On 1 November, IBM announced support for Microsoft Windows Server 2102 R2 for a number of System x, BladeCenter and Flex System products. The IBM support and development teams have created useful support information to help enable this new operating system. You will be able to find compatibility information, installatoin instructions and downloads for the new operating system.
To find out if IBM is supporting this new operating system on your IBM System x or BladeCenter product, visit the:... [More]
Starting in July, the service labels shipped with certain IBM BladeCenter, System x, and Flex System compute nodes will provide direct access to installation and parts replacement videos, error messages webpages, service parts listings, and more support related information.
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page.
If you haven't used the latest FLRT yet, visit the site and check it out:
Fix Level Recommendation Tool
And follow... [More]
you know that you can decide which modules appear on each of the
Support Portal pages? When you sign in you can customize each page by
removing, adding, and rearranging the modules in the middle of the page.
First, sign in to the IBM Support Portal using your IBM Web ID. To remove, move, or resize a module already on the page, use the controls in the title bar of the module. The Customize menu on the right side of the page gives you the option to select other modules for the current... [More]
IBM Support Portal is a
unified, centralized view of all technical support tools and
information for IBM systems, software, and services worldwide. The
IBM Support Portal is your gateway to all of your technical support
The first time you access the Support Portal, the Quick Start page
helps you select one or more products and the page that represents
the task you want to complete. The products selected will determine
the content displayed on all portal pages. Select Continue
when you are ready to view information... [More]
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.
The IBM Support Portal, your gateway to all of your technical support needs for IBM products, displays content based on the products you select as active in the portal view. You can view content for one product or up to ten products at one time. Selecting at least one product optimizes your Support Portal experience. Quick Start Page The first time you access the IBM Support... [More]
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Today I will focus on how to best use SR ( Service Request
) to report STG Software problems to the IBM support organization. To
get the most out of SR you should understand how to find the help
information needed to accomplish your task of opening a new service
request, or viewing existing service requests. The starting point for
any questions for SR should be the “ Help ”
tab which will take you to an extensive list of help pages. These pages
describe how to access SR, using SR, how to manage your SR
The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]
IBM FLRT evolved to its present form in part because the development team listened to what FLRT users wanted.
Then: A little history
In 2006, IBM FLRT (pronounced “flirt”), the Fix Level Recommendations
Tool, began providing fix level and cross-product compatibility
recommendations for IBM Power servers for system firmware, HMC, AIX,
VIOS and a few High Performance Computing (HPC) products. Input of
product levels at FLRT's web-based interface produced a recommendations
report. The new FLRT team thought... [More]