AcdntlPoet 2700019V2G Visits (2579)
We've got a lot of great new downloads that have been released recently, so let's get right into it! Below are the links to the new downloads posted between May 17th, 2012 and today... don't forget to check out the 'tags' above to find other downloads you may have missed:
mquimby 060001FAVB Visits (2571)
Rational Support YouTube channel that demonstrates how to use the Verbose Messaging option in Rational Synergy:
Subscribe to the channel to keep updated on the latest videos. Did the information in a video help you achieve your goal? Use the YouTube like or dislike buttons to let us know; We appreciate your feedback!
AcdntlPoet 2700019V2G Visits (2570)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
AcdntlPoet 2700019V2G Visits (2570)
Our next lucky
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Dale Hobill and I am a member of the RCS management team. I currently manage the Business Intelligence team, the WW RCS Project Management Office and WW process. I also work several special projects including being the sponsor for our WW KT efforts.
How long have you been working for IBM and Rational?
16 years as of April 25th
Have you had any other roles in Rational?
I have enjoyed many roles including, TSE, Esc engineer, team lead, AVP, SPM, First line management for CC, 2nd line management for CC, CQ, RPM, Soda, Suites, integrations, OD, SPM, & KM. I have also been the Quality Champion and probably a few more things I can not think of.....
What are you currently working on?
Currently I am working with Senior Management and SWG on metrics and data delivery as well as helping build out a WW Project office
Describe a normal day for you.
I start the day planning, then move to deleting emails and then attend lots of meetings..... and then more emails... I always work in a few strong cups of coffee & some social chatting....
What is your favorite part of working for Rational Client Support?
I enjoy the people I work with each day. Over the last 20+ years, it's become obvious that the people matter most
What inspires you in your work?
Helping people achieve RESULTS
What are you passionate about?
What tip or trick would you like to share with the class?
Make sure you focus on RESULTS, with them you get a seat at the table and can achieve great things... Concentrate on listening to others and then on helping them achieve their goals...
Tell me about the biggest problem ahead for you?
Information overload & inboxillitis. There is too much information to digest in a given day... and too many emails to read/respond to. This is a problem that our industry(many industries) face that it not getting any easier. People need to have "think time" to change/grow... it requires more discipline than ever not to fall into the multi-task and do nothing well mode that many seem to be in..... hamsters in a wheel.
How do you define success?
Enjoying each day.... you don't get any back... so don't waste them.
In your spare time, if you have any, what hobbies or activities interest you?
I enjoy time with my family, dogs (we have three), as well as powerlifting, mountain biking and reading
If you were stuck on a technology deprived island, what single technology could you not live without?
What is on your night stand with regard to reading?
The Seven Habits of Highly Effective People and Dinosaur Training
What has been your biggest surprise you have witnessed in the technology industry?
The explosion of mobile technology and hand held devices... my first cell phone was in a back pack...
Is there any technology that you think should get more respect and adoption but does not?
The office phone... you can actually have a synchronized discussion that includes voice tone and expression and achieves results quickly... I hope it catches on with people....
What is your favorite technology that fizzled or failed to live up to the hype?
The office phone
How do you grow your technical skills?
Roll up my sleeves and jump in and attempt to "do something"
How do you prefer to find answers to your questions?
How are you using social networking today?
Facebook, YouTube and some online communities and some blogs.
How could you see yourself using it in 5 years?
Not sure, I am not liking all the marketing that has entered the space... I may be out of it in 5 years... at least from the stuff popular today..
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Nope, I am not that exciting/fun... Thank you for taking the time to interview me
Add Dashboard viewlet in process template with image and text formatting for reuse in IBM Rational Team Concert (RTC)
Shradha_S 270007543G Visits (2569)
You can refer the below technote to perform the basic pre-requisite steps in IBM Rational Team Concert (RTC) before beginning with adding a viewlet/widget.
3) Click the Browse button to select available widgets and select Headline
4) Click on Add Memento
4.1) To have a viewlet without Title Bar, you can set the Trim option -> No Trim
5) Add a Property to the memento.
6) Add 2 more Property named "text" and "image"
8) For property "image"
Paste the copied Image Location on a notepad for editing.
The URL that gets copied will look something like below example:
Without Trim set (Step 4)
With Trim Set (Step 4.1)