Notes from Rational Support
Passion.... Joe Robinson recently wrote an interesting article on the topic over at the Huffington Post. In that article he posits that "Stocking up on positive events is important because we're usually in a losing battle against the negative avalanche barreling down on us from all sides." In the support world, we often see this exemplified, as we only get calls when there's an issue; no one calls us to tell us when products are working perfectly. I think Joe is on to something with his article, so rather than dwell on the problems sitting in our queues, let's talk a bit about our passions and what really gets us excited.
What ARE our passions in RCS? I'm glad you asked...
For Conny Postma, one of our Accelerated Value Specialists, passion is about her family: "I'm the proud mother of a teenage boy. My husband has been a stay-at-home father for most of the time." But that's not the whole of Conny's passion either as she goes on to note: "That gave me the opportunity my to pursue my other passion: working in Support! I really like to dive into technical issues, while at the same time talking and dealing with real human beings, also called clients and colleagues. But, also I'm very passionate about Astronomy: If time and weather allows I'm staring into the night sky and admiring the wonders of the stars and planets that surround us. That is such a peaceful and relaxing experience... "
Taking a different approach to the question, Kelly Smith, whom you all know as co-author of NFRS and overall knowledge activist, tells us her passions revolve around effective and open knowledge-sharing! She notes: "Email is where knowledge goes to die, says Bill French, and this blog post explains it much better than I ever could. In short, if you are providing an answer, that answer is best captured someplace it can easily be found and reused by others... and usually, that's not in your head or in your inbox. Worse, if it's in MY head, chances are that *I* won't even be able to find it when I need it again. Working smarter means not answering the same question over and over again... but providing the answer once where others can find it."
For myself, I find my passion in various places depending on what my life needs at any given moment. Sometimes I like to dive into a project that involves building or modifying something with my hands, like my latest kick to modify a vintage 1930's phone to a digital system functional for my day to day work. Other times, I have a driving need to create in a more artistic manner, which is where my love for photography comes into play. Even other times, I simply find passion and enjoyment from helping other people solve issues plaguing them; no surprise why I work in support on that one... but more than all, I find passion in writing; communicating thoughts and ideas to the world, be it in blog form, technical documentation, or just day to day correspondences. Of course if I just have to get away and clear my head, I hop on my motorcycle and ride off into the sunset... wheels on the ground, of course.
You've heard a few of ours, now we'd love to hear what -your- passions are. What drives your life beyond work? What passion keeps you coming back to work?
image credit: flickr user SanforaQ8
AcdntlPoet 2700019V2G Etiquetas:  rational-client-support technotes top-support-content top-content rational-team-concert rational 5.867 vistas
September has come and gone, but the important data remains! These are the top 15 technotes for Rational Team Concert that were reused during September to help solve your PMRs. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
AcdntlPoet 2700019V2G Etiquetas:  rational integrations rational-client-support bluemix evernote oauth rational-doors-ng 5.864 vistas
In this 3-part series, Steven Wood (IBM Advisory Software Engineer) will show how to build an integration with Evernote. We start with the API and move on to building a standalone Node.js web application that allows users to browse their Evernote data. Then you will see how to adapt this web app into a DOORS Next Generation extension. I hope that this example will give you a taste of what can be achieved with DOORS Next client extensions and a sense of how easy it is to build and deploy your own extensions using Bluemix:
Integrate Rational DOORS Next Generation and Evernote, Part 2- Rational DOORS Next Generation now lets you create client extensions. Extensions are complete web applications that run inside a dedicated area of the DOORS user interface, allowing users to embed custom web content. IBM Bluemix provides a powerful and easy-to-use platform for hosting web applications and extensions. In this tutorial, the second of three parts, see how to build a web front end using the Express JS framework, and how to allow users to authenticate to Evernote using OAuth instead of using a single developer token.
Integrate Rational DOORS Next Generation and Evernote, Part 3- This tutorial builds on Part 1 and Part 2. So far, we've built a simple web application that allows users to permit access to their Evernote accounts using OAuth and then displays their notebooks, lists notes in a notebook, and reads and displays note content. In this final part, we'll create a DOORS Next Generation Client extension with the application that will allow users to import their Evernote note content into DOORS requirements artifacts.
AcdntlPoet 2700019V2G Etiquetas:  rational rational-synergy rational-client-support rational-team-concert jazz.net articles library 5.863 vistas
IBM Rational Synergy for Rational Team Concert Bridge Connector - Part 1 - This article describes the use of Rational Synergy for Rational Team Concert (RTC) Bridge Connector. It talks about who can utilize this integration, and the benefits and the features of doing so.
IBM Rational Synergy for Rational Team Concert Bridge Connector - Part 2 - This article describes the use of Rational Synergy for Rational Team Concert (RTC) Bridge Connector. It talks about who can utilize this integration, and the benefits and the features of doing so.
IBM Rational Synergy for Rational Team Concert Synchronizer - Rational Synergy users can now migrate to Rational Team Concert (RTC) and migrate their source code data to RTC. This articles talks about the Rational Synergy for Rational Team Concert Synchronizer and who should use this integration. It also talks about some of the benefits, best practices, workarounds and limitations of the RTC Synchronizer integration.
What happens during the "Performing Test Log data transfer" state in IBM Rational Performance Tester
Rajeshavanthi 2700022MCX Etiquetas:  rpt rational-performance-test... rational rational-client-support 5.863 vistas
Are you curious to know what actions take place internally during the "Performing Test Log Data Transfer" stage in Rational Performance Tester (RPT)?
Here's some background on what happens during the "Performing Test Log data transfer" state:
For example: If you have agents named Agent1 and Agent2, the stub files will have names like:
STAGE-2) When the playback reaches the "Performing Test Log data transfer" state, RPT will first move the files from the agents to the same temporary directory (rpt.<ScheduleName>.<number>), replacing the stub
STAGE - 3) Once the files are retrieved from all the agents to the temporary directory, the files from all the agents are combined into two files with names like DLRDirectoryAreaPagingFile<number>.dat and DLRPagingFile<number>.dat in the system's temporary location.
STAGE - 4) After the two above files are completed, the rpt.<ScheduleName>.<number> directory is removed.
STAGE - 5) Finally the data is combined into the .executiondlr file in the project. You may check with the files and find out in which stage RPT is completing.