Notes from Rational Support
PUBLISHED: Topics on Version 7 of IBM Rational Developer for System z and IBM WebSphere Developer for System z
A new IBM Redbook is now available: Topics on Version 7 of IBM Rational Developer for System z and IBM WebSphere Developer for System z. Get it here.
Part 1. IBM Rational Developer for System z
Chapter 1. Using IBM Rational Developer for System z Version 7.1 to work with COBOL programs
Chapter 2. Scenario for problem determination tools with Rational Developer for System z
Chapter 3. The Rational Enterprise Software Configuration Management (ESCM) implementation
Part 2. IBM WebSphere Developer for System z
Chapter 4. Traditional and modern application development tools
Chapter 5. Enterprise Service Tools
Chapter 6. Web service enablement for an existing CICS application
Chapter 7. Web service enablement for an existing IMS application
Chapter 8. Service Flow tools
Chapter 9. Menu Manager
Chapter 10. Core System z remote development
Chapter 11. Software Configuration Management support in WebSphere Developer for System z V7
Chapter 12. Sample implementation of a CARMA RAM
Chapter 13. IBM System z server components
Chapter 14. Connecting to CICS
Chapter 15. Using IBM WebSphere Developer for System z with local COBOL, TXSeries, and VSAM (SFS)
Chapter 16. z/OS Database Application Generator
Appendix A. Source script for the build engine
Appendix B. Additional material
Found a nifty technote on ibm.com that I thought would be good to share here, as it contains several tips on how to get to the right kind of assistance you need:
Told you it was good.
I thought it was just me noticing a lot more people on Twitter, but this report from cnet news seems to confirm it. Year to year, from February 08 to February 09, Nielson reports that Twitter has seen a staggering 1382% growth.
Sure, there's an increase in noise ... spammers and such, but there's also a lot more genuine conversation going on out there as more and more real people come on board too.
What started as a playground for the tech geeks and early adopter-types is now being embraced by the mainstream. And hooray for that!
Individual IBMers have been on Twitter since the beginning, and I'm following about six billion of them. And now I'm starting to see more and more IBM and Rational-specific twitter handles out there: @RationalUT, @RationalTester, @rsc2009, @developerWorks, @IBMEvents,
Are you on Twitter? Are you tweeting about IBM and/or Rational? Want to share? Leave a comment and let us know who you are! Let's build the community.
Starting Sept 1, 2009, the preferred method for IBM Rational Software clients interested in entering new Requests for Enhancements (RFEs) for a majority of Rational Software products will be through the Rational® Software RFE Community.
What is the Rational RFE Community?
The Rational® RFE Community is a place where you can collaborate with Rational development teams and other product users through your ability to search, view, comment on, submit, and track product requests for enhancement (RFEs).
The community acts as a front-end database bridged to the back-end Rational ClearQuest® database called RATLC. New submissions, user comments, status changes, and developer comments are bridged between the Rational RFE Community and RATLC several times a day. The bridge to RATLC allows our development teams to work with the process and tools they are most comfortable with, while allowing our users to collaborate in an open community environment.
With this change, we can:
Some popular features of the Rational RFE Community:
What questions do you have?
via Ying Chen, Rational's ISA Deployment Engineer:
We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
Finally, it's our turn to try to the new improved IBM Support Portal.
The IBM Support Portal combines all support resources for all IBM software, hardware, and services. Over time, it will replace the different support sites currently on ibm.com and become the single site for all IBM technical support. And you can now click to try the new portal from any Rational Support product support page on ibm.com.
start with the portal, select the products you are interested in and
then view resources and information about them. You can change up
your product list at any time, and the list is saved between your
sessions. If you log in, you can also rearrange the portlets on the
pages to suit your needs. Learn more about the portal by viewing
these demo videos, introducing the IBM Support Portal's capabilities
and key features:
Since the portal is a key part of our efforts to improve your online support experience, we're anxious to know if we're on the right track. You can submit feedback via the Feedback link in the portal, sending a note to email@example.com, or by posting a comment here.
What you have to say will influence Release 3, Release 4, and beyond -- making the IBM Support Portal New! and Improved! every step of the way.
Hey, have you heard? We (IBM) just announced a new family of processor based systems called POWER7!
While Power7 is not an IBM Rational specific effort, it does warrant a call out here as it is a big step forward in the Smarter Planet drive for IBM. Workload optimization is the name of the game here, which can directly translate into compelling performance and cost efficiencies. More details on the POWER7 systems can be found on IBM.com at the POWER7 announcement overview.
Be sure to check out the "Meet the experts" tab for Webcasts, Webinars, and perspectives from leading bloggers IBMers and 3rd party alike!
Of course IBM Rational DOES have solutions for Power Systems Software. Want to take advantage of Power Systems Software and optimize its potential? Take a look at what IBM rational provides to help you increase system utilization, boost productivity, maximize business agility, and increase flexibility: http://www.ibm.com/software/rational/announce/power/
Take a look at all the various products available on the Power systems as well as the trial downloads available in the Spotlight section; and don't miss the Rational solutions for Power Systems e-Kit by registering here.
To steal a tag line from the illustrious Dale Hobill, senior Rational Support manager: MORE POWER!!!
Very pleased to see Rooney making a cameo appearance.
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Using advanced computing and emerging technology, IBM is building a natural language processing computer code-named Watson to compete in the game show Jeopardy.The Watson Trivia Challenge: Test yourself against Watson here. (NYTimes)
We hear new software delivery buzz words every day, but it's important to dig beneath the surface to determine the core principles and intent behind all the new trends and terms. In this webcast, Grady Booch, IBM Fellow and one of the pioneers behind UML, will get down to the basics and cover the basic principles around software design, development, test, deployment, and operations. Grady will also speak to the issues and approaches on dealing with legacy software in the days of rapidly evolving technologies and moving on from the old to the new…
Webcast: Hype-free Software Development
Speaker: Grady Booch
Date: Tuesday, June 29, 2010
Time: 11am EDT
From the IBMJazz channel on YouTube:
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
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If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara