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Are you ever confused by some acronyms or IBM-isms which you may come across on the web, in support calls, or discussions with colleagues? Here's a tip I stumbled upon which has helped me substantially in my day-to-day business which I am now sharing with you in the hopes you'll find it helpful as well!
This post explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products. V.R.M.F is the product release numbering format that is being implemented throughout the IBM and the Rational product lines.
IBM is using a standard version format for MDV. The product numbering is based on the IBM Version, Release, Modification and Fix Level structure within the V.R.M.F format.
The following table provides some details of the individual version elements. Note: Although not all of the version elements are publicly available, they are all fully supported:
Wondering about all the document definitions as well? Check out the IBM Software Support Document Definitions page for brief, glossary style definitions of all the various document types we as IBM may produce.
And lastly, how about a link to our Site Assistance page... here you can find a number of resources to help with things like navigation, search, filtering, managing support portal modules, managing product lists, and much more!
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Following is a uDeploy in-depth three day training combining whiteboard concepts, slides and uDeploy user interface demonstrations. The first video covers:
The other videos in the series can be found at the following links:
Open Mic: Managing Rational Performance Tester (RPT) and Rational Functional Tester (RFT) test assets through Rational Quality Manager (RQM)
Please join our Bangalore support team on Tuesday, May 25th, 3-4pm IST, for an informative open mic on Managing Rational Performance Tester and Rational Functional Tester test assets in Rational Quality Manager.
Briefing for the Topic
We will start the session with a brief discussion on RFT, RPT and RQM tools and the main course covering the integrations
of RFT; RPT with RQM and then list out the benefits, value addition this integration provides to customers. We will also have a demo towards the end of the discussion and a summary on the concepts discussed.
About Rational Quaiity Manager
IBM® Rational® Quality Manager is collaborative, Web-based, quality management software for comprehensive test planning and test asset management throughout the software life cycle. Built on the Jazz™ platform, it is for test teams of all sizes and supports a variety of user roles, such as test manager, test architect, test lead, tester, and lab manager, as well as roles outside of the test organization.
Rational Quality Manager enables users to manage and run automated test scripts created with other test tools by integrating RQM with the testing tools. You can create test scripts in RQM that refer to existing tests that were created with IBM® Rational® Functional Tester, Rational Performance Tester, Rational Service Tester, Rational Robot, and Rational AppScan Tester Edition.
IBM® Rational® Functional Tester (RFT), IBM® Rational® Performance Tester (RPT), IBM® Rational® Quality Manager (RQM) customers and IBM internal contacts.
For more information, please see Rational Support Technical Exchange Open Mic & Webcasts
image credit: (cc)
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In case you missed it last month, here's another quick nudge to go check out IBM eSupport's
This is a great tool for figuring out what products are compatible with others and how your particular implementations may need to be designed to ensure your success. See? This isn't something we want to keep secret here! So head over to the
We think you'll find these are an invaluable resource to add to your stable of IBM knowledge and solutions! So once you've seen the value, go on and share the knowledge with your colleagues and friends who many be in need of these as well.
This week we visit the Littleton campus to chat with Beth McCawley. Beth is one of the driving forces behind knowledge management in the support content space for RCS and has a sharp eye as a gram
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am Elizabeth McCawley, but I still answer to Beth Carroll. I am a Knowledge manager in Rational Client Support.
How long have you been working for IBM and Rational?
I have been with Rational since April of 2000 and with IBM since the acquisition of Rational in 2003
Have you had any other roles in Rational?
I started in Licensing Support then briefly was in Modeling Support, until the creation of the team that evolved into what now is KM in RCS.
Describe a normal day for you.
Besides my daily queue of approving documents for publishing, I might check in with the Knowledge Champions who report to the Support Delivery Managers to whom I am assigned to see how their teams are doing with content contributions. I process at least a request or two to set up new user's permission to work with the tool we use for authoring documents. I frequently edit the taxonomy for Rational products in that authoring tool. A few times every day I answer questions about the tool (and then I capture the Q&A to a shared space so the info is available like an internal technote of sorts.)
What project are you the most proud of?
It is a tie. I successfully lobbied for our authoring tool and the publishing mechanisms to accept Japanese documents. This initial project opened the door for us now being able to produce content directly in several languages, including three other multibyte languages. The other win was enabling and training the Development and Documentation teams so they could produce their release notes as Technotes. This makes Release Information documents easier to find and they can be updated with version additions and, later, fix information.
Do you have an "on the job" hero?
This will sound hokey but it is Carl Hero, my teammate. Carl creates and shares a lot of shortcuts that save us from hours and hours and hours of busy work.
Are you a gadget person?
I'll bet an eyelash curler does not count as the kind of gadget you want to hear about...
What type of gadgets do you use?
Besides the wisecrack above, I am delighted by my iPhone.
What gadget, which you currently own, can you not live without?
It'd be a challenge to get comfortable night of sleep without the baby monitor.
What's the coolest piece of tech news you've heard lately?
There is a doohickey can slice bread a whole loaf at a time.
What is your favorite part of working for Rational Client Support?
The exemplary integrity of all the rational people with whom I work
What inspires you in your work?
See previous answer
What are you passionate about?
My family, bicycle riding, civil rights AND civil liberties, and proper English spelling & grammar
What tip or trick would you like to share with the class?
Its vs. It's (Editor's note: clarity on the difference can be found here http
Tell me about the biggest problem ahead for you?
I'd prefer to call it a challenge: I am working with a group across the Software divisions to make Support documents compliant with the latest IBM.com publishing standards. I want to do this with as little manual editing intervention as possible so that my teammates and document owners don't have to do the housekeeping.
How do you define success?
On time and not burned
In your spare time, if you have any, what hobbies or activities interest you?
I am nuts about bicycle riding and cross country skiing. I bake a wicked good batch of homemade granola
What message would you give to a Knowledge Champion just starting out in the Knowledge Management industry?
Don't get too attached to any tool or practice or rule. Enjoy the opportunities for trying new tools and methods that will lead to enhancing the clients' experience with the knowledge your organization is sharing.
What specifically drew your interest to become involved in the Knowledge Management field?
I knew I could make a difference in the quality and usefulness and accessibility of our Support content.
Aside from Knowledge Management, do you have any other passions?
The Boston Red Sox would be the local politically correct answer
Do you have any big plans for the future?
Learn to play a stringed instrument
If you were stuck on a technology deprived island, what single technology could you not live without?
Gloryoski, if the baby and husband are not with me, then the iPhone to call home and to constantly look at pictures of the boy and his Daddy
What is on your nightstand with regard to reading?
Analytics at Work. Also Infant Potty Training - it's a bizarre concept at first, and too late for this one, maybe we'll try it if there is a next one.
What has been your biggest surprise you have witnessed in the technology industry?
That online banking is safe enough for my husband to embrace it
Is there any technology that you think should get more respect and adoption but does not?
Electric vehicles - there need to be convenient recharging locations as easy to find as gas stations.
What is your favorite technology that fizzled or failed to live up to the hype?
None worthy of mentioning, but does anybody remember those tablets the dentist would give you to chew to see what spots on your teeth you weren't brushing enough? I do miss writing letters with pen & paper and receiving snail mail via US Postal Service
Any new technologies that you think are about to break into the big time?
Harnessed wind power
What future technology would make your life easier?
Something like a Roomba for driveway snow blowing
What are you doing to make the planet smarter?
The obvious answer is that I am guiding people to sharing their knowledge - Reduce, Reuse, Recycle, as they say.
Also, I intentionally live close to the office, carpool with my husband whenever I can, ride my bicycle for transportation wherever I can, and generally don't buy bottled water. We have a share in a CSA this year so we are working on becoming locavores.
I now pay most bills online - green AND convenient!
How do you prefer to find answers to your questions?
I search Google
How are you using social networking today?
Long lost pals and I have found each other through Facebook - what a hoot!
How could you see yourself using it in 5 years?
Organizing kiddie soccer games and playdates without a million phone calls
What are some of your favorite webs
What publications / websites do you read / visit?
"The New Yorker" is the one print subscription I still keep; http
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
We appreciate it when you take the time to complete the Rate This Page survey at the bottom of every technote that you use!