[Please note: I will replace this post with the recording and file links. ]
A quick note, I’ll be presenting an “Intro to Enterprise 2.0”
to the Univ of Arizona MIS 527 graduate class on Enterprise Information Systems
today. Since folks have asked, I’ve decided to open the presentation to others.
If you are interested in listening, this will be available by telephone and/or
webcast at the following sites.
Topic: Introduction to Enterprise 2.0
Audience: Graduate students, general interest
Start: 12:30pm Pacific Time, 3:30pm ET , Wednesday 4/15/10
End:2pm PT/5pm ET
Note: You can either dial into the audio conference
call or listen to it over the web from the Web conference (in addition to the
slides). The web conference will ask you which one you’re using so it can mute
the audio if necessary.
Please do go on mute (on your phone or press *6) unless you
have a comment, question.
When you consider how relationship development is at the heart of social computing and enterprise 2.0, it should be natural to consider the career and leadership development of your employees in this context. This opens up new areas of thought into what it means to influence and lead others through an entirely digital medium rather than when you have a face-to-face leader. Inmy Forbes article (on Apr 16), I describe it as digital eminence to differentiate from one's leadership activities and capabilities through non-virtual environments--often amusingly referred to as "in real life", IRL for short).
The best way that I have found to describe it is in terms of how do people understand, appreciate and recognize your expertise, knowledge and skills through online interactions. This could be anywhere online, even email and chat, but it becomes more visible in social computing environments. I also like to separate this idea from personal brand building. While conceptually you are actually bringing out how you are different and significant from other people--even perhaps Seth Godin's notion of a linchpin in your organization--brand building also harks of self-promotion and ego-stroking. Digital eminence emphasizes what others think of you and your abilities, which may or may not have anything to do with self-promotion.
A second danger is in trying to quantify what is essentially a qualitative assessment. We should be very careful in considering number of followers, friends in your network, or quantity of posts as an indication of one's digital eminence. When you consider eminence as how you stand out, essentially a comparison versus the aggregate group of others in the same field, it may be seen as a ranking. Similarly, such quantity metrics also reinforce this ranking and rating approach. That raises lots of ethical questions when you look at it per individual.
That aside, the real question is what are you doing about sharing your expertise and skills with others? By doing so, you are building your digital eminence.
When people think of developing leadership in social
environments, they often think of it in terms of a person developing their own skills
in leadership (1) versus how the group itself executes (2). These are two different things.
In particular, in my chapter on leadership models in Social Networking for Business, it is not focused on #1 individual leadership
skills, but rather on #2, how to consider what the right model is for
leadership in a given social experience. As said many times before, leadership
in a community experience is very different than that in individual social experiences
(e.g., your own blog, or profile page).
In a way, these models are much more “tactical” in the view
that they are what you might apply to one particular social environment
instance (e.g. the Durian-lovers community, Rawn Shah’s blog). These tactical
models may still run for years, and are not necessarily short-term—what we
often equate with tactical situations.
A strategic view, on the other hand, is from the eyes someone
or some team overseeing the Enterprise 2.0 ecosystem of all the social environment
instances. In many cases, they may be looking at thousands or millions of them
within the same organization. In the strategic view, you could consider how
many applications of each of the tactical leadership models exist. This gives
you an idea of how well the people across the organization are ‘skilled’--building their skills per #1 in online social environments--in
working in particular leadership models.
From an employee’s point of view, if you have never worked
in a workgroup of one particular leadership model, it takes a bit of time to
learn and understand how it works. It will require it anyway, because each
instance may have its own particular nuances and variances. However, my point
is that the employee understands the differences in working in different such
tactical leadership models, so they can contribute or lead the group more
These are the soft skills of leadership that we often
talk about, but here in terms of tangible concepts.
Furthermore, from the strategic view, this also shows that
you can have an effective Enterprise 2.0 collaborative system with high degrees
of autonomy, without needing to completely transform the structure of your
overall organization. What the employees are essentially agreeing on is that
within their many online collaborative instances, they will work as agreed
within each instance. The overall organization is still free to change and
transform, but it is possible to be both an open social collaborative organization;
yet still maintain the traditional structure, as long as both covenants allow
and support each other’s approaches and needs.
In working recently on the topic of leadership and decision making processes in social environments, I thought I'd clarify something per my book. Quite often I see these decision-making methods split into simple categories--centralized versus marketplace (or distributed)--
when there is so much more. Additionally, the way how people work to produce results is not the same as who is involved in making the decisions.
One milling question from those who’ve looked closely
at my book, Social Networking for Business, is that leadership and decision-making processes seem to appear in two
different areas: the chapter 3 “Leadership in Social environments” and then
later again in the section “Describing the Form of Aggregation” in Chapter 4 on
Social Tasks. I should explain the key differences here.
Chapter 3 focuses on six different common leadership models:
Centralized, Centralized w/ Input, Delegated, Representative, Starfish and
Swarm. These models focus on whois allowed to participate
in the decision making process, set direction for the social group, and select
leaders. These range from those with very strongly centered to very distributed
The Aggregation methods on the other hand describe how
these decisions are made or this work executed: Independent,
Autonomous, Consensus, Deliberative, and Combative. These again are
alternatives to each other to create results.
Independent—Members work on the task separately, but the results are aggregated across all members
Autonomous—Members work on the task separately of each other, and their results are distinctly visible to other members as separate work.
Consensus—A group of members works directly together on the task with the intent to deliver an overall collective result, even if it’s not unanimous or convergent.
Deliberative—A group of members works directly together without the intent or necessity of coming to a consensus on a single result.
Combative—Members must compete against each other to derive the best result from the group, denying other choices.
Certain pairs are more likely to occur: e.g., a swarm is
likely to use the Independent aggregation where only the combined results (voting)
across many members result in a single value. A delegated model is likely to
have autonomous decisions spread across the different domains delegated across
The moral here:
Set the right expectations -- Be clear not only about who
can make the decisions, but also for those who can do so, how they can make