AcdntlPoet 2700019V2G Visits (3049)
You may have seen his name on a few recent posts around these parts: Matt Quimby has joined our team and dug into some of our social business efforts as you'll see below. We've set him up to help here on NFRS where he'll be blogging about whatever strikes his fancy; my guess is he'll be sharing a lot surrounding his efforts with Youtube and IEA modules to start...
But, rather than just dump him in, we figured we'd take this opportunity to provide a more formal introduction and give a face and personality to the man behind the posts. In the same vein as last year's Meet the Peeps series, I'm pleased to introduce Mr. Matt Quimby:
Matt, tell us a little about yourself:
Who are you, what is your role in Rational Client Support?
I am a techie and geek who loves working with web technology, mobile gadgets, and computer hardware. As I gained experience in the software industry, I found that I enjoyed working with documentation, education, and project management.
I am currently a Knowledge Manager for Rational Client Support. I focus on organizational projects in creating multimedia content like IBM Education Assistant modules and YouTube videos. I work with various other types of documentation and write about them on our social business channels. I also help with feedback and projects aimed to improve the IBM Service Request tool.
How long have you been working for IBM and Rational?
I will be starting my sixth year with IBM in June. I started in and have been with Rational the whole time. This year, I am excited to have opportunities to work with more colleagues in other software brands as well.
Have you had any other roles in Rational?
I started with IBM as a support engineer for Rational ClearQuest. In additional to working with that program, I was able to experience other applications with which it can integrate. These include IBM DB2 database and the different Rational testing products.
I continued working with ClearQuest as a Knowledge Engineer; a role where I worked with product-level documentation, education, and social networking activities. In this position, I collaborated regularly with development, release engineering, and the KM team.
What inspires you in your work?
It feels great that I can contribute to activities that positively affect not only the success of IBM clients, but my colleagues’ abilities to work with those clients. Being able to work with cool social networking, documentation, and multimedia tools in the process is a bonus. Change is constant, and I am always challenged to identify and act on improvements.
How do you grow your technical skills?
I try to stay on the lookout for new technologies and tools to see if they can improve the way I work or be applied to business processes. When presented with a new process or tool set to work with, I like to immerse myself in the technology and work with it hands on. It helps me understand its workflow and gets my thought process going on how it can be improved or applied in different ways.
In your spare time, if you have any, what hobbies or activities interest you?
I like being with friends and family, especially outdoors when the weather is nice. I like visiting new places and taking pictures. I would like to get into advanced photography as a hobby. When I have to time to do so, I like to experiment with different web, mobile, and computer hardware technology. I also like to play video and tabletop games.
What type of gadgets do you use?
I probably work with too many types of gadgets for my own good. I like researching mobile gadgets; specifically advances and new offerings with smartphones, tablets, and notebook computing. I have used smartphones since the Windows CE days, and gave Android a try over a year ago. I enjoy the different experiments I can try with customizing that operating system.
So, now that you know a bit more about Matt, give him a warm welcome and a gentle nudge to provide you with the content you want to see! We'll be sure to hold his feet to the proverbial fire for you
kellypuffs 06000168YK Visits (3049)
IBM Education Assistant is a series of educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
And guess what? Several new IBM Education Assistant modules have just been published!
1. DOORS->Using DOORS Change Proposal System to manage change requ
a. How to create and remove label type
b. How to integrate IBM Rational ClearCase Remote Client Extension with IBM Rational Application Developer 220.127.116.11
3. RPT - Replacing host names and ports in Rational Performance Tester
Many thanks to David Groff, Chris Robinson, and Ara Masrof for their work on these modules!
AcdntlPoet 2700019V2G Visits (3048)
This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK
AcdntlPoet 2700019V2G Visits (3041)
First and foremost: Thank you all!
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel! Less so, and not surprisingly, you find Twitter and Facebook of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved by Flickr user Search Engine People Blog
AcdntlPoet 2700019V2G Visits (3037)
Check it out... This week we have published the following new whitepaper for IBM Rational Performance Tester:
Abstract: What parameters are available to override default playback settings of an IBM Rational Performance Tester script? What are the available values and what effect do they have?
This document details how you can influence the following settings and behaviors.
Released: November 15, 2011
Author: Yendra Waney
mquimby 060001FAVB Visits (3036)
There is a new video for the CLM products Rational Team Concert, Rational Quality Manager, and Rational Requirements Composer. The video demonstrations how you can gather and send diagnostic logs to support using IBM Support Assistent Lite. The video is available on IBM
Your feedback helps us improve. You can find the feedback form on the category pages for your product and version. The feedback form is quick and easy. Leave comments and let us know if these demonstrations help you achieve your goals.
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Find more great education modules here.
PUBLISHED: ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (3028)
ClearCase Remote Client and Change Management Server Data Collection for Problem Analysis
kellypuffs 06000168YK Visits (3027)
Wanted to let you know that this weekend, we'll be performing some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time
What you can expect:
Photo credit: (cc) flickr user oskay
Four times a year, we review and gather up content that has beenidentified by clientsand support as the most usefultechnotes in solving problems or answering questions, and publish it ina document we call the Top Rational FAQ Links by Product.
This document has been updated for 1Q09, and republished. You can find it here:
Wecontinue to increase the number of products this tech note addresses, and you can now subscribe to thisinformation in your favorite RSS reader.
Run! Subscribe! Now!
New this quarter:
Rational Business Developer
Rational Quality Manager
ClearCase and MultiSite
ClearQuest and MultiSite
Rational Data Architect (Information Management)
If you find this tech note useful, please provide feedback via the Rate This Page mechanism.
kellypuffs 06000168YK Visits (3019)
developerWorks has been recognized by Forrester in the Busi
And congratulations to Sir Bob Leah & all our friends at developerWorks!
Rational Team Concert 2.0 communication with Rational Quality Manager and Rational Requirements Composer 3.0
I started working as a Technical Support Engineer, initially on Telelogic Synergy/Change products, later on IBM Rational ClearCase for the past couple of years, and lately with IBM Rational CLM (Collaborative Lifecycle Management) solutions.