As mentioned in the article, Getting ready for the NEW Support Portal: Where did it go?, there are noticeable changes in the new IBM Support Portal that are designed to simplify how you find information for your products. One very obvious change is the single-product format of the page after you select a product. Another noticeable change is where Product lookup appears on the page.
In the current Support Portal, you can have up to ten active products and view content for all of your active products at one time. In the new Support Portal, you work with one IBM product at a time. The following example shows the product page that appears after you select a System x3850 X5 in the new Support Portal.
As you can see, the new Support Portal does not have tabs, so you have access to more information for your product on a single page.
When you are finished with the current product, you can quickly select a different product using the Product lookup options at the top of the page.
When you arrive at the new Support Portal, you can see that Product lookup appears in a prominent location at the top of the home page.
Whether you are on the home page or the product page in the new Support Portal, you can find a product in four ways using Product lookup.
Type a portion of the product name into the textbox for Product lookup.
In the following example, I want to select AIX 6.1. When I type AIX 6. into the textbox, the Support Portal offers me the choice of AIX 6.1.
In the next example, I want to view IBM i 7.1. In this case, I viewed the product recently. Notice that IBM i 7.1 appears under Matches within recently viewed products and under Matches within all products.
For some products, you have the option to narrow the initial content so it matches your version or operating system. When you select a product, a second dialog appears. The fields in the dialog are optional. You can select a version or an operating system, or you can just click Go to see the product support page.
Select a product from what you have viewed recently
The new Support Portal stores up to 20 products to make it easy for you to access them again. The products appear in order from the most recently viewed product to the least recently viewed product.
For example, I recently selected a DS8800 2424-951, and now I want to view it again. When I click the dropdown icon (), I get a list of my most recently viewed products. In this case, I can select the fourth product to see information for the DS8800 2424-951 again.
If you do not have a list of products in the current Support Portal, your initial list of recently viewed products is empty in the new Support Portal. As you select different products, your list in the new Support Portal grows until you reach 20 products. When you have 20 products in your list of recently viewed products and select a product that is not in your list, the least recently used product is removed from the list and the newest product is added at the top of the list.
If you have a list of products in the current Support Portal, then your initial list in the new Support Portal is automatically populated with a maximum of 20 of your most recently viewed products. The list in the new Support Portal is managed in the same way as described above.
Browse for a product.
You can navigate through a hierarchical tree of products to select your product just as you could before. In the next example, I want to view information about General Parallel File System (GPFS). After I click Browse for a product, I see a dialog, where I navigate through Software and Cluster Software to find General Parallel File System.
Select a product from My products.
You can select a product based on what IBM knows about you. This feature requires your IBM web ID and password. If you haven't signed in already, when you click My products, the Support Portal prompts you to sign in.
When you click My products, a dialog appears with the choices for your products. In this example, I have three choices in the pulldown: My AVP products, My inventories, and My supported software. I ultimately want to select a Power 780 9179-MHB server. Because I uploaded an inventory that includes the Power 780 9179-MHB, when I select My inventories in the pulldown, I see the Power 780 9179-MHB in the list of all of the products that are in my inventories. In this case, it is the first product.
The single-product format and Product lookup are two of the many changes coming with the new IBM Support Portal. To become familiar with other aspects of the new Support Portal, please continue to visit Inside Systems Support.
Author: Diane Straka is an architect in the IBM Systems and Technology Group. She focuses on improving the features and usability of the IBM Web support applications.
View all posts by Diane Straka