Have you ever wondered if there is something available without an additional charge that would make your task quicker or easier? At the end of October, the new Support Portal will provide you with a quick way to find the answer. Just look for Product tools and utilities in the new Support Portal.
What might you find? You may see tools, utilities, websites, or functions that apply just to the product that you select. For each item that you see, you may find the following types of material.
A downloadable file
A video how to use the tool
Information about an included feature of your product that you might not have noticed
Later this year, we intend to provide a similar feature in Fix Central that is limited to what is useful when you need to download and install fixes. The new feature will appear as a small widget in Fix Central.
The widget will include at most three tools, utilities, websites, and functions. Similar to the information in the Support Portal, the widget will provide links to material such as a download, video, or information about an included feature of your product. For example, when you download a fix, you may find a tool to confirm its compatibility with your environment or even to enable automatic downloads to your company in the future.
Because you normally don't have time to look for tools, our goal is to provide you with the information that you need when you need it the most. To learn about other changes that are coming, please continue to visit Inside Systems Support.
Author: Diane Straka is an architect in the IBM Systems and Technology Group. She focuses on improving the features and usability of the IBM Web support applications.
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