Rajeshavanthi 2700022MCX Visits (2631)
From a product perspective, whenever you encounter a peculiar error or behavior it becomes difficult to think of a starting point that could help you drive towards understanding the cause. Such scenarios demand more information and to have a keen look into the log files generated by the respective application. Such logs as meant to accumulate the granular information based on the configuration or settings imposed while working on a asset under test.
The intention of designing this utility is that it would help avoiding the initial 3 - 4 interactions required by the Technical Support Engineer to collect basic system and log information. Thus reducing the resolution time cycle of the Problem Management Record.
For more information on how to execute this data collection utility, you may refer the following link:
AcdntlPoet 2700019V2G Visits (2621)
September has come and gone, but the important data remains! These are the top 15 technotes for Rational Team Concert that were reused during September to help solve your PMRs. Last month the following technotes were the most heavily reused when closing PMRs opened by you, our clients. We hope that highlighting them here will help others encountering the same or similar issues also find quick resolution:
mquimby 060001FAVB Visits (2621)
Here is information on a recently publishing white paper for those interested in the integration of Rational DOORS and Rational Change.
Abstract: The content of this white paper helps you understand the administrative tasks of migrating the traditional integration of DOORS and Change to the OSLC integration using the built-in DOORS plugin. This white paper also covers the setup procedure of the DOORS database server and Redirector Service.
Published: June 13, 2012
kellypuffs 06000168YK Visits (2621)
kellypuffs 06000168YK Visits (2620)
Rational is excited about its next generation of Appl
If you use one of these new products, in addition to workingwith our Support engineers to answer your questions and resolve any issues, youalso have the luxury of visiting our open Community at jazz.net.
Registering and participating on jazz.netallows you the opportunity to share, discuss, and provide insight with otherusers, developers, and academics that make up this new and growing Community.
You will get a chance to ask questions in forums and affectproduct changes by logging enhancement requests and more.
Join the jazz.net Communitytoday!
- Ali Manji, Rational Client Support