After about 4-5 hours of sleep the previous night, I was still in reasonable shape to do my presentation at the 3rd Developer Relations Conference
hosted by Evans Data Corp. This is a gathering of the folks who run developer programs at different technology companies, with speakers from Sun, Nokia, BEA Systems, Eclipse, Motorola, Yahoo!, HP Software, Intel, Borland, AMD, and many more (and of course ourselves from IBM). It seems an anachronism to have an event where all these companies that are competing for many of the same developers to share knowledge but I think it opens minds and views all the same.
My presentation was Extending your developer network with Web 2.0 communities
, discussing what you need to know about communities to pick the right kind of Web 2.0 tools for yours. For all the organizations that may go headlong into setting up blogs, wikis, etc., and even multiple competing instances, without really understanding the communities they are trying to create, I hope this talk gives provides some food for thought. (The powerpoint works best in slideshow mode: F5).
I attended a few of the other sessions but the one I found refreshing was Chad Dickerson's talk about Hack Day at Yahoo! Chad's a Sr Director at Yahoo and responsible for organizing the internal Hack Days, and more importantly, the external Hack Day
last June. I had missed this event entirely (busy with my then-8-month pregnant wife). They essentially opened up the Yahoo campus to 400 developers from all over who agreed to come and spend 24 hours developing new projects and mashups using Yahoo's many APIs. The format was what intrigued me:
- Developers could come from anywhere but they had to agree to code, and not just be an observor
- The developers actually camped out on the Yahoo lawn and ate and slept there for a day or two--even people like David Filo stayed till the wee hours of the morning
- An unconference model where people signed up for any project that they thought of, led initially by talks about the APIs themselves
- Yahoo employees roamed around the developers and stayed with them through the night
- They had Beck give a performance there, which was quite appropriate considering he'd just appeared on the September 06 cover of Wired
- The Legal departments agreed to let the developers keep whatever rights to their own code (seems the right choice but hard to accept by legal teams sometimes)
- People could make whatever projects they wanted to work on, although at times, it raised some eyebrows
Now this is very obvious customer-led innovation. For all the executives and analysts that like to throw that term around, this model is the concept implemented in what I think is its truest form. I applaud Chad and the Yahoo team for doing the right thing and having the guts to put this together. Read more from the TechCrunch blog
soon after the event. Here's hoping to the same success again this year.
According to a recent New York Times article
, Tim Berners-Lee
is partnering with MIT
and the Univ of Southampton (UK) to launch their Web Science Research Initiative. I don't have much more information than that but it sounds like a graduate level research space into a more modern version of social networking analysis. The key people are Berners-Lee, Wendy Hall (head of School of Electronics and CS at U of Southampton), Nigel Shadbot (prof of AI, Univ of Southampton), and Daniel Weitzner (principal research scientist at MIT).
Quote from the release
Commenting on the new initiative, Tim Berners-Lee, inventor of theWorld Wide Web and a founding director of WSRI, said, "As the webcelebrates its first decade of widespread use, we still knowsurprisingly little about how it evolved, and we have only scratchedthe surface of what could be realized with deeper scientificinvestigation into its design, operation and impact on society.
"The Web Science Research Initiative will allow researchers to take theweb seriously as an object of scientific inquiry, with the goal ofhelping to foster the web's growth and fulfill its great potential as apowerful tool for humanity."
I'm pretty sure the web is already an object of serious scientific and even commercial inquiry, but more effort is always a good thing. In comparison, our undergraduate UAMIS class
seems much less conceptual. I'm sure those ideas will eventually trickle down to us too. Social network analysis is a complex enough task, and not a simple topic; i.e., it'd need a full-blown semester to teach.
Our technical briefings team is hosting a special event in September; actually two of them in the US, one in Raleigh, North Carolina, and another in Austin Texas. It's a free event, and the idea is to get a lot of thought going on around the topic of putting Web 2.0 into action in the workplace, in a more general way, beyond just startups and special projects.
Here's the info on the event:
Join us for a special event to learn how you can start bringing Web 2.0 into your organization, or as we say, 'Take Web 2.0 to Work.' During this day-long technology event from IBM, you'll see demos of the hottest technologies and participate in interactive breakout sessions - a large part of the content will be driven by you and the other attendees as we go along! The day will be full of live demos and true attendee participation!
You can register for this no cost conference today at: http://www.ibm.com/developerworks/offers/techbriefings/details/web20.html
Raleigh, NC (September 12, 2007)
Austin, TX (September 18, 2007)
During the day, you'll not only hear from IBM Execs like Rod Smith, IBM Software Group, VP of Emerging Technologies and David Barnes, Program Director, Emerging Internet Technologies, IBM Software Strategy based out of Austin, TX, but also rub shoulders with other developers in your community, IBM's key system architects, developers and researchers from our R&D labs and some of the lead developers that created Lotus Connections. There will be plenty of time to dive deep into several different topic areas in breakout sessions including:
Collaboration (Social Networking applied to the Enterprise)
Application Creation (join in the creation of mashups and wikis)
Information Technology (see new ways to unlock information using emerging technologies like "Many Eyes")
The day will be heavy with demos and conversation, not slideware. Please join us on our conference Wiki to give suggestions on what subjects you would like to see and hear about, prior to the event at: http://www-03.ibm.com/developerworks/wikis/display/web20work/
The day-long conference will close with a discussion focused on not only where we've been and where we're going, but also on what you can do to start bringing Web 2.0 into your organization.
I'll be presenting alongside several other folks to a marketing audience in a webinar 2pm ET on Wednesday July 11th
, on Web 2.0 and community building, hosted by eOne Group and the Multichannel Merchant web site. It should still be open for registration
up till the day.
Right after my last post, I noticed two different things which are pushing the envelope of network computing: Google Gears, and the Palm Foleo.Techcrunch's story
on Google Gears
describes it as the step that allows online webware to also work offline through a plug-in for your browser. Whether this actually solves that particular problem for a range of practical apps still remains to be seen but it's a piece that has been missing for a while.Crave has a story
on the recently demoed Palm Foleo
, a new device that is not a UMPC (by Microsoft's definition) that works almost entirely as a thin client ultraportable laptop, that does the bare essentials of a web browser based interface that connects through WiFi or Bluetooth (to use a cellphone as a modem). The instant-on feature rather than a boot-up process is sweet, something that UMPCs still miss out on.
In the last post, I introduced the book The kids are alright
that talks about ethics, interests, and motivations of the gamer generation as it is starting to enter the workplace. The post was getting long so I left out this bit.
To me the idea of SecondLife
was only a dream back in 1992, when text-based MMOGs were available. Even then, there were many MUDs, MOOs, etc. where players eventually got bored of playing the hack-n-slash life and switched more to socializing and creating. The lands I created in lpmud
using a derivative of the C programming language inside the game is a similar notion to Lindenscript
in SL now. Of course, with a text-basis, you did not have the sheer coolness of a 3D world. But that came back to bite me when I tried SL programming. While I can do the programming, I'm pretty lousy & slow with 3D graphics. That and my lack of time just made me give up (too easily I'm afraid).
My own scripting woes aside, it's the change from game-playing to game-making that made those programmable MUDs really fun. I don't want to say it's a bit of growing up but for me it was a switch from entertainment to using my skills. Not everyone wants to do that and even those who didn't want to play but still returned to the game to socialize points to the need for a different kind of environment: the same that SecondLife is suited for.
What's more, by taking the game aspect out of SL, it allows those of the non-gamer generation (per that book) to relate even better. My guess on what sold companies on getting involved in SL is not just the 3D factor, the programmability, the multi-user environment, etc., but because it is a transition environment between the two generations. Gamer-gen folks can work on this and still explain to their non-gamer gen bosses and seniors that it's okay because "It's not a game." That may sound silly, but the reality is that the non-gamer gens generally still consider games a waste of time, so anything that suggests that it is a game is most likely not worth the attention, and that the gamer employees are probably slacking off.
I bring this up because it is not limited to SL and the like, but even to other community & web 2.0 services. This same parallel exists in situation when a developer becomes an active member of a discussion forum, a chat, a wiki or are blogging . One common first assumption is that they are slacking off, rather than the reality that they may be building better relations than what you pay loads of money to communications, marketing and PR departments for, or even make the right connections to help them in their work.
Very often they are asked to justify themselves spending their time in such activities, in terms of some sort of results: solutions, work products, clientelle, etc. The difficulty lies in the fact that the benefits that they get from communities is building social capital
, which itself is an intangible and variable product. You'll find dozens of books that all talk about the value of social capital in business, but it is still hard to measure and compare. But then again some folks have figured out (somewhat) complex ways of determining other intangibles like productivity, loyalty, coolness, etc., so I think there is hope yet for some form of measure.
After all, if we are fixated on results-driven and measured processes for everything, we would definitely need a way to describe that. Enough for now, I'll gab about some ways of measuring this in other posts.
I listened to our pre-release version of the 40-minute podcast interview with Tim O'Reilly
, recorded by our editor Scott Laningham
recently. It starts out as a backgrounder for how O'Reilly & Associates
got started but moves quickly into the nature of participation, how the Internet and the web is the medium for new business, and the participatory nature of the net (what is now referred to as Web 2.0). Tim agrees with the other Tim
(Sir Tim Berners-Lee) that really the term web 2.0 only serves to clarify the aspect first initiated with the Internet: network effects.
It's available on dW Radio
and definitely worth listening to. I'll probably make it a supplementary piece for our MIS students to listen to for the class.
In the mix of the travel and other things, I'd almost forgotten about this dW podcast
interview I did earlier this month. Scott and I talk about the online communities course in this interview
We'll be upgrading the Managing online commuities course
next semester. The last I heard, the new course number will be MIS 424/524. This means that it will be a both undergrad (senior) & grad level course. Partially it is administrivia: grad students and professionals want to take it and can't do that as a 300-level (junior) course. Next semester, you don't have to be a degree-seeking student to register for this course, but yes, it is still local (rather than an online course) and a full semester long.
To go with that we will need to revise some of the cirriculum as well as add additional work appropriate for graduate level students. Unfortunately, I have not had much time to think about that and may not have it done before I leave on vacation in two weeks. I guess I get to take my laptop along and work a little over the holidays.
One of the regular assignments we have is analysis of news articles and papers on Web 2.0 and social projects and sites, and a presentation to the class. This semester has been more freeform to see what students will come across. For the grad level, I think we will need them to provide greater insight into the site they review: what is their business model/how do they make money or pay for it; how do they attract/retain visitors; how do they reward members; etc.
The final project also needs to start much earlier to give our students more time to complete the work. Apparently there was some confusion on what they were supposed to do. Also the selection of tools at their disposal were not sufficiently varied. We'll try and look for more tools per my previous note
We like the aspect of interfacing with high schools, but we may need to expand to more schools to have a larger user base. The complication is that each trip to the high school has some overhead involved for both parties; the high school computers have firewalls/filters for some sites which are relevant; they may not be adequately equipped for enough students; high school classes may have a lot of movement (people come in and out of class often). A better way would be to bus the high school students to a controlled environment like the Hoffman ecommerce lab
The local ABC affiliate in Tucson (KGUN9) came by on Monday and recorded our Managing Online Communities class
. Our students were presenting their final project concepts at Howenstine High school at the time, so you won't see me in it. The video shows some of the students presenting as well as the high school students participating. They interviewed one of the high school students, their teacher and the UAMIS teacher, Andrea Winkle, talking about the event.
It was a little chaotic from the students presentations' perspective: power was out for half the workstations and they were trying to fix it in the middle of class; the media crew and later the photographer (hired by the University) were all around; the high school Internet access blocked some of the sites that our students built their project on; and people just kept coming in and leaving for random reasons. Anyway, I still think it was successful but we may need to rethink the format a little and perhaps the tools our students can use.
Their final project requires them to create and build a concept for what their audience may want to use out of any combination of Web 2.0 tools they want. Some of our students are more technical than others so some actually wrote the software, while others used the service apps we had or on other sites. We can't show the projects until our students are done with it but I can describe some of them:
- a site that pulls in what local radio stations play in different locales around the country and have forums to discuss the regional differences and tastes
- an online social poll, where anyone in a small team can set up, answer, or even change the poll questions.
- a dual wiki/blog format for content offering different interaction means to the same data (and seeing which one is more popular)
I think next semester we need to pick out a selection of free resources they can build their project on. From the Web 2.0 Summit, I added to my list of such resources that let you build your own social network on their service: Ning.com
's ecosystems, ITtoolbox.com
I'll keep looking for more; we want to offer people a number of different options so they can work on innovative ideas. Again, this is not a programming class, and we don't expect that they'll build one of their own or modify these extensively, but you never know what will happen.
Wow, almost every hotel I looked around in SF is full for this Web 2.0 conference. Serves me right for pushing it till this week (although I just got confirmation from O'Reilly this week). Anyway, while I'm not at the booth, I'll probably go to a few sessions and need to figure out which ones would be the most interesting to attend. Unlike many other conferences, there are only a few which are multibooked; most of the sessions are sequential, which gives time to see everything (if you're free and so inclined, that is). Unfortunately, some of the session descriptions are so vague, I have no idea what they plan to talk about.
For example, take this workshop's description
As business software begins to learn from Web 2.0, a new class of enterprise software services is emerging: Enterprise 2.0. We will discuss how Enterprise 2.0 services can and should work, and how such software can leverage the behavior of users to become smarter and more useful the more people use it.
Seriously, that could mean just about anything.
Yahoo's web 2.0 strategy
may be a good one. Rod Smith from our Emerging Internet Technologies will be talking about what SOA has to do with Web 2.0
and that's relevant to my area too. Although, Don Tapscott has another session
at the same time too.
The Launchpad event should be interesting to see what startups are coming up with. And certainly all the "Conversations" with all the big names out there. So many to see... Makes me wonder how much time I'll actually be able to spend attending these.
Cyberspace, The Virtual World, The Matrix, Mainframe, ENCOM, etc. Now The Living Web.
For being part of a generation that has grown up with online games,books, stories and movies about virtual worlds and moving at the "speedof the Net", it seems like it is taking quite a bit of time to get tothe idea of having such a world in common use (and hopefully not adystopic vision like that in The Matrix). I get the feeling we arelooking so far ahead that we are not focusing on taking the stepsinvolved in getting there.
Most of the mainstream media (books & movies) still focus on the 3Dworld, because obviously it's cool to imagine an alternate reality thatyou can actually move around. Even games tend toward that directionbecause it is the environment that can more easily excite people. Theyall talk about having a persona that moves and interacts with thisworld and the other personas in it. In fact, in the Matrix, the worldis so real, it is the "real world" as we know it; it's only when youunderstand the actual world of the Matrix behind it that you can dointeresting things like defying gravity.
The truth is probably a little depressing. Most of the virtual worldthat we know as the Web is 2D; in fact, by just a guesstimate, I'd sayover 98% of all the info we have online is in text. I also think for along time to come, the virtual world will still be overwhelminglytext-based for decades to come. To get to that futuristic vision asportrayed in the media, a lot of work behind the scenes still needs tohappen.
Ten steps (not in order) to get to virtual worlds:
- Establish ubiquitous individual identities or online personas.
- Enable personas with actions they can do (e.g., create content, initiate contact/discover others, exchange information, etc.)
- Enable personas to categorize, aggregate, identify, mark or otherwise "control" the information around them (i.e. tagging)
- Define "homes" or bases where each persona exists and controls.
- Establish Reputations - enable rankings or ratings on personas, based on what others think of their interactions with them
- Allows personas to "move freely" across system boundaries, or export their personas or info about them
- Establish online economies (virtual valuation, and common exchange rates, around fixed not unlimited valuations)
- Establish domains and guidelines of how they operate (i.e., online "cities", and proper governance of these cities)
- Global accessiblity to the persona or personas you control, using any device
- Actual visualization of the personas, their homes and the domains they live in (yes 3D worlds)
These details are a little more mundane and most people would justprefer if someone else just created and provided it for them. In fact,I think there is already a trend towards this new kind of "hosting" ofonline personas, and not just Web pages. Even the idea of blogggingfits somewhere beyond a web home page but still before reaching acomplete persona.
Don't get me wrong: in limited areas, most of these properties alreadyexist. In particualr I'm talking about online games and MMORPGs.However, they are limited in the sense that they create a separatefictitious world that you have to apply your context to. In otherwords, yes, it's make believe, which is also why it is fun. Also theyare limited in the sense they exist almost entirely within their owndomain. You don't see characters moving outside a game like Everquestand moving onto World of Warcraft; or even any reason or correlation todo so.
In terms of people and businesses however, the information is real (notartifically created to role-play) and pervasive across wherever you go.The good news is that some of these items are already starting tohappen, as you can see per what Newsweek describes as The Living Web.What's more, these personas are a limited thing. My belief is thatpeople in general do not want to have to maintain multiple personas,for the same reason, people do not really want to have to keep track ofmultiple email accounts.
So there you have it. There's much work to do in the middle to get to pervasive virtual worlds.
I came across two interested reads in the last two days well worth thetime. The first is the cover story on Newsweek magazine ("Putting the 'We' in Web"
) titled The New Wisdom of the Web.
Ittalks about the new trend on the Web towards user-generated content asa way to drive more interaction on the Web, and to let your users leadand drive your communities.
The other interesting article is in BusinessWeek (requires registration) Innovation: The View from the Top
,which is an interview with our own CEO, Sam Palmisano, on a recentsurvey about where the areas for innovation lie. Sam talks aboutbusiness-model innovation as the source to look for to gain acompetitive edge. In comparison in this day and age, many competitorscan catch up on product-level innovation.
Michelle Conlin's Businessweek article You are what you post
,talks about the troubles of growing up in the Net generation. With theadvent of search engines being so "efficient" that it can find any kindof information that is associated with your name, people are startingto find that others including their bosses, potential employers, orclients can find out all kinds of information from your past. Anythingthat you might post online can show up including embarrassing orprivate facts about yourself, even things others might saw about you,whether true or not. How can you possibly know what is harmful to yourcharacter or can be misunderstood by others, tomorrow or even ten yearsfrom now?
This is causing fear and panic amongst individuals, companies and PRagencies worldwide. The idea that you image is always at risk on thenet. In fact, the rule of thumb is usually to always assume that "ifyou post it, they will find it." To some that means, "don't use theInternet". However, the right reaction is not to stick your head in thesand and assume that it will simply go away. It is to be proactive.
Michelle actually points out an important fact that is missed by many:there are two "yous", the physical real-world you, and the online imageof you (or what others learn about you from info online). Because yourphysical person is always with you (duh!) it's usually possible to knowwhat's happening around it. However, it usually not possible to knoweverything going on around the online you. The Businessweek articlepoints to five ways to manage your online doppelganger, which aredefinitely helpful hints.
My thought on this line however, is that companies and people may eventually realize that the online you
isjust as important as person to maintain. The best way to do this is tohave an online tool to keep track of that you and what happens. What'smore, it becomes the basis of how others can communicate with theonline you. It's not only nice to have that tool but imperative, if youwant to have a proactive say around what the "online you" really does.Otherwise, you are at risk of leaving it in the hands of what anyoneelse may say about you.
In terms of philosophy (in the classical Greek sense), this is mind-bending in terms of what that persona is becoming: all that is online you is what others see around you
. You don't have strict control of it, but you can contribute to it.
Aside from a tool, the other idea this points to is that it's unlikelya single individual will be able to know what the best ways ofpresenting themselves is. It's a brand new online world, and most ofthe social rules are still being figured out. The best way is to havesomeone who watches and understands the behavior across the net toprovide advice on how to use the tools according to the properfunction, and more so, in the most effective manner. In the physicalworld, these people are often called image consultants, PR agencies,etc., although that's really the extreme end of a business that isgeared specifically to your own needs.
Another way to look at this is in terms of getting people to understandor even share your views. If you're interesting enough, you might evengain a fan club of your own (the goal of many bloggers). Yourreputation helps build an implicit or even an explicit community aroundwhat you are or what you're doing. I, for one, don't believe anyone cantruly force others to agree with them wholeheartedly; therefore toconvince others on your view, you need to be persuasive and use theright tools and right means of persuasion. Thus, you should take a lookat this from the perspective of how to develop this community aroundyou.
The root of all this is your reputation online and how others see it.Take charge of your online reputation because, whether you like it ornot, it has or eventually will have a direct impact on your future.
In summary, the online you is already being "created" on the Web bywhat you and what others post about you online. You should considertaking an active part of owning and operating this "online you", andhandle this from the perspective of trying to build a community aroundyou.
Continuing my thread on knowledge workers
, and how to get them to share their knowledge
indicates that knowledge workers value their knowledge skills, but often do not share it easily.
The former part indicates that knowledge workers are proud of the ideas and knowledge they produce, and of the fact that they were able to come up with it. They see value in them. Therefore, one idea to increase productivity of knowledge workers is to give visibility or accolade to their ideas.
Unfortunately, the latter part is oh so true: if a knowledge worker does not feel secure in their environment or community, they are unlikely to share it, especially if it means that by sharing that knowledge, they may even be helping someone else take over their job.
Im an optimist in this area, and with the rise of open source and a more open worldwide environment (especially in our industry), we may be able to trust others enough to break down this barrier.
Take a look at this earlier post on a sort of universal meme about communities
. This suggests that to get towards innovative ideas, you need to progress your community of people from the earliest stages of first getting them to interact to create a level of understanding and familiarity between the people in the organization. With a level of understanding you then have a platform that allows people to build trust between the community-members, and with that trust, some can explore and experiment on ideas and thereby develop a greater entrepreneurial spirit. Finally, once you get that level of mentality, you can finally succeed in innovation through your community.
Obviously, with Davenports statement, the sharing of knowledge lies in the very first few stages. If you cant get people to trust each other--even in a contained environment--you wont get knowledge sharing in action.
If you have a strongly-connected employee base, you have developed that level of trust or at least a level of understanding amongst the people in your organization. You still need to encourage others to experiment, as in our Think Fridays in IBM. For a small organization it is easier to distribute new ideas, but to achieve knowledge sharing of those ideas in anything beyond a few hundred people, you really need to consider a common tool to collect, rank, sort and share all those ideas.
That kind of tool is exactly what we have in IBM right now in the form of our ThinkPlace
tool and system. The IBM Innovation team offers this tool whereby any of the 300,000+ people in IBM could share their ideas; these ideas are then sorted or ranked by popularity (by software and also by hand). Not only does this do great justice to enabling knowledge workers in our organization but it is also leading a lot of our own innovation, not just for new product ideas, but also for company-internal improvement.
In its simplest form, it is a sort of open discussion group with many threads that anyone can start up around their idea. This is more than a 21st century version of the old "Suggestions Box" found in many companies yesteryear which was a closed box only viewed and analyzed and action taken on by management.
Thinkplace is a more open process whereby your peers can look over the ideas and weigh in on its merits, rather than someone in management dealing out commandments. In fact, it is also a way for employees in other divisions to mine this idea database for things that might relate to their work. The managers from the Innovation team, in this respect do exactly as their titles suggest: they manage the flow of this output in useful channels to find the best ideas.
We have ThinkPlace in operation already, but now consider the next step towards integrating community.
As I mentioned in a previous post
, you can use your blog to implement free-thinking time (e.g., Think Fridays in IBM), since many bloggers use this tool to share their ideas and knowledge. This certainly provides a useful business case to retaining and supporting knowledge workers.
Now consider how to export some of those ideas from your own blog into a community tool like ThinkPlace. Each blog post which is specifically is an idea should probably be tagged and then "pushed" (through software preferrably, or via manual copy) to the ideas database.
The reason to do this is because blogs are part of the new Web 2.0 mentality of a model of participation
. In other words, people who are bloggers are starting to embrace a more open and willing stance on sharing their knowledge.
An experienced blogger is used to the idea of posting to their blog on a regular basis. All we are talking about here is categorizing particular posts and make it easier to export that into a public space like the ThinkPlace tool. This reduces the tool-usage time to transfer knowledge into a tool where that can be considered by a wider audience. In fact, for bloggers thats also a good thing: more exposure to your ideas on your blog, and possibly even showing some real outcome of your ideas.
Thus, the knowledge workers can create their ideas and contribute for a mass audience to consider and analyze; the organization behind that audience can create an idea pool
that is self-defining and self-directed to produce new innovations; and both the members and the organization can benefit from discovering and implementing these innovations.
For the knowledge worker, this suggests not only building a regular practice for participating in communities but also offers a reward mechanism in seeing some of their ideas appreciated and maybe even implemented by the overall organization.
So, unless you think you dont really need innovation out of your organization, this suggests a useful business case for different kinds of community tools, for the growth of the organization as well as the happiness of your knowledge workers. And, oh by the way, in doing this, youve just created a knowledge sharing and capturing process.