Notes from Rational Support

TODAS LAS ENTRADAS

NOW LIVE: IBM's new Service Request Tool

kellypuffs Visits (5894)

IBM’s new software service request (SR) tool is live and available to customers. Current electronic submission (ESR) user ID and support relationships were migrated into the new SR tool. Users can log in to SR using the same IBM user ID used for ESR. All electronic and voice problem management records will continue to be available in the new SR tool. The new IBM Service Request tool will continue to provide the world-class IBM technical support and features from ESR including: Manage (add/delete access) software service request web... [More]

Etiquetas: sr esr

New RFP video and RRC tutorials now available

mquimby Visits (5886)

We have some new education content for Rational Focal Point and Rational Requirements Composer! For RFP, there is a new video available on IBM Education Assistant for Rational and the IBM Rational Support YouTube channel . This video demonstrates the usage of review processes in RFP. For RRC, there are six new tutorials available on IBM Education Assistant for Rational covering various use cases for RRC 4.0. Check out the links to the content below. Thank you to Virgil, David, and... [More]

Etiquetas: demo tutorial rfp rational-client-support youtube iea rrc clm top-content hot-support-content

Profiling C/C++, Java and COBOL with Performance Advisor

AcdntlPoet Visits (5884)

Profiling C/C++, Java and COBOL with Performance Advisor - This video demonstrates how to use Rational Developer for AIX and Linux 9.0 to profile multiple languages, such as C/C++, Java™ and COBOL with Performance Advisor. Rational Developer for AIX and Linux AIX COBOL Edition: http://www-03.ibm.com/software/products/us/en/dev-aixcobol/ Rational Developer for AIX and Linux C/C++ Edition: http://www-03.ibm.com/software/products/us/en/dev-c-cpp/

Etiquetas: youtube rational-performance-advi... rational-client-support rational-c-cplusplus videos rational-developer-for-ai... rational rational-cobol

Upcoming Open Mic: Configuring with Rational Functional Tester

AcdntlPoet Visits (5883)

Mark your calendars! Please join us on Wednesday, August 3rd , 2011, at 3:00pm IST ( 9:30am GMT, 5:30am EDT, 2:30am PDT ) as the Bangalore Rational Support Team leads a discussion around "Configuring Rational Functional Tester (RFT) - Best Practices" Description: Configuring the environment and the Application Under Test with RFT is a very significant step before the creation of script. Its observed quite often that failing this would lead to number of issues at a later time. General issues observed are object not identified... [More]

Etiquetas: openmic rational rational-support open-mic rational-functional-teste...

IBM Support Portal News And Alerts

AcdntlPoet Visits (5879)

If you aren't following the IBM Support Portal News And Alerts blog, you should be Over there you'll get updates on the new support portal releases including features, fixes, and other updates to improve your experience with the IBM Support Portal. Case in point: take the latest blog entry there titled: " IBM Support Portal R8.2 has been deployed ". In that post you'll find information on the key updates surrounding: search enhancements and user context enhancements. And if you missed the updates around... [More]

Etiquetas: ibm rational-client-support support-portal rational release news

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NOW LIVE: IBM's new Service Request Tool

New RFP video and RRC tutorials now available

Profiling C/C++, Java and COBOL with Performance Advisor

Upcoming Open Mic: Configuring with Rational Functional Tester

IBM Support Portal News And Alerts