IBM Electronic Support Overview (Part 1 of 3)
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(This is part 1 of a 3-part series of articles about IBM Electronic Support. Today's post is focused on Finding Information and Preventing Problems.)
IBM Electronic Support is a portfolio of tools and resources to keep your systems, software, and applications running smoothly.
It can help you
When you install, use, maintain, or troubleshoot IBM products, you need to access information, including documentation, troubleshooting notes, installation videos, or technical articles.
Click the Documentation tab to find installation and user guides, IBM Redbooks, white papers, and educational resources.
IBM Electronic Support can help you prevent problems.
Use My notifications to subscribe to announcements when IBM publishes new or updated information for your products. You can set multiple subscriptions. You can also select the frequency and method of delivery, and the specific topics that interest you.
Electronic Service Agent
IBM Software Support Lifecycle
IBM Electronic Support provides the tools and resources you need to install and use your IBM products, prevent problems from occurring, keep your products up-to-date, troubleshoot problems that may occur, work with IBM to solve complex problems, and learn with IBM’s training and education offerings.
For more information, visit the IBM
(Look for part 2 of this series to be posted in a few days.)
Jennifer Raisig, Manager, STG Electronic Support Enablement.
Ken Buckingham works in STG, Client Enablement & Systems Assurance as a client advocate, driving adoption and awareness of electronic support services.