IBM Storage Support Enhancements Summary - Part 5 - Live Chat
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Engage IBM Storage Support via CHAT option
Then CHAT is your answer! It’s convenient! It’s quick! Give it a try!!
Use Live CHAT to reach Storage Remote Technical Support (RTS) to get quick status checks and updates on your currently open technical issues.
IBM Storage Support now allows clients in the US to CHAT with RTS from 8AM – 5PM EST. You don’t need any special tool for this!
The CHAT bubble will appear in IBM Service Request next to those Storage PMR/PMH that are eligible for this support.
Press on the CHAT bubble to quickly reach an IBM Storage support rep who can update you on the status of your storage issue. No need any more to repeat questions due to a noisy environment, or ask for information again due to the difficulty in understanding someone who is electronically distant.
You can scroll back through the chat session to recall information that was mentioned before without having to ask the agent again.