It is that time of year again! IBM Edge 2016 starts on September 18th through the 22nd at the MGM Grand in beautiful Las Vegas. Electronic Support will be onsite again for our 8th year in a row to showcase the design and technical improvements developed in the past year for Support Portal, Fix Level Recommendation Tool (FLRT), Fix Central, Call Home Web, and much more! We are excited to showcase the tools available today to help customers find solutions and provide a platform to ensure success. This year’s theme will focus on cognitive solutions, and we are ready to demonstrate how our tools are utilizing IBM Watson to better support customers, partners and IBMers!
Enhanced Electronic Support Solutions for IBM Power Systems
Wednesday, September 21, 2016
11:00 a.m. to 12:00 p.m.
MGM Grand, Room 124
IBM is constantly striving to improve client experience for our electronic support solutions. This year we are introducing enhancements to simplify usage and improve our support offerings with the use of cognitive capabilities and communication. This session will provide an overview of IBM Electronic Support and focus on new capabilities using Watson, chat and mobile. This session will focus on IBM Power Systems products and tools, including the new AIX License Transfer Capability within the Entitled Systems Support (ESS) site, security vulnerability checking using the Fix Level Recommendation Tool Vulnerability Checker Script (FLRTVC) and Call Home Web.
The Future of Support (Hint: It’s Cognitive)
Wednesday, September 21, 2016
1:15 p.m. to 2:15 p.m.
MGM Grand, Room 110
Explore how IBM is changing its support processes as it transforms into a Cognitive Business. This session will review and demonstrate technologies that IBM Support is using to make support more responsive and efficient. The overview will focus on the new IBM Support web site, but will include other support applications making use of cognitive technologies. The session will also explore what technologies are available to customers to improve their own support experiences, either internally or externally.
IBM Electronic Support
Booth Number #534
Monday-Thursday, September 19-22, 2016
Join us at our booth for live demos of our tools, fill out a survey to contribute your thoughts to the development of our services, and get a thank you gift for your participation. Learn how our tools are taking advantage of IBM’s cognitive solutions to improve functionality and provide better results for your business. Find out which services may interest you below, and come find us at Booth 534, where our dedicated team will answer any questions you may have!
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Electronic Support Services
IBM Support Portal http://support.ibm.com
Fix Central http://ibm.com/support/fixcentral
Fix Level Recommendation Tool (FLRT) http://ibm.com/support/customercare/flrt
Online Support Communities http://ibm.com/developerworks/community
IBM Software Education http://www.ibm.com/training
IBM Systems Diagnostic Tools http://ibm.com/support/electronicsupport/troubleshoot.html
My Notifications http://ibm.com/support/mynotifications
IBM Software Support Lifecycle http://ibm.com/software/support/lifecycle
FLRT Vulnerability Checker (FLRTVC) http://ibm.biz/fix-level-rtvc
IBM Software Support Handbook http://ibm.com/support/handbook
Service Request (SR) http://ibm.com/support/servicerequest
IBM Call Home Web http://ibm.biz/call_home_web
Electronic Service Agent http://ibm.com/support/esa
Joel Ruiz is an IBM Electronic Support developer in Austin, TX. He developed FLRTVC and the FLRT Beta website, and welcomes your feedback.