After 19 unplanned outages that totalled 2750 minutes in duration, a large wireless company asked us to help them to understand the causes. We found that 50% of the downtime was a result of two avoidable causes.
We want to share the corrective actions with you, and direct you to some resources that are available to help you to avoid downtime.
More proactive, maintenance strategy: About two-thirds of the avoidable downtime for this company could have been avoided by applying fixes and performing maintenance monthly instead of quarterly.
Better performance and capacity management: About one-third of the avoidable downtime for this company could have been avoided through more focus on managing their performance and capacity.
After taking the corrective actions, the company was able to reduce the outages and increase the availability for their customers.
Resources to assist you with high availability
For quick and easy reference, we provide documents that describe the best practices to maintain high availability for your Power systems and software.
To stay up to date on the most important news and and fixes, subscribe to My Notifications. For more information on My Notifications see http://www.ibm.com/software/support/einfo.html
A wealth of information for support is also available through the IBM Support Portal.
If you are experiencing outages and would like additional help to prevent outages, IBM can help. We have a team that is dedicated to help you to achieve your end-to-end goals for availability. Contact the High Availability Center of Competency by email at email@example.com.
Author: Diane Straka is an architect in the IBM Systems and Technology Group. She focuses on improving the features and usability of the IBM Web support applications.
View all posts by Diane Straka