Notes from Rational Support
This week, we bring you Maeve O'Reilly. As part of the Telelogic acquisition, Maeve has been assisting clients for over the past ten years in her role as a Technical Support Engineer out of the Dublin, Ireland office. She also has a unique perspective into support, having been a client prior to joining the support team as you'll read below. And don't forget to check out some of our previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I'm a TSE based in Dublin working on the Rational System Architect, Synergy and Change product lines. Recently I've started looking at Rational Publishing Engine as well.
How long have you been working for IBM and Rational?
10years. Most of that with Telelogic.
Have you had any other roles in Rational?
What are you currently working on?
At moment I'm working on a stability issue at a very secure site, where communication is hampered by their security policies. I'm also working on KT analyses of my open PMRs and knowledge transfers before I go on 7 months maternity leave.
Describe a normal day for you.
I check my PMRs for updates and usually decide on a plan of action for the day. At 9:45 I have a SCRUM where we detail what we did yesterday, what we'll be doing today and any blockers. This is one of the ways we make sure our lines of communication are kept very open.
What project are you the most proud of?
Lately I've had a lot of success with difficult performance issues. I like that type of case as there are so many potential factors involved.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
Stalking is illegal in this country.
Are you a gadget person? What type of gadgets do you use?
Not especially though I do love my robot hoover. He is like one of the family. I also have a smart phone and GPS but am inclined to think both a wee bit over rated.
What's the coolest piece of tech news you've heard lately?
A high tech medical analyser from Northern Ireland. Apparently it can carry out about 3000 tests per hour. I like anything that sounds like it is from the Star-Trek version of the future.
What is your favorite part of working for Rational Client Support?
The variety in type of cases and customers.
What inspires you in your work?
I was a customer prior to joining support - I understand the pressure our customers are sometimes under and really do empathise with them.
What are you passionate about?
Liberty! I strongly believe that we need to fight the religious organisations, organised crime, and paramilitary groups at every level in society. They cannot be allowed to to either attain more power or retain the power they already have over the individual.
Tell me about the biggest problem ahead for you?
Sleep deprivation. 6 weeks of 3-hourly feeds.
In your spare time, if you have any, what hobbies or activities interest you?
Hiking is my favourite hobby, particularly in the French Alps. It is a bit more difficult with children. We have an off-road push chair and a ruck sack for carrying our one year old, but he doesn't want to stay in either of them for hours. So we are restricted to short walks for the next few years.
When did you first become interested in hiking?
I grew up at the foot of the Dublin mountains, we were always up in them. But our mountains are ancient and low. We need to go abroad to get some proper altitude.
What specifically drew your interest to become involved in the technical field?
My first job after college was with United Parcel Services. I was fascinated by their mainframe - the only thing that never, ever went down. That inspired me to start studying IT at night. I still tend to follow any news item on mainframes and I'm well impressed that the IBM mainframe used for PMRs just 'swallowed' all of Telelogic - not a big deal at all. No extra hardware, no local replicas needed, etc..
Have you worked on any projects that you feel were exceptionally exciting for you?
I like to know what our customers are using our tools for. Currently the two banks who have my money are customers of ours.
If you were stuck on a technology deprived island, what single technology could you not live without?
I really would not like to be stuck there but I reckon I could live without them all. I have hippy tendencies.
What is on your nightstand with regard to reading?
A maternity book. I'm expecting my second child in 5 weeks.
What is your favorite technology that fizzled or failed to live up to the hype?
Windmills. Not that they are new, but still so expensive to install and maintain. I have the ideal site for a small turbine but it just isn't worth it.
Any new technologies that you think are about to break into the big time?
If necessity is the mother of all invention, a viable alternative to Oil has to be on its way and high tech will probably be central to it.
What future technology would make your life easier?
Transport. We are pushed and pushed to public transport, which even at its best is just not pleasant. It traps us to schedules, fixed stop points and crowds. I would like a radical Star-Trek type solution. Click my fingers and I'm there.
How do you grow your technical skills?
I'm a bit addicted to formal university education. I've just finished an MSc and I'm wondering now what I'll do next.
How do you prefer to find answers to your questions?
How are you using social networking today?
I'm more of a social networking voyeur. I check Facebook regularly but rarely update except for some photos.
How could you see yourself using it in 5 years?
Probably not very far from where I am now but with two school going boys instead of babies.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
No. I tried blogging for a while but it turns out I don't have enough to say.
What publications / websites do you read / visit?
irishtimes.com, theregister.co.uk, bbc.co.uk
Four times a year, we review and gather up content that has beenidentified by clientsand support as the most usefultechnotes in solving problems or answering questions, and publish it ina document we call the Top Rational FAQ Links by Product.
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Rajeshavanthi 2700022MCX Etiquetas:  ramp rpt rational users rational-client-success rational-client-support 5.833 vistas
IBM Rational Performance Tester (RPT), as you know is a Load testing engine and allows the flexibility of playing around with the user load for its execution. You might also be interested to know if you can ramp down the users gracefully when these user data is made to put them in an infinite loop and running the test for a fixed time.
When establishing the stages of execution in a schedule, you may want to pull down the active virtual users at different intervals but may not find an option to do that in Rational Performance Tester.
You want 1000 users to run for 10 minutes and then ramp down gracefully. In such case, you can as well add a second stage to the User Load in your schedule as shown below.
RPT initiated the second stage once the first stage reached its intended user load. RPT would then recognize that 999 users need to be "cleaned up" to begin stage 2 and it would clean them up over a 5 minute duration (according to what I have above). The last user would end "on his own"; RPT doesn't let you specify a '0' in the User field.
So in more generic way, The explanation is that "Change Rate" could mean "Ramp Up" rate or "Ramp Down" rate depending on the context. If the current stage has more users than the previous one, "change rate" means "Ramp Up" and if it has lesser users it will mean "Ramp Down",
For example, the first stage may have 100 users and the second stage have just 1 user. The "Ramp Down" happens in the second stage.
Jennba 270004K1Y7 Etiquetas:  rational rational-client-support ibminnovate super-women 5.828 vistas
Last night I attended the Super Women's Group panel discussion and reception and took a few notes to share. Before I get started, I am thrilled to say that it was standing room only. (The fire marshal had to turn people away.) It shows the growing number of women doing technology jobs and also the effectiveness of our marketing. Next year, we are getting a ballroom, ladies! Also, this advice can apply to any career and is relevant to all my followers.
AcdntlPoet 2700019V2G Etiquetas:  tricks rational-client-support ssl rational-integration-test... articles dw tips https rational 5.826 vistas
While working the front lines in support over the past 16 years of my career, a small handful of issues always seem to crop up as the most requested items when clients call in. One of those items was consistently in depth question on how to setup SSL for any of the products I was supporting. So, of course I'm going to highlight an SSL article when it comes across my plate, as I know how important these types of setups are to you, or clients, with a focus on ensuring your environment's security.
Luckily, John Chewter, Chief Architect for Green Hat Technologies in IBM has written a wonderfully detailed article on developerWorks outlining this process for IBM Rational Integration Tester:
Using SSL within Rational Integration Tester- Overview of key material, the SSL handshake, and its use in Rational Integration Tester transports. Learn how to configure SSL and use the key material in IBM® Rational® Integration Tester to test and virtualize secure services.
Summary: This article explains the various key material types and how they are used within Rational Integration Tester so that it can connect to and test applications secured using SSL. In Part Two we explore how to use the HTTP(S) proxy server to record and re-route secure traffic by using existing key material, or by using the certificate and key that is included in the HTTP proxy server, within the Rational Integration Tester Platform Pack.