This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page
, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they celebrated. Sometimes I ask about the weather, especially if I know that a team may be battling extremely cold weather (Europe), or ask if my colleague has family near flooding in Brazil. This helps me understand the context under which the team is working, extra strains in their work day that I may not be aware of. It also builds a sense of connection with our remote teammates and labs." Paula Cox
, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
- When you have a table in a Notes document (email, teamroom document) you can move a row up or down in the table. To do this, highlight just that row, and press CTRL + Up arrow (or CTRL down arrow) to move that row up (or down)
- To get a table into a Notes document that you edit (not a image), you can:
a) copy the cells from a spreadsheet
b) in Notes choose Edit -> Paste Special ->Rich Text
If you -just- paste, you'll get a screen image, not an editable table.
Hope it has helped as much as it has helped me!
, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor
gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal
- Customize your experience - this is YOUR IBM Support Portal, so first select the products that you are interested in - you can always change them later. This will help you find your answers quicker and easier - your navigation and searches will be scoped to only the products you have active on your page!
- SIGN IN - Very, very important! Once you are in the IBM Support Portal, there is light blue box in the upper right corner: "Sign in to access your authorized content and to customize your pages." Signing in will save your customization on the IBM site, so that deleting your browser's cookies or changing computers doesn't result in you having to re-customize your IBM Support Portal pages every time you arrive at YOUR IBM.com site!
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve! image credit: (cc) the incomparable flickr user AndyP UK