Recycle, reuse! Presented here are the top reused docs for February, 2012 for three products: Rational Change, Rational Focal Point, and Rational Quality Manager. These are the docs which were used most often to helped solve your reported cases (PMRs) over the month for these three products. We figure if our TSEs are using these docs to help you, then it stands to reason that more of you who aren't calling in can also use these to help solve your issues as well!                IBM Rational Change: 1325152: Diagnosing IBM Rational Change... [More]

Etiquetas:  rational-change rational-focalpoint rational-client-support rational top-content top-support-content rational-quality-manager

There are new videos available on IBM Education Assistant for Rational . There is now a series of videos covering RRDI, a reporting component for the CLM V4.0 applications Rational Team Concert, Rational Quality Manager, and Rational Requirements Composer. These videos present an overview and demonstration of how to install, configure, and run initial reports with RRDI. Rational Reporting for Development Intelligence     You can locate these videos HERE . The topics covered:   RRDI reporting and installation overview Creating content store... [More]

Etiquetas:  clm rtc education rrc rqm top-content rrdi multimedia hot-support-content ibm-education-assistant reporting

Our friends over at IBMJazz just published a new YouTube video on Jazz User Synchronization:      This video demonstrates how to configure user synchronization between Rational Team Concert, Rational Quality Manager, and a centralized Jazz Team Server. By configuring user synchronization in this manner, you can add a user to any of these applications and it will be automatically synchronized to the other applications. Note that this is a new feature that just became available with the Rational Workbench for Collaborative Lifecycle... [More]

Etiquetas:  demo youtube synchronization jazz users

IBM’s new software service request (SR) tool is live and available to customers. Current electronic submission (ESR) user ID and support relationships were migrated into the new SR tool.  Users can log in to SR using the same IBM user ID used for ESR. All electronic and voice problem management records will continue to be available in the new SR tool. The new IBM Service Request tool will continue to provide the world-class IBM technical support and features from ESR including: Manage (add/delete access) software service request web... [More]

Etiquetas:  sr esr