We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
This fix pack release includes many fixes and makes it easier to understand and use various IBM Support Assistant features. For a full list of the fixes included in this fix pack, refer to the IBM Support Assistant V4.1.1 ReadMe: http://www.ibm.com/support/docview.wss?uid=swg27016886
For V4.1 Users, the update will being at start-up automatically if you have your Updater Preferences set to find updates each time the IBM Support Assistant V4.1 Workbench is started. Otherwise you can apply the fix pack by starting the IBM Support Assistant Workbench and then going to the Update Manager and clicking on “Check for Updates”. When the list of updates is returned, select the “IBM Support Assistant Platform Feature”. The entire fix pack will be installed and you will be prompted to restart IBM Support Assistant. Once IBM Support Assistant is restarted, you will have all the fixes installed and will be running IBM Support Assistant V4.1.1.
The same support for 29 languages exist and includes: Arabic, Catalan, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil and Portugal), Romanian, Russian, Slovakian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Thai.
Features and Benefits of IBM Support Assistant.
As always, we look forward to hearing your feedback on the IBM Support Assistant. Please send your comments/feedback to IBMSA@us.ibm.com. You can also contact us using the IBM Support Assistant's "Submit Feedback" function available under the Help menu.
Notes from Rational Support
via Ying Chen, Rational's ISA Deployment Engineer:
stavilla4 060000NBA8 Tags:  rational-client-support rational-client-success rational ibminnovate serviceability 9,714 Views
Each client is unique therefore each client deployment is unique. How do you, as the solution owner, and IBM, as the solution provider work together to keep your solution up and running as required to meet your business needs? How do we service your solution? This is a question that IBM Rational has been focused on for the past 12 months as part of our Platinum Initiative. Serviceability is one of our five focus areas along with deployment, integrations. performance, and user knowledge and documentation.
Serviceability can be broken down into 3 necessary categories which must work together, to service your solution:
We have worked to improve all of these areas in the last 12 months and are committed to continuously delivering improvement in all 3 categories, initially, for a select subset of our portfolio: Jazz Application Foundation, Rational Team Concert, Rational Quality Manager, Rational Requirements Composer, DOORS, Rational Developer for z, You will find mention of some of our achievements here at Innovate and will also find new features on jazz.net and in our product offerings.
For product diagnostics:
Please join me at Innovate on Monday, June 3, 12:15 to 1:15 in Oceanic 7 to learn more about our activities and to share with us your opinions on serviceability.
Gerald Mitchell from the Global Response Team is also available by request at the Support Cafe when he is not otherwise presenting in sessions and is happy to engage in discussions around Smarter Server and Serviceability.
Millard Ellingsworth our Collaborative Lifecycle Management Answer Lead for forum support can also be located at the Support Cafe and at the developerWorks Live Zone.
Author: Sharon Tavilla