On the downswing from Innovate 2012? Didn't get a chance to go to Orlando? Fear not brave reader... you can still jump on the Innovate 2012 bandwagon and join in with Innovate Around the World! Here are the current dates and locations for the Innovate Around the World events in July: Don't forget to take a look at the rest of the event dates and locations to find a city close to you! In the meantime, take a look at some of the great upcoming virtual events and webcast replays... we're sure you'll find value in at least one of the items below! Unleash the Full Value of Mobility: Build, Run, Manage and Secure with IBM: IBM SP VBC WC Event - The Emerging Future: System of Systems Analyze and identify the technical impacts of your ICD-10 transition |Replay Keep your customers happy with market driven decision making |Replay Rational Everywhere: Delivering agility through continuous integration in embedded systems And checkout even more webcast replays on developerWorks Rational's Events section!
10-Jul Kuala Lumpur, Malaysia
12-Jul Jakarta, Indonesia
18-Jul Hanoi, Vietnam
24-Jul Bangkok, Thailand
27-Jul Singapore, Singapore
2012 Jul 24 - 2012 Jul 26 - Seminar - Various cities, Various states/provinces, United States
Mobile computing, the next big area all customers are looking at now, is transforming the way business is done! What is driving this exponential growth in mobile? How do we create end-to-end strategies across organizations? IBM is already extending our excellent software platform to the mobile space, so whether your device runs Android, Apple iOS, BlackBerry OS, Windows Mobile, Nokia Symbian, or beyond, please join us for our mobile strategy overview and deep dive into our cross-brand mobile approach. We will discuss the latest announcements in mobile, focusing on trends and solutions. Come see how IBM mobile software provides the productivity and real-time tools that you need to effectively build, run manage and secure mobile computing!
Ongoing - Virtual event - 08 Dec 2011 - 31 Dec 2012
Emerging Future: System of Systems -The emergence of ulta-large System of Systems (SoS) promises efficiencies and capabilities for the creation and delivery of societal services.
Ongoing - Webcast Replay period:15 Aug 2011 - 15 Aug 2012
Cut through the complexity... Learn how you can use a more effective method than searching for textual strings in your source code. View this webcast to learn about how IBM Rational Asset Analyzer can help you with your ICD-10 impact analysis.
Ongoing - Webcast Replay period:22 Jun 2012 - 22 Mar 2013
CSPs are under pressure to deliver valued services to improve customer satisfaction. Learn how IBM Rational enables CSPs to improve their investment strategy.
Ongoing - Webcast Replay period:28 Jun 2012 - 28 Mar 2013
This webcast looks at how a structured approached to agile employing continuous integration can help to streamline and de-risk your embedded development.

Notes from Rational Support

Innovate around the world, plus upcoming events and webcast replays!
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5-Jul Manila, Philippines |
Pat O'Connor talks about what's new in IBM Electronic Support at Innovate 2012
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At Innovate 2012, IBM Rational caught up with IBM Electronic Support's guru Pat O'Connor (rationalwebguy on twitter) and chatted with him about what's new... plus we caught his session on making the most out of IBM eSupport and rolled it all up in to a Youtube video. Normally I wouldn't post two Youtube videos back to back like this, preferring to vary the type of content we highlight, but we just couldn't wait to get this one out there! What's new in IBM electronic support- We managed to catch up with Pat O'Connor at Innovate 2012 who talked us through the latest innovations helping IBM customers get product support. |
TODAY! Four hot Innovate 2012 sessions you won't want to miss!
Day: Thu, Jun 7, 2012 Time: 8:30 AM - 9:30 AM Location: Southern V – Dolphin Speaker: Benjamin M. Silverman, IBM; Deise Crtes, IBM; Wagner Lindberg Baccarin Arnaut, IBM Session Code: RDM Description: Maintaining the performance and availability of systems is a business-critical function of an IT department. Before executing the deployment, it is critical to gather non-functional requirements to ensure that the infrastructure is prepared to meet the defined usage model. Many IBM Rational Requirements Composer deployments face challenges on the environment specification, installation, and deployment. This presentation explains how to define and monitor an IBM Rational Requirements Composer deployment and usage model in order to the improve end-user experience. The presentation features best practices identified by IBM Support while evaluating and tuning customer deployments of the tool. It highlights utilities that assist in monitoring performance and troubleshooting. Presenters discuss a set of best practices and guidance on using IBM Rational Requirements Composer, IBM Rational Team Concert, and IBM Rational Quality Manager, as well as tips and tricks. QM-1080 Agile Test Management Practices with IBM Rational Quality Manager Day: Thu, Jun 7, 2012 Time: 9:45 AM - 10:45 AM EDT Location: America's Seminar - Dolphin Speaker: Chip Davis, IBM Session Code: QM Description: Agile development has numerous benefits to a software development effort, including improved quality in the software that is produced. However, in order to gain these benefits, correct and effective agile practices must be followed. Likewise, software testing in agile has many benefits, but also requires a thorough understanding of how to successfully apply it. Without comprehensive planning and insight, one might not reap all the rewards of agile software testing. Test management practices are central to driving quality improvements in agile development, as well as any other type of software development effort. The concurrent testing practice in agile projects is different from more traditional testing approaches, and may require a change in testing attitudes and culture. Both test management and concurrent testing practices together, in an agile effort, will lead to significant and measurable improvements in the quality of the resulting product. QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager Day: Thu, Jun 7, 2012 Time: 11:00 AM - 12:00 PM EDT Location: America's Seminar – Dolphin Speaker: James Lorusso, IBM Session Code: QM Description: When companies purchase IBM Rational Quality Manager, they often have a large quantity of quality assurance test data in Excel spreadsheets and Microsoft Word documents. If only there was a smooth way to migrate all of that data into IBM Rational Quality Manager, fully centralizing testing efforts. With the MSO2RQM Import utility, there is. Come learn how to effectively map and import data that was seemingly orphaned from IBM Rational Quality Manager and turn it into dynamic, integrated, and centrally managed IBM Rational Quality Manager artifacts. Test scripts, test cases, test plans, and requirements are just a few of the records that can be effectively migrated using the utility. With this tool, businesses can take full advantage of a truly collaborative approach to quality assurance testing. CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools Day: Thu, Jun 7, 2012 Time: 11:00 AM - 12:00 PM EDT Location: Australia 3 – Dolphin Speaker: Christian Glockner, IBM Session Code: CDD Description: There's no doubt that cloud computing is here to stay. But how can organizations maximize the benefits of moving their development environments to the cloud? What can be done to stimulate and support collaboration between all disciplines such as support, requirements definition, change and configuration management, and testing? This session answers these and other questions by demonstrating why the IBM Rational collaborative lifecycle management solution together with IBM Rational ClearQuest are perfect for managing cloud resources throughout the lifecycle. See how effortlessly cloud resources can be deployed and shared with all stakeholders to ease development and testing, all without ever having to switch between tools, thanks to the first-class open services for lifecycle collaboration integration between all tools. While focused on VMware-based cloud environments, this session also points out how to adapt the solution to other cloud offerings, including IBM SmartCloud. |
TODAY! Two great Innovate 2012 sessions: Rapid Lift and Meet the Experts!Day: Wed, Jun 6, 2012 Time: 10:00 AM - 11:00 AM EDT Location: Northern A4 - Dolphin Speakers: Larry Holm, Lender Processing Services; Zhe Leonard, IBM Session Code: QM Description: This session presents an important new manual test automation feature that helps test teams obtain greater lift and test velocity manual test automation (MTA). In IBM Rational Quality Manager 2012, this important new feature writes scripts in plain English, describing the users mouse and keyboard actions while taking screenshots of the application under test. This allows testers to fast-track legacy script conversion, plan rapid original tests, and quickly develop robust exploratory tests. Come see MTA in action, learn how to get the most lift, and find out how to influence this features design and development effectively starting at this early stage. Learn how LPS benefits from partnering with IBM through the Design Partner Program (DPP). Attendees come away with emerging best practices in MTA and learn how to use MTA to design tests and get ready for IBM Rational Quality Manager 2012.
Day: Wed, Jun 6, 2012 Time: 3:00 PM - 4:00 PM EDT Location: Southern V – Dolphin Speakers: Jeanette Deupree, IBM; Brianna M. Smith, IBM; Daniel T. Moul, IBM; Devang Parikh, IBM; George DeCandio, IBM; Jared Pulham, IBM; Muhtar Burak Akbulut, IBM; Robin R. Bater, IBM; Yan (Tina) Zhuo, IBM Session Code: RDM Description: Come and talk to the product owners, developers, and testers who work on IBM Rational Requirements Composer, as well as the consultants and services people who support the product in the field. Participants can ask questions they would not normally ask support or maybe cannot ask support. They can also ask about the roadmap, best practices, how tos, how things are done in IBM, and anything product related. |
TODAY! Tina and Brianna present Case Study with Caroline: Disneys Experience in deploying IBM Rational Tools
Day: Tue, Jun 5, 2012 Time: 10:30 AM - 12:00 PM EDT Location: Southern V - Dolphin Speakers: Caroline Musgrove, Walt Disney World Resorts; Brianna M. Smith, IBM; Yan (Tina) Zhuo, IBM Session Code: RDM Description: Organizations often experience challenges eliciting, elaborating, tracking, and tracing requirements and change requests that impact multiple projects and programs. They feel hampered by an inability to conform to multiple development styles while yet attempting to implement a common framework. They have challenges tracking multiple projects with varying release schedules and dates. And they need better operational effectiveness, including better collaboration, better traceability, and the ability to infuse visual techniques and improve visibility across the lifecycle. For attendees who face similar challenges, this presentation attempts to answer these questions and more. Learn how Disney partnered with IBM to identify a framework whereby teams could effectively elicit, elaborate, and validate requirements, as well as provide better visibility across the lifecycle from business need to solution, from requirements through development and test. |
TODAY! Robin and Brianna present Define and Manage Requirements with IBM Rational Requirements Composer
Day: Mon, Jun 4, 2012 Time: 11:00 AM - 2:00 PM Location: Swan 2 - Swan Speakers: Robin R. Bater, IBM; Brianna M. Smith, IBM Session Code: WKSP Description: This workshop dives into the analyst role of the IBM Rational collaborative lifecycle management (CLM) solution powered by IBM Rational Jazz. Understand how IBM Rational Requirements Composer extends the next iteration user stories with additional user interface sketches and storyboards, business process diagrams, use cases, vision documents, review and approval, commenting, and management for impact and coverage analysis. The workshop also examines the use of the user stories and additional detail through the development lifecycle of an application. |
TODAY! Patrick O'Connor presents Tips and Tricks for Getting the Most Out of IBM SupportDR-2198 Tips and Tricks for Getting the Most Out of IBM Support Day: Sunday, Jun 3, 2012 Location: Southern III Speaker: Patrick OConnor, IBM Electronic Support Adoption Session Code: DR Stream: The Rational Network
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Come find Rational Support at IBM Innovate 2012!![]() Heading out to Innovate 2012? Got questions? Want to share your feedback with our Technical Support management and executives? Need to learn how to best interact with your IBM Support teams and expedite your issues and concerns? Looking to discover the latest IBM improvements to our support website and knowledge-base? Well look no further! Come talk to Rational Client Support in the Support Café! Drop by and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you. Stop by and visit us! Café hours: Monday, Tuesday, Wednesday 9:45AM – 1:00PM, 3:00PM – 5:00PM Want to find us in the exhibit hall as well? We've got a map for that too! Swing by and say hi!
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The Rational Client Support Game @ IBM Innovate 2012
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Winning is Easy! Here's how to play....
1. Visit the IBM Support Portal - http://ibm.com/support - Use your smart phone, tablet or computer. 2. Sign in using your IBM ID 3. Take a screen capture of the "Support home" page. 4. Email that image to "socrcs@us.ibm.com" with "IBM Support Portal Game" as the subject. 5.You’re almost done! Now visit the Rational Client Support Café to pick out your prize! (See the map to the left) Have an IBM Support question or need help with our game? How do I capture an image of my computer’s screen? |
Rational Support Sessions at Innovate 2012For complete Innovate 2012 information, session descriptions, plus links to the "Agenda Builder" visit the Innovate 2012 Conference website! DR-2198 Tips and Tricks for Getting the Most Out of IBM Support WKSP-2071 Define and Manage Requirements with IBM Rational Requirements Composer RDM-1658 Case Study: Moving from Organized Chaos to Standard Process and Tooling Disneys Experience in deploying IBM Rational Tools QM-2158 Rapid Lift: Manual Test Automation Best Practices from Design Partner Program RDM-2252 Ask the Experts: IBM Rational Requirements Composer and IBM Rational RequisitePro RDM-2046 Tips, Tricks, Performance Tuning, and Best Practices for IBM Rational Requirements Composer QM-1080 Agile Test Management Practices with IBM Rational Quality Manager QM-1825 MSO2RQM Import Utility: The Customizable Solution for Migrating MS Word and Excel Test Assets into IBM Rational Quality Manager CDD-1136 Managing Cloud Resources throughout the Lifecycle with IBM Rational Tools |
Interested in collaboration without traditional boundaries?
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I know I am, and I'm sure you are too! Our good friend, Darrel Rader, published a great blog post back on May 10th surrounding our Birds of a Feather Session at Innovate 2012. Darrel and team will be meeting Monday June 4th from 12:45 to 1:30 in the Dolphin - Oceanic 1 to discuss topics like communities, collaboration, social learning, social business, building your digital reputation. The title in Agenda Builder is: BOF-1770 "Engineers can be social - A look at Collaboration without traditional boundaries". But this isn't just an update to let you know about this session.. Darrel wants to start the conversation NOW, even if you're not going to be at Innovate 2012. Head on over to his blog post to see a few conversation starters and join in the conversation. This is one session you shouldn't miss, whether you're at Innovate or not!
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What to expect from Lifecycle Solutions track at Innovate 2012
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Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives... Keep your competitive edge! Be more innovative, faster and better. The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform. In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here. But don't stop there, check out all the awesome Innovate 2012 podcasts available via the links above!
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Innovate 2012 - Super Womens Group Invite! YOU ARE INVITED to the Super Women's Group Networking Reception at Innovate 2012! Please join executive hosts Wendy Toh, Dibbe Edwards, and Beth Friday for a networking reception at Innovate on Tuesday evening June 5th, at 7pm. Enjoy appetizers, cocktails and lively conversations with your peers. Feel free to invite other Innovate women attendees to join us! Don't miss out on this great opportunity to network and build connections. We hope to see you there! When/where? To RSVP or for more information please contact: Register for Innovate 2012: ibm.com/software/rational/innovate/ |
Innovate 2012: Early Bird discount ends March 14th!
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Register before March 14 to save! Business leaders attend Innovate to discover what’s NEXT in technology and trends from thought leaders your businesses by harnessing the power of software-driven innovation to deliver smarter products and improve business outcomes. IBM Rational will share the stage with clients, business partners and peers – all of whom are applying our foundation of next-generation solutions and services – to help make the most of their technology investments NOW to:
Register for Innovate 2012 by March 14, 2012, and save $200 off the regular conference registration rate! Did you forget the Top five reasons to attend Innovate 2012? Fear not, we'll remind you:
Download the flier to share with your boss and get that expense approval process moving forward before time runs out!
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Live on developerWorks Rational and a reminder that will save you $200!
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... A reminder to register for Innovate 2012! We've already spoken about Rational's involvement at Pulse 2012 earlier this week, so why not plug in the reminder to get in on the Early Bird registration for Rational's own Innovate 2012! Need more reasons to register before March 14th's Early Bird deadline to get a $200 discount?
Of course we know you like the deeper technical content too, so here's the articles that went live on developerWorks Rational this week: Design message and service definitions based energy industry CIM standards Improve portfolio management with new IBM Rational Focal Point integrations Synchronize CMVC and Rational Team Concert data to get benefits of both This week developerWorks Rational is also highlighting the following items on our home page that you may find of interest. |
New Virtual Rational User Group for Jazz and CLM![]() Have you heard the announcement over on Jazz.net? No? Well, check it out: Announcing a new Virtual Rational User Group for Jazz and CLM- The Global Rational User Group is proud to announce three new Virtual Rational User Groups (VRUGs) to promote information exchange between customers and Rational staff. The purpose of these groups is to facilitate group discussions and provide a platform for users to share their experiences and learn from peers. You can Visit the new groups on the Rational User Groups web site. Already connected to the new groups? Looking for some product tips? Here are a few new items from the Jazz.net library:
How about some other great blog resources for you? Over on the "Thoughts from Information Management Support" blog, the team has shared their 2011 Tech Tip Summary! Here are some of the bits which apply to any IBM Support client beyond the Information Management specific topics: Resources: Videos, Portal Updates, and more! And don't forget, The Innovate 2012 team is keen to get the most compelling stories and best practices, so they’ve extended the call for papers deadline to January 16! Submit your speaker application today!
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Extended! The Innovate 2012 Call for Papers deadline is now January 16!![]() The Innovate team is keen to get the most compelling stories and best practices, so we’ve extended the call for papers deadline to January 16! We invite you to tell the world how solutions from IBM Rational have improved your business outcomes by helping you innovate and transform your software and systems delivery processes. Innovate 2012, sponsored by Rational, is the industry event that recognizes, celebrates, and enables the development and delivery of software and systems. You don’t want to miss this exclusive opportunity to share your successes with industry leaders and peers! Submit your speaker application today! Still need convincing? How about three reasons why you should present at Innovate 2012? 1. Gain recognition among your industry peers as a thought leader 2. Network with 4,000+ of your fellow industry experts 3. Receive a FREE conference pass, valued at $1995. (One confirmed client primary speaker per company, per session, qualifies.) To help even more, here's five ways to increase the chance that your paper will be accepted: 1. Include measurable results 2. Share real-life examples 3. Avoid the sales pitch 4. Explain the big picture -- how did the organization collaborate? 5. Speak to your industry In the mean time, check out the line-up of Innovate 2012 streams, tracks, and topics. The Innovate agenda will feature over 400 technical sessions in 24 tracks. Review this year's streams, tracks, and suggested speaker topics, and see how you might contribute your expertise! And don't forget: Registration for Innovate 2012 is now open! Register before March 14, 2012 (see link below) and take advantage of our Early Bird Discount. You and your team members can save $200 on conference registration fees. Innovate 2012 is shaping up to be our very best event yet, so mark your calendars and invite your colleagues to do the same! And if I'm lucky this year, I may even see you in Orlando in June! |
The IBM Innovate 2012 Call for Papers is now open!![]() Yup, it is that time of year... the IBM Innovate 2012 Call for Papers is now open! If you're a client or business partner, don't miss this unique opportunity! Innovate 2012, sponsored by IBM Rational, is the event that recognizes, celebrates, and enables the development and delivery of software and systems. You are invited to share your stories and best practices, and to tell the world how solutions from IBM Rational have helped you innovate and transform your software and systems delivery processes. Why should you be interested?
*IBM employees may also submit speaker applications. But wait, before submitting to the Call for Papers, take a moment to review this year's streams, tracks and suggested speaker topics. The Innovate agenda will feature over 400 technical sessions in 24 tracks. Innovate 2012 is shaping up to be our very best event yet, so mark your calendars and tell your colleagues! Improve the chances that your paper will be accepted! Here's 5 ways to increase your odds:
At Innovate 2012, you can share your stories and best practices and tell the world how IBM solutions have helped you innovate, transform, and produce better business outcomes. The Call for Papers ends January 9, 2012. Submit your paper. Need more reasons to act now? If you register before March 14, 2012 you can take advantage of our Early Bird Discount where you can save $200 on conference registration fees. And Business Partners, don't think you're left out! We have many sponsorship packages available. They will sell out quickly so you should act fast. Register today!
And lastly, let us know how we're doing with this blog and our other social business efforts here: http://www.surveymonkey.com/s/G8SFMY6
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