Selecting a product on IBM Support Portal
esupport 060000D5Y9 Visits (1876)
The IBM Support Portal is the gateway to online technical support for over 80,000 IBM software and hardware offerings. To make the most of your visit to the site and to find the information you need, you should always select a product at the top of the Support Portal page. The Support Portal provides a wealth of information, if you select a product.
As part of the recent refresh, the Support Portal design team focused on simplifying product selection. Through feedback and traffic data, we learned that most of our clients visit the website to work with one specific product at a time. To make it easier to work with one product, the Product lookup feature was moved to the center of the page, just below the title.
You can find your product in several ways:
After selecting a product, you may be asked to choose a version and/or operating system. These optional selections can help focus the content on your particular environment.
After selecting a product, the Support Portal displays a product-specific page with links to the most frequently accessed content and tools, including quick access to downloads, product documentation, troubleshooting knowledge bases, online service requests, community resources, and more for that particular product. You can also search just within the content for that product, helping you find exactly what you need.
It doesn't matter which method you use to select a product when you visit the IBM Support Portal -- it does matter that you select a product. The wealth of information provided will be more specific to your needs and easier to search when you have it narrowed to a specific product.