As we discussed in the previous post, it is important that the all the processes work together to bring successful automation in the cloud management platform. A process workflow automation engine is what makes this possible. In this chapter we will discuss more about Tivoli process automation engine that’s form the base for IBM process automation in the cloud space.
The Tivoli process automation engine provides a user interface, configuration services, workflows and the common data system needed for IBM Service Management products and other services. As we already know IBM Service Management (ISM) is a comprehensive and integrated approach for Service Management, integrating technology, information, processes, and people to deliver service excellence and operational efficiency and effectiveness for traditional enterprises, service providers, and mid-size companies. Tivoli process automation engine, previously known as Tivoli base services, provides the base infrastructure for applications like Tivoli Maximo Asset Management, Change and Configuration Manager Database (CCMDB), Tivoli Service Request Manager (SRM), Tivoli Asset Management for IT (TAMIT), Tivoli Proivisioning Manager as well as Tivoli Service Automation Manager. Any product that has the Tivoli process automation engine as its foundation can be installed with any other product that has the Tivoli process automation engine.
IBM Service Management (ISM) comprises of
- Process Management that integrates and automates IT management processes
- Service Management that integrates people, processes, information and technology for real business results
- Operational Management to automate tasks to address application or business service operational management challenges
Through having a common process automation engine, the we can successfully link Operational and Business services with Infrastructure through a single (J2EE) platform. We can also leverage current investments through linking this engine with existing process automation technologies and products. So by building a unified platform to automate processes, we have taken data integration to the next level where sharing data between applications has never been easier. This integrated process automation platform can support the repeatable IT functions like Incident Management, Problem Management, Change Management, Configuration Management all the way through to Release Management. All of these processes tie into the CMDB where they share consistent data via bidirectional integration. The platform supports best practices such as ITIL and other Industry best practices. This facilitates an automated approach across the IT management lifecycle. It's also forms the basis for automating repetitive tasks that can be handled by the system instead of requiring human (costly) intervention. TPAE through the adapters provide data federation from multiple sources that you already have and translating the information into usable data that can be leveraged by internal process and workflow.
Figure 1 Tivoli process automation integrated portfolio
The Tivoli Process Automation Engine Wiki provides details on each of the components and capabilities that make up this integrated portfolio.
The Certification Study Guide Series : Foundations of Tivoli Process Automation Engine is a IBM® Redbooks publication that can guide you to get an IBM Professional Certification on Tivoli Process Automation Engine.