AcdntlPoet 2700019V2G Visits (2285)
Beginning September 24, 2012, you can now search, subscribe to and track the progress of Rational Focal Point, Rational Rhapsody, Rational DOORS, and DOORS Web Access defects using the open APAR records published to the web. This is all part of the roll out for publishing of Open APARs to the Web for the products noted: As a client, you will be able to see Open APAR content published to the Web (if you are entitled to use the product -- see below) References for even more information:
As a client, you will be able to see Open APAR content published to the Web (if you are entitled to use the product -- see below)
References for even more information:
AcdntlPoet 2700019V2G Visits (2285)
The following list was reported as the content most referenced by our Technical Support Engineers as they worked your Rational DOORS and Focal Point PMRs (problem management records) over the month of October. We hope you find this list as valuable a resource to help you address these issues as our TSEs have:
Top reused technotes for IBM Rational DOORS in October:
Top reused technotes for IBM Rational Focal Point in October:
kellypuffs 06000168YK Visits (2285)
I have. Just a tiny bit jealous of @katmandelstein and co., especially after reading this entry from Pavan:
I wanna see!!!!
But Pavan has been doing a great job twittering the event for @rationalsupport,
If you want a recap, you can visit http
Additionally, Pavan reports:
The Day 1 of RSC 09 Bangalore got over quite some hours ago. Due to issues related to internet connectivity we couldn't give live tweets for the first day. Hence, I am currently at my home and updating the tweets.Sounds like great fun. Stay tuned for more tomorrow!
AcdntlPoet 2700019V2G Visits (2281)
Did you miss Pat O'Connor's session at #IBMInnovate? Join his webinar tomorrow! Pat will be speaking on "How to Use IBM Support Effectively", June 19 @ 12PM EDT! Register now to get your seat: http
2012 - Customer Education - Getting Effective Support - How to use customer support effectively. Tuesday, June 19, 2012 12:00 PM - 1:00 PM EDT
AcdntlPoet 2700019V2G Visits (2280)
Today we find Jakub Jurkiewicz in Poland. Jakub has a passion for software requirements, which helps drive him in supporting Rational Team Concert as well as his PhD studies and teaching roles! Check out his recommended websites and twitter id to learn even more! As always, check out our previous spotlights using the 'interview' tag!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Jakub Jurkiewicz, I'm 27. Our team is located at Poznań University of Technology in Poland. We mainly deliver Eclipse support, but some of us (including me) are also part of world wide Rational Team Concert support team. I work half time in the office, the rest of my time is filled with my responsibilities at the university as I'm a PhD student and an academic teacher.
How long have you been working for IBM and Rational?
I started working in January 2007 when our office was founded.
Have you had any other roles in Rational?
What are you currently working on?
I'm part of Eclipse and RTC support teams, so I'm mostly involved in solving PMRs. Currently I'm also preparing a workshop we're going to deliver at Java conference "GeeCon" which is going to be held in Poznań, Poland.
Are you a gadget person? What type of gadgets do you use?
I must say I am. I love Apple stuff! Especially for it's design and usability.
What gadget, which you currently own, can you not live without?
iPhone which is my phone, my eBook reader, my scheduler, my cook book, my game pad, my handy camera, my music player, my alarm clock (it even knows what is the best moment to wake me up!) and all the other things you can thing of.
What is your favorite part of working for Rational Client Support?
The surprise! You can never be sure what your new day will bring to you. Are there new PMRs going to be interesting and challenging? or maybe you are going to receive an email asking to answer some interview questions like these?
What inspires you in your work?
The feeling that I can help someone today.
What are you passionate about?
Software requirements which are the main area of my PhD research. Working in the support allows me to see the requirements from the opposite side. I can see what customers really want, how they articulate their needs, what are their real problems.
What tip or trick would you like to share with the class?
Start your day with the most important tasks. If they are done, you can do all the other stuff being sure that the most crucial things are done.
How do you define success?
Waking up in the morning with a smile and with the ability to make other people smile.
In your spare time, if you have any, what hobbies or activities interest you?
I love being active; it involves gym, yoga, running, tennis and all the other things that make me moving.
When did you first become interested in activities like the gym, yoga, running, and tennis?
I always wanted to move more, but my excuse was that I could not find a place and time to exercise. Fortunately about 1.5 years ago a new gym was opened 5 minutes from my flat, so my excuses were not valid any more and I had to start moving.
What tools / skills have you acquired that you feel are vital to your success in this field?
Just schedule few slots of time in your calendar for body exercises and stick to it.
Aside from being active, do you have any other passions?
Yes, cooking. I love the feeling when I know that my friends will come to my place. I can start looking for a nice recipe, I can go to a shop and choose all the ingredients, I can prepare everything and at the end enjoy spending time with my friends.
If you were stuck on a technology deprived island, what single technology could you not live without?
The Internet is the first thing that comes to my mind.
What is on your nightstand with regard to reading?
I like all similar to the work of John Irving, Jonathan Carroll, John Grisham and Harlan Coben. Recently I have also started to listen to audiobooks, which are great to listen to while commuting.
What is your favorite technology that fizzled or failed to live up to the hype?
Google Wave. Does anyone use it? I remember everyone talking about it, but after all no-one knows what it could be used for.
Any new technologies that you think are about to break into the big time?
Semantic web. We need to start being able to understand all the data we store on the web, otherwise we will be stuck where we are now.
What future technology would make your life easier?
Really good automatic/machine translation. Unfortunately I cannot find time to learn all the languages I would love to, so if I could have a tool which allows me to translate everything on the fly then it would be a life saver in a lot of situations.
How do you grow your technical skills?
I try to read a lot, especially technical blogs and practice as much as possible.
How do you prefer to find answers to your questions?
Google, if it's not there then ask friends. If I still cannot find the answer then I try to post my questions on different forums around the Internet.
How are you using social networking today?
I use it a lot. I love seeing what other people are up to. I like to share my thoughts and see how people react, what their opinions are.
How could you see yourself using it in 5 years?
Great question! But I'm afraid I don't know the answer. It's extremely dynamic environment and I guess even people who came up with all the social networking ideas don't know which way it will develop.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...
Yes! I've got two blogs in Polish: http
What are some of your favorite webs
kellypuffs 06000168YK Visits (2279)
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Please join us tomorrow at 10am EDT for this week's Jazz Open Mic:
Licensing update / direction, with Kartik Kanakasabesan, Manager: Jazz Jumpstart
Hope to see you there!
Rational Support Technical Exchange Open Mics & Webcasts
Image credit: Some rights reserved by flickr user hiddedevries
AcdntlPoet 2700019V2G Visits (2278)
We recently enabled a new feature on the Notes from Rational Support (NFRS) blog which utilizes Google's website translation engine to provide machine translation for all our blog posts. The best part is the language is user selectable, so now you have direct capability to select the language you prefer right within the blog itself!
How do you, as a reader of NFRS, translate the blog content into your preferred language? Just click the drop list highlighted in this screenshot and choose the new language for site translation:
Once selected, the NFRS blog content will be translated to the language of your choosing. But wait, there's more! Because Google knows the difficulties of accurate machine translation, you can also contribute corrections or improved translations by hovering your mouse over the translated text and then clicking the "Contribute a better translation" link as highlighted:
We hope you find this new translation feature beneficial to delivering Notes from Rational Support content in your language!
kellypuffs 06000168YK Visits (2278)
We are announcing today the release of IBM Support Assistant V4.1.1. This is a cumulative fix pack that can be applied to IBM Support Assistant V4.1. Don't have IBM Support Assistant V4.1.0? Download the latest version of the IBM Support Assistant workbench from the web site, then upgrade to V4.1.1: IBM Support Assistant Download Page.
Sumant Renukarya 270002B42N Visits (2277)
Rational Support encountered a case for IBM Rational Team Concert (RTC) where 400+ custom attributes in a project needed to be deleted. These attributes were removed from the presentation and from "Types and Attributes" in the process configuration, but they still show up in the Query Editor.
One of the options available is to archive the custom attributes and not include these when querying. However, in this example there was a request for a workaround for not being able to delete custom attributes. Again, the environment in this example had over 400 attributes to delete.
kellypuffs 06000168YK Visits (2275)