AcdntlPoet 2700019V2G Visits (2813)
Greetings from IBM Rational Licensing Team!
As a part of our proactive Client connects activities, we are conducting Open Mic sessions on licensing which covers different aspects of Rational licensing.
We believe these sessions will be helpful for you. Please find the Open Mic Calendar for the month of July below.
A) Title: Rational License Server 8.1.2, 8.1.3, Installation, Configurations, Options file.
Date: Monday, July 29, 2013
Time: 12:00 PM Eastern Standard Time
B) Title: IBM Rational Token Licensing, Basics, Benefits, Usage of Jazz Token Licensing.
Date: Tuesday, July 30, 2013
Time: 3PM - 4PM Indian Standard Time (5:30am EST)
C) C) Title: Introduction to licensing, basic transactions of LKC, Migration of license keys and its best practices.
Date: Wednesday, July 31, 2013
Time: 12:00 PM Eastern Standard Time
Feel free to to nominate yourselves, or any members from your team who would be interested in taking part in these sessions by entering the details in the Open Mic Registration link below.
Also, please visit our Open Mics content page for current invites and previous recordings.
We are hoping to provide you with a good learning experience.
Article Author: Ashok Rao
kellypuffs 06000168YK Visits (2811)
Innovate 2011 album on the IBM Rational Support Facebook page. We'll be posting photos all week, so check back often!
L-R: Wendy Toh, VP, WW Rational Client Support; Mary Barry, Support Leader; Chris Flynn, Director, Americas Support Delivery
Photo credit: © 2011 Visually Attractive, Inc. (used with permission)
kellypuffs 06000168YK Visits (2811)
Oh, wait. Not THAT kind of survey.
Just a quick note to let you know that a survey has been created to gather your feedback on the new Rational Software Architect Integrated Self-Paced Training we mentioned in an earlier blog post.
We'd very much appreciate your input! Thanks in advance.
photo credit: State Library and Archives of Florida
AcdntlPoet 2700019V2G Visits (2810)
IBM has been driving the "Smarter Planet" concept for quite a while now, both formally as a campaign and even longer as a general ethic of business.
To drive home a personal perspective of this global focus, this week we asked: What are you doing to make the planet smarter? Here are some of the responses we received from colleagues around the world:
Umberto Ghio is focused on a very personal way of making the planet smarter: I am trying to get smarter myself. As I am part of the planet, by improving myself I am contributing to the overall "smarter planet" ideal. How? I try to do things in a different way, make some efforts to imagine a better solution for each problem I am facing, even if it is an old known problem with a old known solution. Learning; learning something new is the best way to keep your brain young, and opens doors you never even imagined. I do as much as I can not to be obvious; do you get the same question 20 times? I try providing a different (but correct) answer to each one. I try to be as polite and kind as possible; it's too easy to be rude or too focused on yourself. Fun; I try to have as much fun as possible, and I try to involve as much people as possible. Spread the fun, you will never be wrong. A smarter planet? That is one in which everybody is happy
The efforts to make the planet smarter can also be demonstrated in different ways and shapes based on roles and responsibilities people take in their day to day life. As Hamid Kalantari notes, this includes both personal and business roles and responsibilities, and in our support organization this is done by:
Nanesh Bhamkar postulates that a "thought" can definitely change lives. To help make the planet smarter he is currently growing his personal network so that the thoughts can be implemented, noting that in a developing nation like India, new technology is reaching only 5% of the crowd, while the majority of people are still waiting for it to make their lives smarter. He believes this is possible with a good network and support.
We can also compartmentalize smarter planet ideas into professional and personal as Sumant Renukarya has shown us:
At work: I focus, daily, on how to improve my own skills with assisting clients, I try to figure out what else I can improve, and of course I continue my own education.
Off work, there are a lot of small ways in which I am contributing to make a smarter planet. I teach Yoga; healthier people are a smarter planet I reach out to children and instill with them the importance of education. I use water efficiently, and in turn, save water. And here's an easy one: I switch off the power when it is not in use!
Lastly, we all know the following big industries:
They are supported by IBM Rational Client Support!!!
Howard goes on to say: I am really proud that I am part of Rational Client Support and can provide support to those companies making the planet smarter. Whenever I interact with clients and keep their business running smoothly, I know that I am making an indirect but important contribution to a smarter planet.
So.... what are YOU doing to help make the planet smarter? We'd love to hear your ideas in the comments section!
AcdntlPoet 2700019V2G Visits (2807)
Continuing with our Innovate presenters theme, today we spotlight James Chung. As one of the presenters for next week's IBM Innovate2010 conference, James will be speaking on "How to reference a datasource using Resource Injection in a JEE application using IBM Rational Application Developer (IRAD) and WebSphere". Read on below for James' speaking schedule and abstract, and to learn more before you meet him at Innovate2010!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I started out in the RAD L2 support for one year as a contractor. It wasn't even called RAD at that time. The tool was called WSAD. After that, I rejoined as a full time and after 2 years, joined the Premium Support/Accelerated Value (AVP) team. This will be the third year that I will be assigned to work 100% with US Social Security Administration. AVP is really a great program. Being engaged with the same customer on a daily basis really allow me to build a relationship and know their environment which in turn provides me with the ability to assist them more efficiently and effectively.
How long have you been working for IBM and Rational?
Hard to believe but it will be 6 years as of May.
Describe a normal day for you.
I work mostly from home, so for most days the commute to work is just a couple flight of stairs. Contact with my customers is through phone, email, and occasional on-site visit. I check CallCenter a couple of times to see if there are any new issues or see if there are any updates. Coworkers will also find me on Sametime and I am very prompt responding to my emails.
What project are you the most proud of?
Currently it will be the speaker role in Innovate 2010. I am partnering with my customer (US Social Security Administration) and the details of our session is as follows:
Session:MAC-2153A: Case Study: Using Rational Application Developer to develop JEE solutions for WebSphere at US Social Security Administration
What's the coolest piece of tech news you've heard lately?
Recently I was reading about Enhanced Vision that creates 6th sense. It consist of a computer enhanced eye tracking technology that is mounted onto a pair of glasses. The technology could be used to find out information. Example, you are in a new city. You look at a building and instantly you get information about the building and the surrounding areas or you run into someone you haven't seen for a long time and this technology is able to provide you the information about the person. Pretty cool till someone figures out how to link up advertisements into the feed .
What is your favorite part of working for Rational Client Support?
Solving customers' problems and trying to ensure the solution is available to everyone by sharing the knowledge. The other amazing part of RCS and IBM is that we are a world within a world. We have so much diversity culturally, geographically but no matter who you contact, everyone is ready to help.
What tip or trick would you like to share with the class?
Listen. Most times it's not what someone is saying but how they are saying it.
In your spare time, if you have any, what hobbies or activities interest you?
How do you grow your technical skills?
Being curious. I read lots of articles, take the occasional class and applying the knowledge to my day to day activities.
What publications / websites do you read / visit?
DeveloperWorks, Java Developer Journal, server side, Digg, Slashdot, Wired...