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What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
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Information courtesy of Laurel Dickson-Bull, Rational Beta Program Manager
As part of IBM Rational's various client programs, you can become instrumental in the design and development of future releases! By participating in these programs, you will have the opportunity to provide feedback to the development team to help improve the product, gain experience with the product release under development and assurance that it will work in your environment, and receive development assistance during your testing.
The varied types of early programs are:
Each of these is defined further on the IBM software Early programs definitions page.
While you are at the Rational software early programs page, don't forget to take a look at the other Rational programs listed, including the developerWorks communities and the Software Accelerated Value program!
Of wizards and daemons - Installing the Rational License Key Server Administration and Reporting Tool by using IBM Installation Manager
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Remember the Rational Common Licensing goings-on involving wizards and daemons that I mentioned in my last
(A recap of the context: use the Rational License Key Server Administration and Reporting Tool to remotely administer your Rational License Key Servers and generate reports on the license usage data from the license servers. The Administration and Reporting Tool uses the Rational License Key Server Administration Agent to communicate with the Rational License Key Servers.)
To install and use the Server Administration and Reporting Tool, you must install both the Server Administration Agent and the Server Administration and Reporting Tool. You must install the Server Administration Agent on all the license server machines that you want to enable for reporting. If you have more than one instance of the Rational License Key Server, you must install the Server Administration Agent on each instance of the license server that you want to remotely administer or generate reports from. You can install one or more instances of the Administration and Reporting Tool as required. To see the installation topology that I described in my previous blog post, see Where are my licenses?
Follow the steps in the roadmap to complete your installation of the Server Administration Agent and the Server Administration and Reporting Tool. Click the boxes to go to the associated text in the post.
Getting started: Obtain installation packages
If you are installing the agent and the tool to the same machine, you can install them in a single installation instance by using IBM Installation Manager. You can also install them separately. If you are installing the agent and the tool together, follow the steps in the Install the Server Administration Agent section.
Important: If you use tokens, the server type for both Jazz and non-Jazz applications must be Rational License Key Server. The Jazz License Server does not provide a token service.
During the installation of the agent, on the Configuration page, if you selected the Configure Later option, you must provide the license server information in a .properties file.
To provide the server connection and log file details:
Important: If you are using tokens, the server type (AGENT TYPE in the .properties file) for both Jazz and non-Jazz applications must be FLEX. (FLEX indicates Rational License Key Server.) The Jazz License Server does not provide a token service.
After you install the agent, install the Server Administration and Reporting Tool on the computer that you want to use to manage the server administration and reporting.
If you are using the Jazz License Server, you must enable logging of the floating license usage data. This log data is required to generate reports on floating license usage. By default, logging of the floating license data is disabled.
To enable logging of floating license usage:
After you enable logging, the floating license usage data is logged to the file specified in the Floating License Log File field. To stop logging this data, you can set the logging property to false at any time.
Start the agent to create a connection from the agent to the license server. The Server Administration and Reporting Tool connects to the agent for administration and reporting purposes.
You must start the agent on all the license server machines that you want to remotely administer and report on.
To start the agent:
On Windows: From the Start menu, select Programs > IBM > IBM RLKS Administration Agent > Start RLKS Administration Agent. A console message indicates when the server agent is started.
Tip: To stop the agent, in the same Start menu location, click Stop RLKS Administration Agent.
Starting the Server Administration and Reporting Tool
To begin using the Server Administration and Reporting Tool, you must start the tool.
To start the tool:
On Windows: From the Start menu, select Programs > IBM > IBM RLKS Server Administration and Reporting Tool > Start RLKS Server Administration and Reporting Tool. A console message indicates when the tool is started.
Tip: To stop the tool, in the same Start menu location, click Stop RLKS Server Administration and Reporting Tool.
You are now all set to start using the Server Administration and Reporting Tool. In my next post, I will describe the architecture of the tool and also explain how you can use the tool for server administration and reporting.
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Inspired by the 1960's-era World's Fair exhibit, IBM has announced an iPad app, Minds of Modern Mathematics, available for free at the App Store.
The app is a vint
AcdntlPoet 2700019V2G Visits (2667)
It's Friday, and time to share this week's meet the peeps interview with Denise McKinnon. As you'll find below, sharing is a key concept in Denise's life; from work to family, and of course friends. As one of Rational Client Support's Knowledge Champions, she exemplifies what knowledge sharing is all about. Outside of work she also shares her many gifts in the form of quilts and as a Big Sister role model. She is also a kindred spirit as a motorcycle enthusiast.... something which I know a few people who read (and were previously interviewed on this blog) will identify with. Gotta love those backroads!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I started with Rational as an associate support engineer on the ClearCase team and advanced to a more senior role which involved working with escalated issues. I become passionate about sharing the knowledge that I obtained from the issues I helped to troubleshoot both internally and externally and became the first Knowledge Engineer in Rational Client Support. The last 3 years I have spent my time in the knowledge sharing space where I am currently a Knowledge Engineer for the ClearCase product.
How long have you been working for IBM and Rational?
I've been with Rational Client Support since April of 2000.
Describe a normal day for you.
My work life is all about sharing knowledge. I spend much of my time assisting and coaching our support teams in developing and publishing technical knowledge for posting to the Web (such as technotes, white papers, You Tube videos or other forms). New knowledge is being created every day, much of which requires a review and special handling to ensure they are properly worded and formatted for various delivery channels. It is also important to communicate key information such as product news, alerts and updates to clients which I share through the various social media channels (Facebook, LinkedIn, Twitter,...).
Are you a gadget person? What type of gadgets do you use?
I'm not a big gadget person, however, I do love my GPS which keeps me from getting lost on long trips to destinations where I haven't been before. I especially like the feature that allows you to locate stores and restaurants in the surrounding area.
What gadget, which you currently own, can you not live without?
Although I hate to say it, but probably the Microwave. Funny how we want everything in our lives to go faster except the years in our age.
What is your favorite part of working for Rational Client Support?
I would have to say the people I work with are my favorite part of working at Rational. I've seen many changes to the teams in the time I have been here and I've had the pleasure of working with a number of friendly, knowledgeable and hard working people from various geographic locations. I also enjoy the challenge of helping to solve issues, sharing the results when the solution is found and finding more efficient ways of communicating that information to those that need it most in the manner they would like best to receive it.
What inspires you in your work?
The hope that the work I am doing is helping people do their jobs better by providing them with the knowledge to help answer their questions, solve their issues and avoid roadblocks that would otherwise prevent them from being successful.
What are you passionate about?
Helping others including my family and friends. I come from a large family and have one son of whom I am very proud as he has developed into a responsible, decent and caring individual. I also volunteered as a Big Sister with the Big Brothers/Big Sisters organization and developed a lasting relationship with a young girl who has since turned into a very nice young lady.
What tip or trick would you like to share with the class?
Live your life having respect for others and don't ever forget to tell your fellow co-workers and those who are close to you how much you appreciate what they do
Tell me about the biggest problem you've solved?
I would have to say that the most memorable problem I helped solve while here in support was in troubleshooting a ClearCase MultiSite issue. It was an issue that involved a lot of replicated VOBs that had to be recovered. Although the recovery procedures went well into the night, we were able to successfully complete the recovery and get the teams back up and running.
How do you define success?
In work, knowing that I am helping to make a positive difference in the work lives of my co-workers and our clients. We can only succeed as an organization if our clients are successful as well.
At home, good health and a long happy life for my family and friends. I highly value all the quality friendships I have made and those precious few I have maintained for a number of years.
In your spare time, if you have any, what hobbies or activities interest you?
I like to get away and enjoy the peace and serenity of camping in the white mountains in New Hampshire (as long as the bears stay away from my campsite of course).
I also enjoy sewing and quilting and have made many quilts for family and friends which they cherish.
If you were stuck on a technology deprived island, what single technology could you not live without?
I would have to say that I couldn't live without a phone to keep in touch with my family and friends.
What is on your nightstand with regard to reading?
The Lost Symbol by Dan Brown.
How do you grow your technical skills?
I try to surround myself with knowledgeable people, participate in technical disc
How do you prefer to find answers to your questions?
I like to do the initial searching myself. I typically start by using Google or if it is a Rational product related technical question, I may use the IBM Support Portal to find the answer. Otherwise, I may consult with a co-worker (often times using a Sametime chat) or phone a friend
If I eventually find the answer that wasn't easy to identify, I'll create and publish a technote to the Web to help share that knowledge with others.
How are you using social networking today?
In my work life, I use social networking for sharing information with our clients regarding important news, alerts, updates and issues that may impact their use of our products.
In my personal life, I use social networking to stay in touch with family and friends around the world which allows me to keep up to date with the things that are going on in their lives. Amazing how much I can find out on Facebook that I wouldn't otherwise know about.
How could you see yourself using it in 5 years?
I see myself continuing to participate in the social networking space both personally and professionally. I hope to learn and use newer tools as they become available and as they help to improve the way in which we communicate.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
In my work life I have both created and posted YouTube videos and send tweets regularly on behalf of Rational Client Support. You can identify my tweets as they are stamped with my initials "^DM".
What are some of your favorite webs
I regularly follow and/or contribute to our IBM Rational ClearCase Facebook page, RationalSupport on Twitter, the IBM Rational ClearCase Group LinkedIn group and the Notes from Rational Support blog.
Any other fun tidbits of information about you, your job, or RCS that you'd like to share?
Along with my interest in the outdoors, on a nice cool day I love to take a long ride on my motorcycle along the back country roads of New Hampshire and Vermont.