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kellypuffs 06000168YK Visits (2383)
ClearCase 7.x and Rhapsody: Supported IntegrationsWant to receive automatic notifications of new ClearCase Content?
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The following technote contains a list of all ClearCase White Papers from various sources and has been updated with these latest additions:
Technote 1329759 Knowledge Collection: Available White Papers for the ClearCase Family of Products
Great! That's a world class service from a world class company!
IBM offers two license acquisition and Software Subscription and Support offerings- Passport Advantage, and Passport Advantage Express. Passport Advantage is designed for larger enterprises. Passport Advantage Express is designed to meet the needs of medium sized businesses. You can learn more about each here.
So, let's say you are ready to upgrade your Rational software, and you have Subscription and Support in place. You login with your IBM ID to Passport Advantage Online and there you see the software you need, ready to be downloaded. Sure there could be a few teething problems while upgrading, and then quite possibly some issues to attend to after the go live date. Having IBM Subscription and Support means you can log these incidents (PMRs) through phone and online technical support using IBM's Service Request system.
Sounds pretty standard as far as support goes? Yes, this is standard support and is an excellent IBM service. But did you know that by having Subscription and Support in place, you can get an even more advanced support and risk avoidance service from IBM? You sure can! Reactive support is critical when you need expert help to address an issue that is affecting your bottom line - you need a resolution as quick as is possible! But if you want those issues handled as priority by IBM to get your environment back to maximum capacity rapidly, and would like an assigned IBM trusted advisor managing and escalating such issues on your behalf, you need to explore IBM's Soft
Reactive support is one small element of this popular program, as the ultimate objective is to prevent issues in the first place. If you think your environment is fine tuned and you are using all of the functionality of your Rational software to the max, these guys will check it out and most likely find even more efficient ways for you to work with your software! These highly skilled experts are awesome! And if you haven't looked at how you are using you Rational software, or how it is implemented in your ever evolving environment, you could be amazed at how much you could bring down your operational running costs. AVP is much more than support, it gives you a relationship with IBM, someone to fight your corner. The AVP team will also help you to plan for upgrades so you don't encounter frustrating issues, and will help your employees to adopt the most current release of software. Your trusted advisor will even work side-by-side with you to help grow your skills too.
Why not check out what the Accelerated Value Program could do for you by visiting the Accelerated Value Program web page here, or if you prefer, contact the Accelerated Value Program team at soft
Author: Carol Wingfield, Software Accelerated Value Program Business Development & Offerings Specialist
AcdntlPoet 2700019V2G Visits (2382)
No, really, thank you! Your response to our survey request has been outstanding! We've been getting some -great- feedback via our Social Business survey; we're learning a lot, and we want to learn more!
Oh, but you say you haven't actually filled out our little 3 question survey? Well, you're in luck: you still have time to give us YOUR feedback too! It's just two quick questions to identify how you're connected to us and what value you see in our different channels, then an optional third question to provide free-text feedback if you so desire. (I'll tell you, we LOVE getting actionable comments from you!)
As Kelly noted in her post last week, it doesn't matter what WE think ... YOUR opinion is the only one that really counts!
image credit: (cc) by flickr user hugochisholm
kellypuffs 06000168YK Visits (2382)
Please join us today at 10am EDT for the first in our 2011 Jazz Open Mic Series:
What's New in Rational Team Concert and Jazz 3.0, with Kartik Kanakasabesan, Manager, Jazz Jumpstart
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Hope to see you there!
Rational Support Technical Exchange Open Mics & Webcasts
Image credit: Some rights reserved by flickr user visual.dichotomy