Very cool IBM commercial but perhaps you want to know more. Here's a longer (22-min), but very interesting video: David Ferrucci of IBM discusses the DeepQA Project; the technology and architecture behind IBM's newest technological innovation, the question answering and natural language processing system, Watson.
It IS exciting! And wicked cool!
And p.s. can I get of those nifty clear dry-erase boards in my office?
So I was very thrilled to find a new IBM and KCS YouTube video that I just have to share with you.This new video from our friends at IBMElectronicSupport also explains the process that goes into mining data to create technical content for IBM clients.
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
This video demonstrates how to successfully configure the new IBM Jazz Common Project Administration application that the IBM Rational Jazz team are developing to simplify creation of projects that span applications and capabilities.
We hear new software delivery buzz words every day, but it's important to dig beneath the surface to determine the core principles and intent behind all the new trends and terms. In this webcast, Grady Booch, IBM Fellow and one of the pioneers behind UML, will get down to the basics and cover the basic principles around software design, development, test, deployment, and operations. Grady will also speak to the issues and approaches on dealing with legacy software in the days of rapidly evolving technologies and moving on from the old to the new…
ASP Announces "Best Web Support" Winners for 2010 .... And IBM
Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award. And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Hey, have you heard? We (IBM) just announced a new family of processor based systems called POWER7!
While Power7 is not an IBM Rational specific effort, it does warrant a call out here as it is a big step forward in the Smarter Planet drive for IBM. Workload optimization is the name of the game here, which can directly translate into compelling performance and cost efficiencies. More details on the POWER7 systems can be found on IBM.com at the POWER7 announcement overview.
Be sure to check out the "Meet the experts" tab for Webcasts, Webinars, and perspectives from leading bloggers IBMers and 3rd party alike!
Of course IBM Rational DOES have solutions for Power Systems Software. Want to take advantage of Power Systems Software and optimize its potential? Take a look at what IBM rational provides to help you increase system utilization, boost productivity, maximize business agility, and increase flexibility: http://www.ibm.com/software/rational/announce/power/
Take a look at all the various products available on the Power systems as well as the trial downloads available in the Spotlight section; and don't miss the Rational solutions for Power Systems e-Kit by registering here.
To steal a tag line from the illustrious Dale Hobill, senior Rational Support manager: MORE POWER!!!
it's our turn to try to the new improved IBM Support Portal.
IBM Support Portal combines all support resources for all IBM
software, hardware, and services. Over time, it will replace the
different support sites currently on ibm.com and become the single
site for all IBM technical support. And you can now click to try the
new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
the IBM Support Portal This
video demonstrates how to get started using the IBM Support Portal
and explores some of the resources you might use when troubleshooting
a problem. View
Troubleshooting Resources In
this video, you learn about additional troubleshooting resources
available in the portal such as forums and recommended fixes. View
video describes additional features of the IBM Support portal
including News and Alerts, Notifications, and opening a Service
Request with IBM Support. It also shows you how to manage your
product list to focus the portal and make the information you need
easier to find. View
your IBM Support Portal. Learn
how easy and simple it is to personalize your portal page to reflect
the way you work. View
the portal is a key part of our efforts to improve your online
support experience, we're anxious to know if we're on the right
track. You can submit feedback via the Feedback link in the portal,
sending a note to email@example.com, or by posting a comment here.
you have to say will influence Release 3, Release 4, and beyond --
making the IBM Support Portal New! and Improved! every step of the
via Ying Chen, Rational's ISA Deployment Engineer:
We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
This fix pack release includes many fixes and makes it easier to understand and use various IBM Support Assistant features. For a full list of the fixes included in this fix pack, refer to the IBM Support Assistant V4.1.1 ReadMe: http://www.ibm.com/support/docview.wss?uid=swg27016886
For V4.1 Users, the update will being at start-up automatically if you have your Updater Preferences set to find updates each time the IBM Support Assistant V4.1 Workbench is started. Otherwise you can apply the fix pack by starting the IBM Support Assistant Workbench and then going to the Update Manager and clicking on “Check for Updates”. When the list of updates is returned, select the “IBM Support Assistant Platform Feature”. The entire fix pack will be installed and you will be prompted to restart IBM Support Assistant. Once IBM Support Assistant is restarted, you will have all the fixes installed and will be running IBM Support Assistant V4.1.1.
The same support for 29 languages exist and includes: Arabic, Catalan, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil and Portugal), Romanian, Russian, Slovakian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Thai.
As always, we look forward to hearing your feedback on the IBM Support Assistant. Please send your comments/feedback to IBMSA@us.ibm.com. You can also contact us using the IBM Support Assistant's "Submit Feedback" function available under the Help menu.
Starting Sept 1, 2009, the preferred method for IBM Rational Software clients
interested in entering new Requests for Enhancements (RFEs) for a majority of
Rational Software products will be through the Rational® Software RFE Community.
What is the Rational RFE Community?
The Rational® RFE
Community is a place where you can collaborate with Rational development
teams and other product users through your ability to search, view, comment on,
submit, and track product requests for enhancement (RFEs).
acts as a front-end database bridged to the back-end Rational ClearQuest®
database called RATLC. New submissions, user comments, status changes,
and developer comments are bridged between the Rational RFE Community and RATLC
several times a day. The bridge to RATLC allows our development teams to work
with the process and tools they are most comfortable with, while allowing our
users to collaborate in an open community environment.
With this change, we can:
Eliminate multiple touch-points that slow down communication in the RFE process.
Increase transparency in the development process for you
Provide predictable response times for feature requests
Empower you to influence Rational product direction and roadmaps as well as break down barriers between end-users and development
Provide a better tool for you to Review other RFE ideas on the same product and vote for your favorite
Some popular features of the Rational RFE Community: