Remote maintenance consists of autonomous maintenance work that does not require an immediate interaction with the client. The remote maintenance process is started when the product detects a malfunction and notifies the service provider. Product documentation usually refers to this as Call Home. The Call Home is either realized by sending an email to IBM or through an  “Electronic Service Agent”. The Service Agent can establish an SSL or IPSec secured connection to dedicated IBM servers and report issues by opening a support... [More]

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