Notes from Rational Support
Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
Using advanced computing and emerging technology, IBM is building a natural language processing computer code-named Watson to compete in the game show Jeopardy.The Watson Trivia Challenge: Test yourself against Watson here. (NYTimes)
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Very pleased to see Rooney making a cameo appearance.
Starting Sept 1, 2009, the preferred method for IBM Rational Software clients interested in entering new Requests for Enhancements (RFEs) for a majority of Rational Software products will be through the Rational® Software RFE Community.
What is the Rational RFE Community?
The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs).
The community acts as a front-end database bridged to the back-end Rational ClearQuest® database called RATLC. New submissions, user comments, status changes, and developer comments are bridged between the Rational RFE Community and RATLC several times a day. The bridge to RATLC allows our development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.
With this change, we can:
Some popular features of the Rational RFE Community:
What questions do you have?
Alex Moore 1000008GXE Tags:  rse font default developer z eclipse rdi explorer ibm rdp rdz change i remote rational for system 15,022 Views
Rational Developer for System z & i (v9.0): Default font change - This article details the steps needed in order to successfully change fonts within the RSE view.
By default eclipse uses the O.S. default font, therefore the windows default font has to be changed to the desired font which will result in the eclipse fonts being updated.
To change the Windows default font follow the steps below.
1. On the Windows 7 O.S. click on 'Start, type 'Color scheme' and select Change window colors and metrics.
vjagadeesh 2700063KJN Tags:  vinay sap citrix rational-client-support rational rpt ibm jagadeesh rational-performance-test... 7,757 Views
vjagadeesh 2700063KJN Tags:  rational-client-support rpt vinay ibm rational-performance-test... jagadeesh datapool rational 6,447 Views
In Rational Performance Tester (RPT) 8.6, new feature has been implemented with respect to datapool substitution in the Page Title. As and when the page title is executed during the run the datapool candidate is replaced with the iteration number.
The main bar graphs that the default RPT reports shows, does not include script aborts which may occur during execution.
An RFE ID 42720 has been raised for the same.
Saurabh.Tyagi 270005CY2K Tags:  rational-common-licensing interm server bugs license id fixes key vulnerablities fix performance i-fix security rational rational-client-support ibm apar 10,241 Views
"Software update" redirects here...
Keep calm and install a fix pack. It includes fixing security vulnerabilities and other bugs, and improving the usability or performance.
Fix list for Rational Common Licensing: http://www.ibm.com/support/docview.wss?uid=swg27035665
Fix Central allows you to search, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, Licensed Internal Code, or machine code that fix known problems, add new function, and keep your system, software, or Hardware Management Console operating efficiently.
Fix Central has been designed to make it easy to find and obtain fixes by providing multiple search and ordering options.
These include the following:
The following are common fix related terms used in Fix Central:
NOTE: Fix Central may require you to log in using your IBM Registration user ID. IBM Registration is a central location for user information used throughout IBM web sites. If you have a sign-on to IBM web sites like Alphaworks or Passport Advantage, this signon is a valid IBM Web ID and can be used to log in to Fix Central. If you are prompted to sign in with an IBM ID and you do not have one, follow the register link provided on the Fix Central Sign On page. Creating an IBM Web ID is a one time, free process.
See My IBM profile summary to learn more about IBM Registration.
Fix Central provides fixes and updates for your system's software, hardware, and operating system : http://www-933.ibm.com/support/fixcentral/
Author: Saurabh Tyagi, co-author Kiran Byrappa
Alex Moore 1000008GXE Tags:  aas software activation econfig power ibm kit license rdp rational-client-support rdi entitlement support rational system rational-developer-for-po... ess rational-developer-for-sy... 11,739 Views
Rational Developer for System i (v9.0): Activation kit for ESS orders - This article details the steps needed in order to successfully download the activation kit for ESS or AAS orders.
To obtain licenses for orders placed either via econfig (AAS - Advanced Administrator System) or ESS (Entitled Software Support) customers should access our ESS support site to download the activation kit. Also, the activation kit is included within the media received from IBM.
2. On the left side of the screen under 'My entitled software' click on Register IBM customer number if this is a new order or new user.
4. Select the OS version, Product number and continue. Check V6R1M0 version first since most of our keys are placed under this version regardless of your iSeries version.
5. Under 'Software downloads' verify the product and continue.
7. Select 'Click here to use HTTP'.
Saurabh.Tyagi 270005CY2K Tags:  rational licensing server rational-client-support service jazz tokens token configuration lease ibm common timeout 15,734 Views
IBM Rational Jazz token license configuration on Jazz team server
Token based licensing is an option, along with floating and authorized user licensing, within the Rational portfolio. Technically, the basis of token licensing is on the traditional floating license mechanism and process. However, when it comes to how the license check out (consumption) works, it has a different behavior.
In a token environment, each product consumes a predefined token value, not a predefined quantity as it does in a traditional floating licensing environment. The license key has a pool of tokens from which the license server automatically calculates the tokens being checked in and out across users and products.
Lets discuss how a token based licensing model can be implemented for Jazz-based products.
Jazz-based products use IBM Rational Common Licensing (RCL) token service provider, which is an extension of the Jazz Team Server (JTS) that forwards token requests to an IBM Rational License Key Server (RLKS). Jazz-based products and non Jazz-based products can share tokens from same pool of tokens.
How to generate Jazz tokens?
Log into the Rational license key center and follow the below steps to get the required Jazz tokens
You can also refer to the technote links below which will guide you in accomplishing this task:
To configure these Jazz based licenses, from a licensing perspective pre-requisites are:
The following picture shows a high level single server topology deployment of RTC using token licensing.
Once you have successfully configured your flexlm license server with token file, you downloaded from IBM Rational license key center (license.dat), Import the Jazz Keys (Jazz.Token.zip file) on the Jazz team server.
Post successful import of Jazz keys on the Jazz team server you will find an entry very similar to the below diagram
The above screen confirms that the Jazz tokens are successfully imported on the Jazz team server and we can now proceed to configure this Jazz Team Server to communicate with the Rational License Key Server that you installed and configured earlier.
In the Floating License Server section of the License Key Management page of your Jazz team server click the radio button next to IBM Rational Common Licensing Token Service to enable the service.
Hover over the icon in the Actions column until you see the edit hover. Click the icon to view the Server Configuration dialogs shown in following picture.
Configure the following two properties in the above dialog:
If the Jazz Team Server is able to connect to the Rational License Key Server, you'll see a green checkmark on the IBM Rational Common Licensing Token Service line as shown in following picture.
Saurabh.Tyagi 270005CY2K Tags:  construction i system on and ibm z rational linux soa aix developer for 12,115 Views
All about Rational Developer Licensing
Rational Developer is a batch offering from IBM which has unique functionalities than a normal IDE available. Let’s get introduced to the Rational Developer versions available for usage.
I welcome you to get an in depth understanding about the Rational Developer licensing.
What you should know about Rational Developer Licensing?
There are four broad categories of licenses for Rational Developer, viz.
IBM Rational Developer for AIX and Linux has these subset of licenses which can be used:
Rational Developer for System i licenses are imported only on Windows PCs, where System i and System z are the iSeries and zOS hosts that the client is connecting to. IBM Rational Developer for i has these subset of licenses which can be used:
IBM Rational Developer for Power Systems Software C/C++ Dev Studio for AIX v7.6
Rational Developer for Power Systems Software includes four separately licensed features:
Rational Developer for System z licenses are imported on Windows PCs, where System z are the zOS hosts that the client is connecting to for development purpose. IBM Rational Developer for z has these subset of licenses which are highlighted below:
IBM Rational Developer for System Z V7.1 Activation Kit
IBM Rational Developer with Java v8.0 Floating License Key
IBM Rational Developer for AIX and Linux version 8 are not displayed in the license key center list as v8.5 was called Rational Developer for Power systems and from v9.0, it is addressed Rational Developer for System i.
Versions of IBM Rational Developer for SOA Construction include 7.5, 8 and 8.5 versions, though license key center does have only versions 7.1 and 7.5. Variants of licenses include :
SOA (Service Oriented Architecture) v7.5 and below was a bundle of products and not just one product, which included licenses of RDp (Rational Developer for Power Systems), HATS (Host Access Transformation Services), and RBD (Rational Business Developer).
SOA v8 and above is split into individual products RDp, HATS, and RBD (Rational Business Developer) to be individually licensed.
Why is the Rational Developer with EGL v8.5 not available to be generated on license key center, though our account is under maintenance?
Do I have a chance to try out a trial before a license purchase?
I have a Rational Developer for I RPG and COBOL and modernization tools license. However I get a “No license available” for RPG and COBOL plug in on the software. How do you explain that?
How does RPG and COBOL development plugin license requirement in Rational Developer for Power Systems?
See you folks. Let’s get together with my next blog.
Saurabh.Tyagi 270005CY2K Tags:  and services d561hll. license tool rational part reports ibm sub-capacity licensing rational-client-support a value audit metric the environment number ilmt in unit pvu processor 14,780 Views
One of the major initiatives many customers are pursuing is the widespread implementation of virtualization. Whether they are using virtualization purely to cut costs or whether it is part of their “green” agenda, this initiative will drive an increase in the average utilization of their servers.