The IBM Electronic Support YouTube Channel
provides information and tutorials that will acquaint you with the IBM Electronic Support portfolio.
videos help you use the IBM Support Portal, a unified, centralized view
of all technical support tools and information for IBM systems,
software, and services worldwide.
IBM Support Portal overview
Getting started with IBM Support Portal using Quick Start
What is the IBM Support Portal?
IBM Support Portal Quick Tip: Customizing Your View
Quick tip: Introducing the Shortcuts module
IBM Support Portal Quick Tip: Using quick find to select a product
IBM Support Portal Quick Tip: Sharing your product list
Managing your product list in the IBM Support Portal
Advanced Management of your IBM Support Portal Product List
Social Media Aggregator in Support Portal
Benefits of Signing in to the Support Portal
Rating and Tagging Support Portal Content
Finding online support for Platform Computing
Finding downloads for System x and BladeCenter products
Finding downloads, fixes, and device drivers in the IBM Support Portal
Using My inventories and supported software for product selection
Locale Specific Links to the IBM Support Portal
Using IBM's Software Product Compatibility Reports
How to Subscribe to My Notifications
Finding warranty information for your IBM systems
Accelerated Value Program features of the IBM Support Portal
videos help you use Fix Central, a website to search, select, order,
and download fixes to your system with a choice of delivery options. Fix
Central can also help identify prerequisite fixes to ensure that the
upgrade goes smoothly.
Fix Central Login and Entitlement
Fix Level Recommendation Tool
Fix Central Mobile
Fix Central Shortcut Features
Fix Central - How to quickly find software downloads
How to download an AIX fix pack from Fix Central
How to Download a Virtual I/O Server Fix from Fix Central
How to Submit Feedback on Fix Central
How to Download an HMC System Firmware Fix from Fix Central
Using My inventories to find fixes in Fix Central
videos help you use Service Request, where you can submit diagnostic
data to IBM. You can also view your software PMRs and manage your PMR
list. Multiple people in your company and at IBM can access the problem
reports to track status and help identify steps to resolution.
Using IBM Service Request on your mobile device
Using IBM Service Request to review PMRs from the web
IBM Service Request streamlined problem submission process
video introduces the benefits of the IBM Call Home service, and how you
can use it in your environment to maintain your IBM systems.
Technical Support Chat
This video demonstrates the convenience and value of electronically chatting with IBM technical support experts.
Technical Support Chat
Other Electronic Support
videos comprise the balance of our IBM Electronic Support videos;
instruction about a portfolio of tools and resources to keep your
systems, software, and applications running smoothly.
An overview of the IBM Support Assistant (ISA)
We love feedback
Searching for content on ibm.com
How You Can Improve IBM Content
The IBM Web Problem Reporting Initiative
Downloading Products from Passport Advantage
Glossary of Support Terms
Glossary of Technical Support Documents
Getting Started with IBM Support: How to Obtain an IBM ID
Technical Exchange Webcasts
How IBM Uses Knowledge Centered Support (KCS)
How to upload diagnostic data to IBM Support using IBM SDDUU
Using ECuRep to submit problem diagnostic data to IBM
In addition to the videos listed, you will find videos in other languages on our channel.
are always adding and refreshing videos to keep you up-to-date on the
latest features available in the IBM Electronic Support portfolio. We
hope that you find them useful and will follow our channel.