Have you been looking for a way to provide IBM Support staff with a visual example that shows how to reproduce an issue you are troubleshooting?
You can help to cut down on the time spent in troubleshooting your issues by providing a recording of your screen as you reproduce your issue. A cross-platform, Java-based screen recording tool is available that enables you to record your screen, which you can then send to IBM Support (along with any other data that might be requested). This tool will allow you to record your screen while recreating a problem locally or to share a set of steps with IBM Support.
Check out the Recording Your Screen To Share With Support blog post for further details.