In 2011 a DS8000 client changed from IBM to a different service provider in order to service his DS8000 machines.
As they were out of warranty this was a legal way to go.
Just recently the client has signed again new maintenance-contract with IBM.
Shortly after signing the contract several DS8000 boxes reported defective battery-sets.
These battery sets are needed in case of an AC power-loss to preserve client data.
What happened ?
Whilst the maintenance was done by the service provider, client... [More]