Notes from Rational Support
Hot off the presses is the detailed version of the IBM Software E-mail Processing System (EPS) Help:
The E-mail Processing System (EPS) is a tool to allow registered users of IBM Software products to submit and track problems with IBM Software Support engineers by using plain e-mail. EPS is one of several ways you can submit and track problems with IBM Software Support. Other ways are by telephone and web. You may submit and track a problem by telephoning a contact center in your region.
And now you can easily find help in this detailed document, or even get a compact version of this document's Help information by sending an e-mail message to email@example.com with the subject line HINTS.
image credit: (cc) flickr user Jonathon Narvey
AcdntlPoet 2700019V2G Tags:  education rational training rational-client-support support-portal downloads documentation social-business support resources contact 8,396 Views
Need downloads, documentation, training, or other support resources? Having trouble finding what you need on IBM.com? Looking for help and you just don't know where to go? Fear no more, my loyal readers, this document lists resources for IBM Rational products to assist you with learning the products, getting help, or just getting started:
Just look at the Table of Contents of topics and you'll see how useful this doc really is!
Truly a smörgåsbord of information right at your fingertips.... or, mouse tip... or pointer tip to be even more pedantic. A bevy of information and assistance awaits you!
Of course, this list reflects a small portion of our knowledge base. If your problem or question is not featured here, head on over to the Support Portal to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs. You can also click the developerWorks tab to seek answers, advice, or opinions from other users in the Rational Community.
AcdntlPoet 2700019V2G Tags:  collaboration jazz help documentation pre-release in-progress 7,735 Views
Did you know that you have the ability to review and add comments to the under-development Help documentation for the Collaborative Lifecycle Management pre-release Online Help (In progress)?
This infocenter is under-development and includes the in-progress Help documentation for Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. You can review and add comments to each topic.You can provide feedback on help content easily using the commenting pane at the bottom of each help page.
Your effort helps improve overall documentation quality. This system is closely monitored by the writers responsible for the content, so don't be surprised if you see a follow-up reply from other members of the Rational documentation team or other people on something you've posted.
Learn about commenting and provide feedback. The released version will be available on ibm.com.
AcdntlPoet 2700019V2G Tags:  rational infocenters rational-client-support documentation rational-change rational-quality-manager top-content rational-focalpoint 6,609 Views
This month we've taken a slightly different approach to our Top Content series, and will be highlighting the top Product Documentation links (instead of the top support generated content) as used by our Technical Support Engineers to help solve PMRs over the course of March for Rational Change, Focal Point, and Quality Manager. These are direct links to the cited documentation topics all housed within InfoCenters on IBM.com which have been heavily reused during March to resolve PMRs: