The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools. There are several opportunities to share your ideas and provide feedback: Drive requirements for the future The IBM Electronic Support Client Advisory Panel meets every other month to focus on a specific topic related to electronic support. Sessions in 2012 covered Support Portal Adviser,... [More]
Need to know if your IBM system is covered under warranty? Use the Warranty lookup module on the IBM Support Portal to find the warranty or extended service agreement status of one or many IBM systems.
The Warranty lookup module displays on the Support Home and Troubleshooting pages of the IBM Support Portal when you have an eligible system in your active product list. Currently, the Warranty module supports BladeCenter, System x, and some Storage products.
To look up the warranty for your system, you need to know the... [More]
may use the search within IBM Support Portal, designed to be the
most efficient search for support related information on ibm.com. The information that is not relevant to your search is eliminated
from search results because the scope of your search is limited by
default to only the specific products, solutions, and services that
you have configured and enabled within Support Portal, making it
faster and easier to find the critical piece of information you
want. You may also search within all of the Support and... [More]
Official conference site: http://www.ibm.com/systems/edge/index.html
Look who's attending...
Linda Edd, Support Portal Enablement Specialist. Follow Linda @ IBMFlexSyseSpt
Mark Drummond, eClient Support Content Enablement. Follow Mark @ IBMStorageSupt
What are we doing at Edge2013?
IBM Edge2013 provides an excellent... [More]
Author: Kathy Nichols , Web Content Architect, eClient Support:
Electronic Tools Team, Austin, Texas. Long-time technical writer and
support content specialist, Kathy was on the original AIX Support Tools
Team (1994-1996) and on the expanded POWER Tools Team from 2002 to the
present. Charter member of the FLRT team. A movie of her life would be
called “Knit. Write. Cook”. Twitter: @kakinikole, Facebook: http://www.facebook.com/kakinikole
Electronic Tools and Support
Center teams give AIX users tools they can... [More]
Want to find the most recent discussion threads related to your IBM product? Looking for a forum or user group? Tired of going to multiple websites? Then check out the enhancements we've made to the Communities page on the IBM Support Portal. The Recent community activity module aggregates discussion threads and article posts from multiple channels into one easy-to-find location. This new module provides a single view of social media activity across blogs, Twitter, forums, and other channels for your selected products, giving you a quick view... [More]
Looking for product literature for IBM PureFlex Systems? Browse IBM PureFlex System Solution briefs, Analyst reports, White papers, Data sheets, Brochures and Flyers at the IBM PureFlex System literature site. IBM PureFlex System product support documentation is available through IBM Support Portal. Simply select your product and then go to the Documentation tab.
You may also use
the Shortcuts module to quickly navigate to the documentation you need.
For more information, view the short YouTube video... [More]
IBM FLRT evolved to its present form in part because the development team listened to what FLRT users wanted.
Then: A little history
In 2006, IBM FLRT (pronounced “flirt”), the Fix Level Recommendations
Tool, began providing fix level and cross-product compatibility
recommendations for IBM Power servers for system firmware, HMC, AIX,
VIOS and a few High Performance Computing (HPC) products. Input of
product levels at FLRT's web-based interface produced a recommendations
report. The new FLRT team thought... [More]
In addition to the helps for using the Fix Level Recommendation Tool
(FLRT) that you can find on the FLRT web site, you can now get help in a
new video. This YouTube video demonstrates the basics of using FLRT and
also shows how to use new features, such as getting a report for
multiple LPARs and using a saved inventory file to populate the fields
on the FLRT input page.
If you haven't used the latest FLRT yet, visit the site and check it out:
Fix Level Recommendation Tool
And follow... [More]
For many years, the IBM eClient Support Tools team in Austin, Texas,
has been working hand-in-hand with IBM Linux Technology Center teams in
both the United States and Brazil to provide a web site that contains a
set of tools for users running Linux on IBM Systems with POWER-based
The Service and productivity tools for POWER Linux users
site began by providing several diagnostic tools, often called RAS
tools (Reliability, Availability, Scalability), for supported Linux
distributions on IBM Power Systems.... [More]