IBM Support Portal release 9.2 is on track to be deployed on December 3, 2014. This release focused mostly on improving our support for users on mobile web browsers.
Enhanced mobile support
Beginning in December, when you visit IBM Support Portal with your smart phone or tablet, you'll experience a new and improved site that offers nearly all the features of our full site. Using modern "responsive/adaptive design" techniques, we have created a single site that works well on small, touch-screen devices as well as larger devices and desktop displays. The new design is "lighter", not only in appearance but also in the amount of data it sends to the browser for each page. This improves overall performance and enhances ease of use, especially on a small touch screen.
Here is the current mobile Support Portal page, with its limited feature set:
And here is the new design, which includes almost all the features of the full site:
As you can see, all the content from the full site is available on the new mobile site. Searching for products and content is still available on the first screen. You also get access to "My products" and your recently viewed products, and premium support customers can access all of their extra content and services from their mobile devices.
Content display has also been given a mobile makeover. Content links are listed first, and the filtering controls are at the bottom of the page:
A few features have not been "mobilized" yet, including:
Browse for products. This feature is not available on mobile devices in the current release.
Call Home Web. This feature is available, but will not display in a mobile-optimized format.
Support Technical Exchanges. This feature is available, but will not display in a mobile-optimized format.
We plan to provide mobile-optimized experiences for these features in a future release.