way to check recommended levels for your Power hardware and software products. FLRT Lite currently supports the following products: Power firmware HMC AIX VIOS PowerHA SystemMirror General Parallel File System ....and much more!!! Go to Fix Level Recommendation Tool - FLRT - http://www.ibm.com/support/customercare/flrt then from the navigation, click FLRT Lite Just select the product and you will immediately get a list of the current recommendations. Quick and Easy!! We'd love to hear what you... [More]
Tags:  power ibm siblings powerha systemmirror level hipers linux apars psearch service powersystems ibmi fix security flrtlite flrt powersystesm fix_level julie information firmware hmc flrt_lite aix life vios |
IBM Fix Central Videos
As a follow up to our May 28 blog post, New Power firmware path in Fix Central , we are announcing the release of two IBM Electronic Support YouTube Channel videos on the same subject. This video describes how to find and download HMC fixes from the IBM Support Portal, based on the level of system firmware that you are installing. How to Download HMC fixes based on the System Firmware ... [More]
Tags:  ken video power fixes firmware ibmsupport electronicsupport ibmfixcentral download fixcentral system supportportal hmc |
Fix Level Recommendation Tool (FLRT) enhancements
The FLRT team continues to make improvements! While development is progressing nicely for the next FLRT release, the FLRT content team has been enhancing the "FLRT resources" and other helpful content for our clients. New help for scripting With the advent of multiple LPAR support and the ability to save an inventory file to upload back to FLRT, we wanted to improve the scripting capability for those who want to automate FLRT reporting. The help has been updated to include two new sample scripts, one that includes code to gather... [More]
Tags:  ibmsupport hmc pureflex support powervm powerha bladecenter powersystems vios kathy aix flrt cluster power servers |
New FLRT video: A tour and a tutorial
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page. If you haven't used the latest FLRT yet, visit the site and check it out: Fix Level Recommendation Tool And follow @IBM_FLRT for news of FLRT updates and... [More]
Tags:  power flrt vios tivoli ibmsupport portal servers systems puresystem flexsystem kathy support rational software i hmc aix ibm puresystems stg websphere |
Customizing your view in IBM Support Portal
Did
you know that you can decide which modules appear on each of the
Support Portal pages? When you sign in you can customize each page by
removing, adding, and rearranging the modules in the middle of the page. First, sign in to the IBM Support Portal using your IBM Web ID. To remove, move, or resize a module already on the page, use the controls in the title bar of the module. The Customize menu on the right side of the page gives you the option to select other modules for the current page. ... [More]
Tags:  support flexsystem ibmsupport puresystems rational aix flrt websphere storage web hmc i software ibm servers portal systems stg tivoli jennifer power puresystem |
IBM Support Portal: An Overview
IBM Support Portal is a
unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
resources. The first time you access the Support Portal, the Quick Start page
helps you select one or more products and the page that represents
the task you want to complete. The products selected will determine
the content displayed on all portal pages. Select Continue
when you are ready to view information related to... [More]
Tags:  pmrs nas troubleshooting media portal powersystems ibm forums downloads powerlinux ken i aix ibmsupport community ibmpower flrt documentation fix electronic packs mynotifications power hmc fixcentral technotes alerts flexsystem |
Managing your product list in IBM Support Portal
Author:
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]
Tags:  flrt central hat ibmsupport alerts i linux aix power hmc flexsystem electronic portal ibm pmrs powerlinux nas forums media community mynotifications ken fixcentral ibmpower fix powersystesm powersystems |
Check out the enhanced Communities for IBM Support!
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Tags:  media raj stg puresystems forums software support hmc storage x i wiki social powersystesm community pureflex servers systems websphere ibm rational puresystem ibmsupport portal flrt web sma aix socialmedia system linux flexsystem tivoli aggregator |
YUM! Tools for IBM PowerLinux servers - Help for those installing or running Linux on IBM Power Systems
For many years, the IBM eClient Support Tools team in Austin, Texas,
has been working hand-in-hand with IBM Linux Technology Center teams in
both the United States and Brazil to provide a web site that contains a
set of tools for users running Linux on IBM Systems with POWER-based
technology. The Service and productivity tools for POWER Linux users site began by providing several diagnostic tools, often called RAS
tools (Reliability, Availability, Scalability), for supported Linux
distributions on IBM Power Systems. Originally, the... [More]
Tags:  powersystems red sles hat powerlinux service rhel ras ibmpower electronic ibm sdk support ibmsupport hmc kathy tools linux |
Making Service Request (SR) work for STG clients
Today I will focus on how to best use SR ( Service Request ) to report STG Software problems to the IBM support organization. To
get the most out of SR you should understand how to find the help
information needed to accomplish your task of opening a new service
request, or viewing existing service requests. The starting point for
any questions for SR should be the “ Help ”
tab which will take you to an extensive list of help pages. These pages
describe how to access SR, using SR, how to manage your SR
accounts/customer numbers,... [More]
Tags:  aix websphere hmc flrt pmrs stg puresystems puresystem software systems i servers flexsystem rational swma portal electronic tivoli ibm ibmsupport power request service dennis vios support |