AcdntlPoet 2700019V2G Tags:  rational nfrs rational-client-support features translation 8,455 Views
We recently enabled a new feature on the Notes from Rational Support (NFRS) blog which utilizes Google's website translation engine to provide machine translation for all our blog posts. The best part is the language is user selectable, so now you have direct capability to select the language you prefer right within the blog itself!
How do you, as a reader of NFRS, translate the blog content into your preferred language? Just click the drop list highlighted in this screenshot and choose the new language for site translation:
Once selected, the NFRS blog content will be translated to the language of your choosing. But wait, there's more! Because Google knows the difficulties of accurate machine translation, you can also contribute corrections or improved translations by hovering your mouse over the translated text and then clicking the "Contribute a better translation" link as highlighted:
We hope you find this new translation feature beneficial to delivering Notes from Rational Support content in your language!
AcdntlPoet 2700019V2G Tags:  nfrs blogs rational top-10 top-content rational-client-support 8,981 Views
What end of year post would be complete without a top ten list? As we wrap up the year running metrics and reports to show our results, we've taken a look back at the past year and found some fun bits of data to help us in the coming year.
So, here you go! These are the top ten most viewed blog posts published on Notes from Rational Support in 2013!
While these were the most viewed, and presumably most helpful, were they also your favourites of the year? Or, did you find other posts more helpful or more enjoyable? Let us know in the comments!
Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support.
It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support.
They, and everyone else at Rational Client Support, inspire me every single day with their dedication and passion for client success. You've got a great bunch of people to work with.
It has been my pleasure and joy to share knowledge with you here, and I hope we have been able to make a difference for you. So, of course, consider this one last plea for feedback from me. If you have found this blog to be of value to you over the past several years, a quick comment would be greatly appreciated.
As always, you can find me on t'internets as kellypuffs. (And hopefully, Jason will let me come back with the odd guest post now and then
* Jason's Editorial Note:
As you may have already noted, we are also adding other post authors to our growing list of contributors (it takes a lot of people to replace Kelly!), and will continue with this trend to make sure the blog here remains a solid and valuable resource for our clients and other IBMers as well. It is our commitment to take Kelly's work here and carry on the ideals she set forth when she began this blog: open, transparent, and authentic communication and collaboration for mutual success.
AcdntlPoet 2700019V2G Tags:  blogging nfrs top-content rational milestones rational-client-support 6 Comments 18,464 Views
Has it really been three years since Kelly started this blog? Indeed it has! May 14th, 2009 was an auspicious day, as we dipped our toes into the corporate blogging world to see how it'd go. Little did Kelly know that we'd soon soar to become the 5th most visited blog on developerWorks, or ever break that 2 million visitors milestone! By the by, we DID break that 2m milestone yesterday evening! What wonderful serendipity for both to occur on the same day!
Sure, we may be a bit long in the tooth to be celebrating a birthday, but if you've hung around here for any amount of time you know we're kids at heart and surely you won't begrudge us a little celebration... right?
Ok, you're right... I can't post here without providing SOME sort of deeper value. So, as a bit of a small retrospective we thought it would be neat to go through and highlight some of our past posts. As we discussed which to highlight, we thought about giving visibility to the "Most Viewed" posts on this blog, but figured if they are the most viewed already, they probably don't need the help So we figured we'd go back through the archives of 715+ posts and pull out some of those 'sleepers'; the ones with some solid content but which may have gone far under the radar based on our analysis of activity metrics. That in mind, let's get to highlighting!
How to work with Rational Client Support: Part 2- In this second article, dW Contributing Author Kelly Smith outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. And don't forget to check our Part One, How to work with Rational Client Support: Behind the curtain!
New White Paper released: Deploy IBM Rational License Server 8.1.1 effectively in your enterprise- Here's a GREAT resource for nearly anyone running Rational software! Download the free whitepaper (no registration needed!), read it, and then share it with your colleagues and coworkers to help them be as successful with their own license server implementations as you will surely be!
Improve your Rational Support experience with our automated ISALite tool!- For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product.
Did you hear the news?- The dW Rational community is open to the public! http://ibm.co/rationalcommunity Like any community, both IBMers and clients get out of it what they put in. In the Rational community, we provide the added benefit of pulling all Rational technical content in real time and presenting it in consumable chunks through the community landing page.
Downloading Products from Passport Advantage- This most excellent video from our friends over at IBM Electronic Support demonstrates how to download software products from Passport Advantage Online, which you can get to from the IBM Support Portal.
Everything You Wanted to Know About Rational Licensing- A good message always bears repeating ... Visit the IBM Rational License Key Center for lots of useful material on understanding and using your Rational license keys...
IBM Rational product support for Mozilla Firefox- This news flash is for all customers who use the Mozilla Firefox browser with our Rational products. Please take note of the direction particulars as they relate to your usage of the browser and level of product support IBM Rational is able to provide...
Introducing our newest blog author: Matt Quimby- You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below.
Trust and Personal Responsibility in All Relationships- That's a powerful statement. It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain....
Five Imperatives for ALM, and Business agility: a technical perspective- Here's two videos and two articles for your benefit today; two videos on the Imperatives for ALM covering real-time planning and in-context collaboration, as well as two articles to help you along with business agility from a technical perspective and a tutorial on how to use the Practice Library application. Enjoy!
Lastly, in honor of this milestone, we'd like to thank the folks who made it possible for us to continue:
Now let's keep going! Our goal is to continue growing and continue providing you deep value in fun, exciting, and innovative ways. As the quote says: "We have only just begun"!
kellypuffs 06000168YK Tags:  rational-client-support wicked-cool nfrs kellypuffs wordle 9,157 Views
I love visualizations. I love word clouds. For me, a picture IS worth a thousand words. Or a few thousand words.
So, here's what's WE'VE been talking about here on Notes from Rational Support, through Wordle, a wonderful little web app built by Jonathan Feinberg back in 2008.
Wow, I can't believe that 2011 is almost over. It's been quite a year, and continuing the theme, I'd like to share my own subjective look at some of the highlights - the Year in Review on Notes from Rational Support.
Kellypuffs' 2011 Best of NFRS List
I, for one, welcome our new computer overlords
We're just over halfway into 2011 now, and thought it'd be fun to look back and see what content on Notes from Rational Support proves to be the most popular. So here you go, the top seven posts that you told us were hot bits of information by virtue of your click-throughs:
Did we miss one of your favourite posts you think should have been highlighted more? Have an idea for content you'd like to see? Let us know in the comments and we'll work even harder to provide exactly what you want to see here, and of course less of what you don't
Photo credit: Some rights reserved by flickr user striatic
We are thrilled to announce that we've just hit a major milestone .... we've recently logged 1 million visits to Notes from Rational Support! Yes, ONE MILLION VISITS!
Started in early 2009 as a part of an experiment in social business and proactive support, it appears that Notes from Rational Support has proven to be a valuable resource. Our traffic metrics continue to show steady growth in visits, views, unique visitors, and new visitors, and that makes us VERY happy.
So, in honor of this milestone, we'd like to thank the folks who made it possible (and fret not, this will be shorter than an Academy Award acceptance speech):
And let's keep going! Our next goal is to move from the 7th most visited blog on developerWorks to the top 5 ... maybe this year?
From all of us here at Notes from Rational Support, THANK YOU!
Kelly Smith (@kellypuffs)
Jason O'Donnell (@acdntlpoet)
Matthew Quimby (@mquimby)